Baseras på 952 verifierade recensioner
4,2 Städning
4,3 Service och personal
4,2 Rummets bekvämlighet
3,9 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Ett ok hotell
Inskickad 26 feb. 2018 på HotelsDet finns inget att direkt klaga på men ej heller direkt något att hylla. Hissarna kunde kanske renoveras lite men då man bara har en trappa att gå i var det inga problem. Läget är ok men inte toppen.
av en verifierad resenär
Inskickad 20 jan. 2024 på Expedia
Kommentar från Hotellmanagement
31 jan. 2024 av Brian Min, Hotellmanagement
Aloha Eric,Thank you for your feedback and choosing to stay with us. We hope to see you again in the near future.Mahalo
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
Kommentar från Hotellmanagement
19 jan. 2024 av Brian Min, Hotellmanagement
Aloha Diane,Thank you for staying with us and sharing your feedback. We appreciate your feedback and hope to see you again in the near future.Mahalo
av en verifierad resenär
Inskickad 10 jan. 2024 på Expedia
Overall maintenance was lacking. Coffeemaker didn’t work, hot tub wasn’t open when we wanted to use it. It seemed that our AC was about to go out even though it continued to work very loudly.
We like the location but probably would not stay here again for the price we paid.
Kommentar från Hotellmanagement
11 jan. 2024 av Brian Min, Hotellmanagement
Aloha Joanna,Thank you for choosing to stay with us and sharing your experience. We are sorry to hear that we did not meet your expectations. We will use your feedback to improve our service and prducts.Mahalo
av en verifierad resenär
Inskickad 5 jan. 2024 på Expedia
This property was misleading online it looked a lot cleaner and a closer ocean view. We had mold in the bathroom stains on the carpet and sofa pull out, and when we checked in the front desk girl was not friendly and helpful. There was no bellboy or valet parking we checked out the next day we would never stay at this property again.
Kommentar från Hotellmanagement
8 jan. 2024 av Brian Min, Hotellmanagement
Aloha Joann,Thank you for choosing to stay with us and sharing your feedback. We are sorry to hear that we did not meet your expectations. We will use your feedback to improve our service and products.Mahalo
av en verifierad resenär
Inskickad 2 jan. 2024 på Expedia
Horrible experieience at Hilton Garden Inn. in 6 days they cleaned the rooms only three times, even if we asked the full service everyday.
The personnel was not very friendly with us when we told them about the problems. Their answer was always: "it is too late now, nobody can clean the room at the moment. we will clean it tomorrow".
In addition the air conditioning filters were in very bad condition, and I assume they can be harmful for guests' health!!!
The hotel at some point was also out of shower gel. Rooms are not as luminous as shown in the pictures.
overall considering that we spent 10k for 6 nights (for 2 rooms) the value for money was also very bad. Therefore i do not suggest this strcuture to anybody!
Kommentar från Hotellmanagement
7 jan. 2024 av Brian Min, Hotellmanagement
Aloha Bruno,thank you for choosing to stay with us and sharing your feedback. I am sorry to hear that we did not meet your expectations. We will use your comment to further enhance our service and products. We hope you give us another change in the near future.Mahalo
av en verifierad resenär
Inskickad 1 jan. 2024 på Expedia
We had booked a cottage which is costly option since we have 2 kids. It was raining heavily when we reached so the reception lady said we will have to walk to the cottage and get wet and it wont fit 4 people or move to a smaller room. The smaller room was the cheapest option. She didnt refund us the difference in charges neither gave us any other way to compensate for. She wasnt at all helpful and her attitude was take it or leave it. We had flown for more that 13 hrs and kids were tired and we didnt have the capacity to argue with her and just took the keys and let her have way with the whole situstion.
Kommentar från Hotellmanagement
7 jan. 2024 av Brian Min, Hotellmanagement
Aloha Dipali,thank you for choosing to stay with us and sharing your feedback. I am sorry to hear that we did not meet your expectations. We will use your comment to further enhance our service and products. We hope you give us another change in the near future.Mahalo
av en verifierad resenär
Inskickad 31 dec. 2023 på Expedia
Just an ok hotel. No doors on the shower made it really hard to keep the bathroom dry. There was a $25 a day “activity fee” which I wasn’t expecting and seemed to offer very little. Supposedly, bike rentals were included with this fee, but the bikes were at another company 2 miles away and you had to reserve a specific time. There’s a concierge, which is mostly staffed by a sign that says “be back soon”.
The tiki bar had a great hamburger and the beach the hotel is located on is great.
Kommentar från Hotellmanagement
3 jan. 2024 av Brian Min, Hotellmanagement
Aloha Leif,Thank you for your feedback.We look forward to seeing you in the near future.Mahalo
av en verifierad resenär
Inskickad 31 dec. 2023 på Orbitz
Kommentar från Hotellmanagement
3 jan. 2024 av Brian Min, Hotellmanagement
Aloha Raheel,Thank you for your feedback.We look forward to seeing you in the near future.Mahalo
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
Kommentar från Hotellmanagement
3 jan. 2024 av Brian Min, Hotellmanagement
Aloha Black,Thank you for your feedback.We look forward to seeing you in the near future.Mahalo
