Baseras på 943 verifierade recensioner
4,4 Städning
4,5 Service och personal
4,5 Rummets bekvämlighet
4,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 7 jan. 2024 på Hotels
Best Hotel in KK
av en verifierad resenär
Shangri-La Christmas 2022
Inskickad 28 dec. 2022 på HotelsWe spent our Christmas at this hotel. Service was very good, all staff helpful no matter the subject. Hotel is calm and relaxing, perfect for re-creation. My son just loves the pool area for kids, which kept him busy for hours each day.
But prices are little on the high end, especially since a 20 mins taxi drive away offers 50% lower prices on food and beverages.
Kommentar från Hotellmanagement
4 jan. 2023 av Afiq, Hotellmanagement
Dear valued guest,Greetings from Shangri-La Group!We pride ourselves in providing our valued guests with the highest standards of hospitality.We will certainly share your appreciation with the concerned staff and superiors.We look forward to the pleasure of welcoming you to our hotel again. Till then , take care and have a wonderful start to the year.
av en verifierad resenär
Inskickad 10 mars 2024 på Hotels
조금 비쌌지만 만족했어요 추천합니다.
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Byung jin, It was our pleasure to have you with us during your recent visit. Do visit us again as we look forward to welcoming you and your family.
av en verifierad resenär
Inskickad 8 mars 2024 på Hotels
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Yong hee, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
av en verifierad resenär
非常推薦的住宿
Inskickad 6 mars 2024 på Hotels入住接待開始，至房務、餐廳，每一位服務人員都非常親切、熱忱、主動。
活動、課程規劃，戶外室內可以多元選擇。老少、男女皆宜。非常適合渡假放鬆。
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Sir/Madam, Thank you so much for this amazing review of the resort. We are both humbled and honoured!Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.
av en verifierad resenär
Inskickad 5 mars 2024 på Hotels
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Haewon, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
av en verifierad resenär
Inskickad 3 mars 2024 på Hotels
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Joseph,Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
av en verifierad resenär
Inskickad 2 mars 2024 på Expedia
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Sir/Madam, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.
av en verifierad resenär
Inskickad 2 mars 2024 på Expedia
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear Jessica Jane, Thank you so much for taking the time to leave us a 5-5 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
av en verifierad resenär
Inskickad 1 mars 2024 på Hotels
Kommentar från Hotellmanagement
26 mars 2024 av Daphne Liau, Marketing Manager, Hotellmanagement
Dear JEONG MIN, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.
