Baseras på 924 verifierade recensioner
4,5 Städning
4,4 Service och personal
4,5 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Jul Hotell
Inskickad 15 dec. 2023 på HotelsHärligt juligt hotell. Fick fantastisk bra hjälp efter en fallolycka. Vi fick låna deras rullstol !
Kommentar från Hotellmanagement
19 dec. 2023 av Fairmont Hotel Team, Hotellmanagement
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team
av en verifierad resenär
Hidden fees
Inskickad 5 sep. 2023 på HotelsDecent hotel but the hidden resort fee is absolutely ridiculous when you don't offer free wifi (which is terrible for such an expensive hotel) in the room or have a pool. Meaning we had to pay 80-90$ extra for a gym that we never used.
av en verifierad resenär
Inskickad 28 juli 2023 på Expedia
This hotel is marketed on the Expedia site as a five star hotel, which it isn't, it is four star. And I would say an average four star, even though they have a beautiful lobby. On arrival noone in the staff took notice of my taxi or luggage. I did have trouble finding the way to my room as the signs on floor M was very confusing. At first I got a room in the old building. I had payed extra to get a room that was described as with "city view" however I would call the small windows on feet level more as light inlets. It also became clear this room had not been used for a while as the water was rusty and cold and furniture and toilet ring not cleaned and the air conditioning sounding like a jet engine. When I got the checkin email from Expedia I wrote my complaints and much to my surprise the next day the management changed my room to the new building. A smaller but nicer room with a view. Now this is a good hotel, but it lacks that extra touch you expect from a luxury hotel. I had a few contacts with the concierge desk and they politly answer your questions but they didn't go the extra length with for example recommendations of what to see or where to go in the city. I would also like to inform that on the Hotels info-tv it clearly says they have an airport shuttle for 30 dollars. When I asked to use it the concierge said that they had during panemia but not now, so that should be corrected and is another example of how the extra care for the details simple isn't here.
Kommentar från Hotellmanagement
6 aug. 2023 av - Fairmont San Francisco Team , Hotellmanagement
Dear Jan Oskar,Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
av en verifierad resenär
Inskickad 14 juli 2023 på Hotels
Kommentar från Hotellmanagement
15 juli 2023 av Lucas, Hotellmanagement
Hello Caroline,We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad you were able to enjoy all our amenities and more!Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lucas YehAssistant Front Office Manager
av en verifierad resenär
An old tired hotel
Inskickad 17 sep. 2022 på HotelsAn old tired Hotel - good rooms, no minibar no bottle water
Kommentar från Hotellmanagement
18 sep. 2022 av Spencer, Hotellmanagement
Good day,Thank you so much for staying with us at Fairmont San Francisco and for your candid feedback. I am so sorry that our mini bar offerings at the front desk were insufficient and that our complimentary bottled water was not fully explained at check-in. We hope you will give us another chance in the future. Wishing you safe travels
av en verifierad resenär
Inskickad 26 jan. 2024 på Hotels
Kommentar från Hotellmanagement
28 jan. 2024 av Fairmont Hotel Team, Hotellmanagement
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Beautiful hotel.
av en verifierad resenär
Inskickad 21 jan. 2024 på Expedia
Lovely hotel
Kommentar från Hotellmanagement
25 jan. 2024 av Fairmont Hotel Team, Hotellmanagement
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team
av en verifierad resenär
Inskickad 21 jan. 2024 på Hotels
Kommentar från Hotellmanagement
22 jan. 2024 av Fairmont Hotel Team, Hotellmanagement
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team
av en verifierad resenär
Love this fairmont
Inskickad 18 jan. 2024 på HotelsGreat hotel in a great city and slept like a baby!
Kommentar från Hotellmanagement
20 jan. 2024 av - Ashley Garcia, Hotellmanagement
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ashley Garcia Front Office Manager
