Baseras på 2 439 verifierade recensioner
3,9 Städning
3,8 Service och personal
4,0 Rummets bekvämlighet
3,9 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 26 jan. 2024 på Expedia
The hotel lobby and conference areas were freezing. Atlanta was experiencing a cold snap, but it seemed that the hotel didn't have heat. The bathroom in the conference area was downright frigid. We also had a dirty comforter when we checked in. We had to call multiple times and take the dirty comforter to the front desk to get anyone's attention. The restaurants and food were excellent, and their staff was attentive and kind. The conference staff was also great.
Kommentar från Hotellmanagement
28 jan. 2024 av Front Office Manager, Hotellmanagement
Dear Ethel, Thank you for evaluating your recent stay with us. We sincerely apologize for the inconvenience you experienced with the concerns in our conference room. We will convey this appropriately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much more pleasant visit in the future. Once more, thank you for sharing your thoughts, and we hope to have the opportunity to host you again soon.Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
Cable didn’t work
Kommentar från Hotellmanagement
25 jan. 2024 av Front Office Manager, Hotellmanagement
Dear William, Thank you for choosing to stay with us. While we are pleased to know that you had an overall pleasant experience, we sincerely apologize for the issues you encountered with the television in your accommodations. We will address this to the appropriate teams. Thank you again for your review, and we hope to see you soon!Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
the front desk & other staff were stellar
Kommentar från Hotellmanagement
25 jan. 2024 av Front Office Manager, Hotellmanagement
Dear Marjorie, Thank you for reviewing your stay at Atlanta Marriott Marquis. We appreciate you taking the time to share your experience with other travelers. Our associates will be pleased to know they had a significant role in making your visit with us so memorable. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again soon.Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Kommentar från Hotellmanagement
24 jan. 2024 av Front Office Manager, Hotellmanagement
Dear Cibil, We are thrilled you had an excellent stay at Atlanta Marriott Marquis, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Great attention to customer service.
Kommentar från Hotellmanagement
24 jan. 2024 av Front Office Manager, Hotellmanagement
Dear Shauna, It was a pleasure reading your review of Atlanta Marriott Marquis. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We are grateful for the recommendation, and we appreciate you choosing us for your visit to Atlanta.Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Conference stay
Inskickad 23 jan. 2024 på HotelsThe room was very nice, spotless. Only thing wrong was the little fridge had an absolutely horrible smell. I didn't have to put anything in it except bottled water. If i'd had any food products, i would have called to gave it replaced.
Kommentar från Hotellmanagement
24 jan. 2024 av Front Office Manager, Hotellmanagement
Dear Marie, We are glad your Conference brought you to Atlanta Marriott Marquis. It is great to know that you had an overall enjoyable stay and that our well-kept accommodations met your expectations. However, we apologize for the concerns you had due to the odor of the fridge in your room; thank you for bringing this to our attention. Your remarks will be shared with appropriate individuals. We look forward to welcoming you again whenever your travels bring you back to Atlanta.Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Overall an awful experience -- it was like one inconvenience after another. Definitely the worst Marriott experience I've ever had.
The first two nights our fire alarm went off for hours -- no-one will answer the phones at the front desk, so we went down to the front desk at 7pm to let them know. No-one came to the room to fix it until 11:30 pm. 4.5 hours of beeping alarms...Are you kidding me? Then it happened again the very next night.
Good luck getting your room cleaned - we had to go down for towels repeatedly and ask for our room to be serviced, which still didn't happen on 3 of the 8 nights.
No wifi and the TV also didn't work in our room.
35 minute line to check in.
Honestly, the list could go on and on. Do yourself a favor and find somewhere else to stay.
Kommentar från Hotellmanagement
26 jan. 2024 av Front Office Manager, Hotellmanagement
Dear Drew, Thank you for evaluating your recent stay with us. We sincerely apologize for the issues you encountered regarding the fire alarm and the inconvenience it may have caused due to our associates not being responsive to this situation. We will address your feedback with appropriate individuals to ensure it does not recur in the future. We also appreciate your additional comments as we are always looking for ways to improve and provide better experiences to our guests. We hope you will make the same choice the next time you visit Atlanta.Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
The hotel is nice. My only complaint is that I waited for about 3 hours to get face cloths and warmer blankets after calling down and even speaking with someone on the phone 2x. I think they should also stock the mini fridge with waters for guest.
Kommentar från Hotellmanagement
24 jan. 2024 av Front Office Manager, Hotellmanagement
Dear Tamara, Thank you for taking the time to review your stay at Atlanta Marriott Marquis. We are glad to read that you had an overall comfortable experience. However, we sincerely apologize for the inconvenience caused by the service shortfall. We certainly understand the frustration it may have caused and appreciate your patience in this matter. We have also taken note of your additional comments as we are always looking for ways to enhance our guest experience. We look forward to welcoming you back the next time you are in the area!Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
Kommentar från Hotellmanagement
12 feb. 2024 av Front Office Manager, Hotellmanagement
Dear Darlene, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Nayeem HaqueFront Office Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
On the first day, someone came and took our trash and gave us new supplies like towels and TP. After that, no one ever came to take care of the room. And the absolute worst part was, we could not get ahold of anyone in any department for the entire evening ALL WEEK. The phone would just ring and ring. This was apparently the case with all of the neighboring rooms as well because they all started piling up trash and dirty towels outside in the hallway. Also, the tv didn’t work at all for 2 of the nights and only sporadically after that. But guess what? Can’t call anyone to help because no one at the front desk or housekeeping or room service answers. I spoke with a manager who did give us 2 nights free and was very nice but my goodness I would have just rather had a bare minimum of service to begin with. To put a cherry on top, one of us went downstairs one of the nights because they wouldn’t answer the phone and we needed towels, tp and Kleenex and the guy at the front desk filled two trash bags with random supplies and handed them to her to drag through the hotel instead of offering to send someone up with everything. It was just a really frustrating experience overall and I hope they figure out how to do better.
Kommentar från Hotellmanagement
23 jan. 2024 av Front Office Manager, Hotellmanagement
Dear Angela, Thank you for being our guest and sharing your constructive comments. We sincerely apologize for the housekeeping service concerns you encountered and that our team did not respond to your request in a timely manner. We are also sorry for the service shortfalls you experienced and the way our team handled the entire situation. We certainly understand the frustration and appreciate your patience in these matters. We will address all of your comments appropriately to ensure this is not repeated. Thank you again for the feedback, and we hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely,Nayeem HaqueFront Office Manager
