Baseras på 938 verifierade recensioner
4,4 Städning
4,5 Service och personal
4,5 Rummets bekvämlighet
4,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 7 jan. 2024 på Hotels
Best Hotel in KK
av en verifierad resenär
Shangri-La Christmas 2022
Inskickad 28 dec. 2022 på HotelsWe spent our Christmas at this hotel. Service was very good, all staff helpful no matter the subject. Hotel is calm and relaxing, perfect for re-creation. My son just loves the pool area for kids, which kept him busy for hours each day.
But prices are little on the high end, especially since a 20 mins taxi drive away offers 50% lower prices on food and beverages.
Kommentar från Hotellmanagement
4 jan. 2023 av Afiq, Hotellmanagement
Dear valued guest,Greetings from Shangri-La Group!We pride ourselves in providing our valued guests with the highest standards of hospitality.We will certainly share your appreciation with the concerned staff and superiors.We look forward to the pleasure of welcoming you to our hotel again. Till then , take care and have a wonderful start to the year.
av en verifierad resenär
Inskickad 13 feb. 2024 på Hotels
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Hoi Yung, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
av en verifierad resenär
Inskickad 12 feb. 2024 på Expedia
Amazing
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Laura, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
av en verifierad resenär
Inskickad 12 feb. 2024 på Expedia
Love the place! staff was accommodating to change our room at the last minute. Overall, a nice experience for a short stay.
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Siti Nursalwana, It was our utmost pleasure and we do our best to meet our guests’ needs. Please do come back again in the near future as we will be very happy to have you here again!
av en verifierad resenär
Inskickad 11 feb. 2024 på Hotels
조식을 빼고는 다 괜찮은편임
비용대비 리조트 컨디션은 아주 좋은 편은 아님
중국사람 짱많음
Kommentar från Hotellmanagement
11 feb. 2024 av Mia, Hotellmanagement
Thank you for your feedback. The feedback has been relayed to the respective departments for review and improvement.
av en verifierad resenär
구정 때는 피해야 될 장소
Inskickad 11 feb. 2024 på Hotels구정이 끼여서 그런지 시내 식당이 문 닫은 곳이 있어 열린 곳은 아주 붐볐으며 위생이 깨끗하지 않은 것 같았음
호텔 숙박은 괜찮았으나 두 룸다 sea side가 아니고 저층 배정으로 호텔 닷컴에 실망했음. 호텔내 식당은 부킹이 어려웠음, 마사지도 부킹이 어려워 낮 시간에 했음
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear jonghoon, Thank you so much for taking time to share this review with us and for making us a part of your Kota Kinabalu adventures. Your feedback and comments are well noted and we will do our best to improve our service. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
av en verifierad resenär
Inskickad 9 feb. 2024 på Hotels
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Joshua, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
av en verifierad resenär
A little lustre lost from this previous jewel
Inskickad 7 feb. 2024 på HotelsWe spent eight days at the Tanjung Aru in January. This was to be a bit of a nostalgia trip for me as I had last stayed here 30 years ago. First the positives. The attentiveness and friendliness of the staff were fantastic - special mentions have to go to Adie who served us at breakfast and James the head concierge. The view across to the islands is as beautiful as I remember and the different swimming pools are large enough to accommodate a lot of people and they are well segregated, with children in mind.
I was however, disappointed with the standard of upkeep and maintenance. Paint was chipping in some areas and there was a lot of dust in places which should have been cleaned. Food was good although not as varied as I remember. There is a good Chinese restaurant but no European specialties. More variety would have been nice.
Overall we enjoyed our holiday but some of the lustre of years ago has gone. Staff management is great but more attention needs to be paid to the fabric.
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Patrick, Thank you very much for taking the time to write this review of the resort.Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately.If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
av en verifierad resenär
Inskickad 7 feb. 2024 på Hotels
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear JUNG TAEK, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
