Baseras på 114 verifierade recensioner
4,1 Städning
4,2 Service och personal
4,1 Rummets bekvämlighet
4,1 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 3 okt. 2023 på Hotels
Très bien, super Hotel face à la mer.
av en verifierad resenär
Inskickad 11 aug. 2023 på Expedia
Positives: Location (sea views, close to beach & a handful of restaurants and shops), Kids Pools (sizeable, good depth), Room (size - albeit it we were in "prestige" so cant comment on standard, nice balcony).
Negatives: Service (not enough staff, staff that are there work extremely long hours and appear exhausted, reception staff are a mixed bag - some helpful, some extremely rude and beyond unhelpful), Food (2 out of 10, very limited option), Food Signage (no signs and chefs frequently couldnt tell you what the meat was!!!, very dangerous for allergies etc), Drinks (small cups, big queues, terrible cocktails, beer and wine out of vending machines apart from table service at lunch/dinner), Sunbeds (not enough, people reserve them and hotel does nothing to stop this), Restaurant Availability (they also add a surcharge to non-buffet restaurants!!!), Value For Money (have had much better holiday value for the cost).
Recommendation: Not value for money. Wouldn't return. Wouldn't recommend.
Kommentar från Hotellmanagement
30 sep. 2023 av Management Insotel Punta Prima , Hotellmanagement
Dear Dean, Thank you for sharing your feedback regarding your stay at the Insotel Punta Prima. We appreciate your comments as they help us understand where we can improve our services and facilities.We are glad to hear that you found some positives in our hotel, such as the location, kids' pools, and room size. We take your comments about service, food options, signage, and the availability of sunbeds seriously, and we apologize for any inconvenience you experienced.Your feedback regarding the value for money is also noted, and we will use it to make improvements where possible.We strive to provide the best possible experience for our guests, and we regret that we fell short of your expectations on this occasion. We appreciate your insights, as they help us to continuously improve our services.If you have any further comments or suggestions, please feel free to share them with us. We hope you might consider giving us another chance in the future to show you the improvements we can make. Thank you for choosing Insotel Punta Prima for your stay.
av en verifierad resenär
Ideale per le famiglie
Inskickad 3 aug. 2023 på HotelsStruttura molto ben tenuta con un'ampia gamma di confort. Staff di animazione eccellente
Kommentar från Hotellmanagement
30 sep. 2023 av Management Insotel Punta Prima , Hotellmanagement
Gentile Cliente,Siamo lieti di sapere che abbiate apprezzato la struttura ed il servizio di animazione del nostro albergo. Cerchiamo sempre di mantenere la proprietà in condizioni eccellenti e di offrire una vasta gamma di servizi per i nostri ospiti. Il nostro staff di animazione è impegnato a fornire un'esperienza divertente e coinvolgente a tutti i nostri ospiti e siamo lieti che tu abbia avuto un'ottima esperienza con loro.Grazie per aver condiviso la tua opinione positiva sulla tua esperienza presso il nostro hotel. Speriamo di darvi il benvenuto di nuovo in futuro e di avere altre esperienze meravigliose qui.Cordiali saluti.
av en verifierad resenär
Inskickad 1 aug. 2023 på Expedia
Great room and pools. Terrible food
av en verifierad resenär
Inskickad 30 juli 2023 på Hotels
av en verifierad resenär
Inskickad 28 juli 2023 på Hotels
Great location, very well looked after resort and a good selection at the buffet which kept everyone happy for our 10 days there. Would definitely recommend. Only down side was the themed restaurants where service was slow and food wasn’t great. Stick to the main buffet!
av en verifierad resenär
Inskickad 16 juli 2023 på Expedia
Vaya decepción nos llevamos, un 5 estrellas que máximo llega a 3. Terrible la comida, para nada lo que uno espera en un hotel con precios de 5 estrellas, agua del grifo en los bares, platos siempre sucios, instalaciones anticuadas, servicio de housekeeping que aparece a las 15:40 en una habitación donde hay 2 bebés, que evidentemente están haciendo la siesta, y ya ni vuelve. No volveremos.
av en verifierad resenär
Inskickad 3 juli 2023 på Expedia
Las suites familiares son excelentes! El personal muy amable. La comida muy mala y poco variada
av en verifierad resenär
Inskickad 27 juni 2023 på Expedia
av en verifierad resenär
Inskickad 18 juni 2023 på Expedia
