Baseras på 759 verifierade recensioner
4,4 Städning
4,3 Service och personal
4,0 Rummets bekvämlighet
4,2 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 10 dec. 2023 på Hotels
Kommentar från Hotellmanagement
10 dec. 2023 av Okuhara / Receptionist, Hotellmanagement
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. Thank you very much for taking time out of your precious time to write a review of our hotel. All of us at APA Hotel Shinjuku Gyoenmae look forward to welcoming you again.
av en verifierad resenär
Inskickad 29 juli 2023 på Hotels
Bra läge i Shinjuku. Nära till tunnelbana, tåg, mat och nöjen. Lite litet rum dock för två pers
Kommentar från Hotellmanagement
30 juli 2023 av Okuhara / Receptionist, Hotellmanagement
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉. We are very pleased to hear your compliments regarding the location of our hotel. However, we regret that we could not meet your expectations regarding the size of the guest rooms. Our guest rooms are compact and comfortable on the bed. The entire staff looks forward to welcoming you back to our hotel.
av en verifierad resenär
Bra läge
Inskickad 18 juli 2023 på HotelsFint hotell med bra läge för att utforska Tokyo . Rummen är som oftast, små i Japan
Flera tunnelbanor i närheten
Kommentar från Hotellmanagement
18 juli 2023 av Okuhara / Receptionist, Hotellmanagement
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉. We are very pleased to receive compliments from our guests regarding the location. However, we are very sorry that we were unable to meet your expectations regarding the size of the guest rooms. Our guest rooms are compact and designed to provide a comfortable stay on the bed. We sincerely look forward to welcoming you back to our hotel.
av en verifierad resenär
Inskickad 26 jan. 2024 på Expedia
The room was tiny. I realize I should have looked more closely at the square footage of the room, but it very small. The bathroom was also very small. We were not aware that the check out time was 10:00 am. We were just putting our things together and at 10:15 am we got a call and the staff told us we would be charged a 1,000 yen late checkout fee because we were late. I told the person that every other hotel on the planet is an 11:00 am checkout. The area was convenient and very close to the subway. I would not recommend this hotel and will not stay at one of these properties again.
Kommentar från Hotellmanagement
26 jan. 2024 av Ouchi / Receptionist, Hotellmanagement
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among the many hotels in Japan.First of all, APA Hotel's guest rooms are compactly built from the viewpoint of eco-friendliness and to provide guests with sufficient space for sleeping and sleeping.We thank you for your kind understanding.Also, please note that check-out time is 10:00 am.If you would like to extend your stay, we can provide you with a maximum of 4 hours until 2:00 p.m., at a charge of 1000 yen per hour.Please understand that we appreciate your kind understanding.However, we understand that our explanation to you was insufficient.We sincerely apologize for any discomfort this may have caused.We apologize for any inconvenience caused.We will make every effort to improve the situation.Thank you very much for your valuable feedback.
av en verifierad resenär
Inskickad 25 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 mars 2024 av Masumura/Receptionist, Hotellmanagement
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉. We truly appreciate your warm review, we were honored to have you at our hotel. We hopefully serve you again in the near future.
av en verifierad resenär
Inskickad 24 jan. 2024 på Hotels
B1階でダメでした。うるさいし本体にダメでした。
Kommentar från Hotellmanagement
25 jan. 2024 av フロント 奥原, Hotellmanagement
この度は、アパホテル〈新宿御苑前〉をご利用頂きまして、誠にありがとうございます。しかしながら、ご滞在時お客様にご不快な思いをさせてしまい、大変申し訳ございません。当日のお部屋の空き状況によっては、お部屋の交換も可能でございますので、何かご不便なこと語ございましたら、お気軽にフロントスタッフまでお申し付け下さいませ。お客様のご要望にできる限りお答えさせて頂きます。お客様に頂きましたご指摘に関しましては、スタッフ内で共有させて頂きさらなるサービス向上へと繋げてまいります。お客様のまたのお越しを心よりお待ち申し上げております。
av en verifierad resenär från Mishawaka
Inskickad 24 jan. 2024 på Expedia
Staff is great and the traditional Japanese spa in the hotel is PERFECT!
Kommentar från Hotellmanagement
25 jan. 2024 av Ouchi / Receptionist, Hotellmanagement
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.All of us at APA are very pleased to receive your compliments on various aspects of our hotel.Thank you very much.We hope that you will use our hotel again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.
av en verifierad resenär från Sunnyvale
Inskickad 24 jan. 2024 på Expedia
Great hotel, yummy breakfast, walking distance to metro and downtown.
Kommentar från Hotellmanagement
25 jan. 2024 av Ouchi / Receptionist, Hotellmanagement
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.All of us at APA are very pleased to receive your compliments on various aspects of our hotel.Thank you very much.We hope that you will use our hotel again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.
av en verifierad resenär
Inskickad 24 jan. 2024 på Hotels
Kommentar från Hotellmanagement
25 jan. 2024 av Ouchi / Receptionist, Hotellmanagement
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We, the staff, take your average score very seriously, and we would like to take this opportunity to thank you for your kind attention.We hope that you will use our hotel again the next time you come to Shinjuku.Our entire staff will be waiting for you with an even higher level of service.Thank you very much for your valuable feedback.
av en verifierad resenär
Inskickad 23 jan. 2024 på Hotels
Kommentar från Hotellmanagement
28 jan. 2024 av Tamura / Reception, Hotellmanagement
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.
