Baseras på 934 verifierade recensioner
4,5 Städning
4,4 Service och personal
4,5 Rummets bekvämlighet
4,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Super location
Inskickad 25 juli 2022 på HotelsKommentar från Hotellmanagement
1 aug. 2022 av John, Hotellmanagement
Dear Maria
Thank you very much for your great score! I am delighted that you enjoyed your stay.
Regards
John Willcock
General Manager
av en verifierad resenär
Not worth it
Inskickad 9 maj 2022 på HotelsNice big room but quite bad service. All staff seemed to be new and not familiar with the hotel itself. Should have 3 stars, not 4 stars.
Kommentar från Hotellmanagement
10 maj 2022 av John, Hotellmanagement
Dear Emma.
Many thanks for your feedback.
I am really sorry that we have so many new staff who are yet to become sufficiently familiar with the hotel.
Regards
John Willcock
General Manager
av en verifierad resenär
Inskickad 23 juli 2019 på Hotels
Kommentar från Hotellmanagement
24 juli 2019 av Assistant Front Office Manager, Hotellmanagement
Thank you for your review, we appreciate the feedback!
av en verifierad resenär
Inskickad 30 juli 2018 på Hotels
av en verifierad resenär
Inskickad 23 jan. 2024 på Hotels
Kommentar från Hotellmanagement
2 feb. 2024 av Regin, Hotellmanagement
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.
av en verifierad resenär
Inskickad 21 jan. 2024 på Hotels
Great location and lovely hotel and staff.
Only negative was extortionate cost for the hotels car parking.
Kommentar från Hotellmanagement
2 feb. 2024 av Regin, Hotellmanagement
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.
av en verifierad resenär
Inskickad 21 jan. 2024 på Expedia
Kommentar från Hotellmanagement
2 feb. 2024 av Regin, Hotellmanagement
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.
av en verifierad resenär
Nice room with poor service.
Inskickad 12 jan. 2024 på HotelsNo proper greeting from at rhe Hotel, didn't show to the room, or give any directions or information for the stay. Also got the room worh the window overlooking to some aircon pipes, despite asking for a room with the view.
Kommentar från Hotellmanagement
13 jan. 2024 av Hemant, Hotellmanagement
Dear Evelina,Thank you for sharing your feedback. We apologise for the oversight during your stay. Your comments are valuable to us, and we will address these issues to ensure a better experience for our guests in the future.
av en verifierad resenär
Windsor hotel
Inskickad 11 jan. 2024 på HotelsOur mini break was amazing, all staff friendly & helpful. From the concierge who showed us where to park (although pricy at £39 per night) to the housekeepers.
Sadly the castle was closed for deep cleaning, so we will have to return next year.
Location of the hotel was perfect. In the heart of Windsor. We Would just upgrade the room as ours had a normal double. We prefer a king size bed.
Kommentar från Hotellmanagement
13 jan. 2024 av Hemant, Hotellmanagement
Dear Andrea,We're thrilled to hear that you had an amazing mini-break at our hotel! It's wonderful to know that our staff, from the concierge to the housekeepers, contributed to a positive experience. We appreciate your feedback on the room and will certainly consider your preference for a king-size bed. We look forward to welcoming you back next year for another fantastic stay.
av en verifierad resenär
Disappointed
Inskickad 10 jan. 2024 på HotelsSlow and not the friendliest check in experience, uncomfortable bed (two singles pushed together and felt I was falling down the middle!), overpriced food, and the coffee machine on the room didn’t work!
On the plus side, the room was clean and spacious.
Kommentar från Hotellmanagement
13 jan. 2024 av Hemant, Hotellmanagement
Dear Andrew,Thank you for taking the time to share your feedback. We sincerely apologise for the issues you encountered during your stay, especially with the check-in experience, the bed configuration, the food pricing, and the coffee machine. Your comments are valuable, and we will address these concerns to improve our services. On a positive note, we're glad to hear that you found the room clean and spacious. We appreciate your insights and hope to have the opportunity to better serve you in the future.
