Baseras på 931 verifierade recensioner
4,6 Städning
4,4 Service och personal
4,5 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Too crowded
Inskickad 7 jan. 2024 på HotelsToo crowded wich made service level and general quality feeling lower then the price.
Kommentar från Hotellmanagement
10 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear Guest,Thank you for your review of Swissotel Sydney. We appreciate your comments and thank you for your feedback. We hope to have the opportunity to welcome you back again another time.Warm regards,Swissotel Sydney team
av en verifierad resenär
Inskickad 6 feb. 2020 på Hotels
av en verifierad resenär från Reston
Inskickad 21 jan. 2024 på Expedia
They don’t care if you can’t check in on time. Very blaze about it so after traveling for 28
Hours all 6 of us had to wait an hour past the check in time. They didn’t care. Then when we got our room
Which was the most expensive, it had hair all over the bathroom and the drain in the shower looked like it had never been cleaned! So disgusting. The staff don’t know things they should… will never stay there again. Very poor service
Kommentar från Hotellmanagement
24 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear Gabrielle,Thank you for your feedback regarding your recent stay. It is disappointing to read that one of the two rooms you booked was not ready at 3pm, however with special requests for same floor allocations, this is sometimes not possible. Your feedback has been duly noted and we appreciate you sharing your experience. Your comments regarding the cleanliness of the bathroom and shower drain has been shared with our Executive Housekeeper and Engineering team to rectify. We are sorry that your stay did not meet your expectations on this occasion, but hope to have the opportunity to serve you better in the future. Warm regards,Swissotel Sydney team
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
Kommentar från Hotellmanagement
18 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear Jeddalyn,Thank you for the 5/5 star review from your recent stay. We are pleased that your expectations were met and hope to welcome you back again soon.Warm regards,Swissotel Sydney team
av en verifierad resenär
Inskickad 16 jan. 2024 på Hotels
Kommentar från Hotellmanagement
18 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear Giuditta,Thank you for your glowing 10/10 review of Swissotel Sydney. We are delighted you enjoyed your stay and we hope to welcome you back again in the near future.Warm regards,Swissotel Sydney Team
av en verifierad resenär
Inskickad 16 jan. 2024 på Hotels
5泊滞在。買い物、食事、交通に便利な場所探しでは完璧に近いですが、着いていきなり、リフトがトラブル続きで皆さんが乗降移動に時間かかりました。なぜか部屋が車椅子の方専用仕上げのドアやバスルームになり、広いですがシャワーでバスルーム全体の床が水浸し、いちいちボタンで室内のドアも開けないといけなく大変不快だったので部屋を移動しました。電気系統がトラブルだったみたいで、最初の真夜中にアラームがなりロビーに降りて大丈夫とわかって戻ってみても数回まだアラーム、、なんとか3日目にはリフトも直ってましたが、、トラブルに対してのアポロジーな皆無でした。スタッフ、サービス一人一人は気持ち良い対応だったので、不満はそこで中和します。プールがあるから人気かもしれませんが、リニューアルしなければ私はリピしません。
Kommentar från Hotellmanagement
18 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear Guest,Thank you for your review of Swissotel Sydney. I am sorry to hear about your experience in the first room you were allocated, but happy to see the team were able move you to a different room that was more satisfactory. We are pleased that you enjoyed our location for dining and shopping and hope to welcome you back on your next trip to Sydney.Warm regards,Swissotel Sydney team
av en verifierad resenär
Will not come back to this hotel
Inskickad 15 jan. 2024 på HotelsThe room was not very clean and smells not good. During our stay of 4 days, there were some problems of lifts, it was not solved during my whole stay. Short staffs caused too long queue for check-in/out. Only location was very nice.
Kommentar från Hotellmanagement
18 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear Guest,Thank you for your comments regarding your recent stay with us. It is disappointing to read that we did not meet your expectations on this stay. Your feedback has been shared with our teams for review and consideration.Warm regards,Swissotel Sydney team
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
Kommentar från Hotellmanagement
18 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear David,Thank you for your review of your recent stay at Swissotel Sydney. We hope to have the opportunity to welcome you back again in the near future.Warm regards,Swissotel Sydney team
av en verifierad resenär
Good not great
Inskickad 14 jan. 2024 på HotelsGood location but unfortunately 2 of 3 lifts were out of order leaving lineups to get to your floor. The pool was busy, busy and it tooksome time for them to bring towels, plus they had no one to pick up everyone's cans and glasses left on the small deck. I was going to go clean it up myself as I think they could have used the help. That said the room was good. So it was a good stay, just not great.
Kommentar från Hotellmanagement
18 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear Janet,Thank you for your comments and feedback regarding your recent stay at Swissotel Sydney. I am sorry to hear about your experience at our pool area. Your comments regarding the supply of towels and removal of rubbish has been shared with our Housekeeping and Food and Beverage Manager directly. We hope to have the opportunity to serve you better in future.Warm regards,Swissotel Sydney team
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
Excellent location, cleanliness and service
Kommentar från Hotellmanagement
18 jan. 2024 av Swissôtel Sydney Team, Hotellmanagement
Dear Shane,Thank you for your review of Swissotel Sydney.We appreciate your kind feedback and hope to welcome you back again soon.Warm regards,Swissotel Sydney Team
