Baseras på 1 388 verifierade recensioner
4,2 Städning
4,1 Service och personal
4,1 Rummets bekvämlighet
4,0 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 16 jan. 2024 på Hotels
Kommentar från Hotellmanagement
2 feb. 2024 av Mikhail Korolko Front Office Manager, Hotellmanagement
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
Overall a very nice experience. Parts of the room could use upgrades such as the shower tub or electrical outlets for usb.
Kommentar från Hotellmanagement
2 feb. 2024 av Mikhail Korolko Front Office Manager, Hotellmanagement
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
Kommentar från Hotellmanagement
6 feb. 2024 av Mikhail Korolko Front Office Manager, Hotellmanagement
Dear Maryse,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
Kommentar från Hotellmanagement
2 feb. 2024 av Mikhail Korolko Front Office Manager , Hotellmanagement
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
We stayed 1 night before our connection flight and the room was very nice and the beds were amazingly comfortable. However our particular room 23 was so loud near the connecting door to the lobby that it made for a terrible night's sleep. Even with ear plugs, I was woken up hourly as people came and went through the big glass doors.
After traveling all day with 2 small kids I was so desperate for a good night sleep. It would be a huge improvement of they could install a quieter door, perhaps an automatic sliding door that didn't slam like this one.
Besides that everything was to our likling and I appreciated the free shuttle back to the airport.
Signed,
Two exhausted parents.
Kommentar från Hotellmanagement
2 feb. 2024 av Mikhail Korolko Front Office Manager, Hotellmanagement
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
av en verifierad resenär
Inskickad 14 jan. 2024 på Hotels
Kommentar från Hotellmanagement
2 feb. 2024 av Hilton team, Hotellmanagement
Thank you for sharing your comments concerning your stay at the Hilton Toronto Airport Hotel & Suites. Excellent service is what we strive to be known for; therefore, your feedback is essential as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that you rated our “service” experience low. Please be informed that as per Hilton Brand, anything below nine counts as an unsatisfactory stay. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered, as this will help me better understand what happened to anticipate any future occurrence.Our relationship with our guests is of paramount importance. We hope you will allow us to serve you better soon.Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
Kommentar från Hotellmanagement
6 feb. 2024 av Mikhail Korolko Front Office Manager, Hotellmanagement
Dear Amanda,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
av en verifierad resenär
Inskickad 14 jan. 2024 på Hotels
Kommentar från Hotellmanagement
2 feb. 2024 av Mikhail Korolko Front Office Manager, Hotellmanagement
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
Plane arrived 2hours late thus unable to use the hotel became se the next flight was in 2 hours. No sufficient time to go to hotel and return for US customs.
Paid for a hotel that we did not use. If we could get a credit that would be great.
Kommentar från Hotellmanagement
2 feb. 2024 av Hilton team, Hotellmanagement
dear Paul, please contact Expedia.com directly
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
Kommentar från Hotellmanagement
6 feb. 2024 av Mikhail Korolko Front Office Manager , Hotellmanagement
Dear Richard,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office ManagerHilton Toronto Airport Hotel & Suites.
