Baseras på 877 verifierade recensioner
4,5 Städning
4,5 Service och personal
4,4 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 8 dec. 2022 på Hotels
Kommentar från Hotellmanagement
12 dec. 2022 av Jeroen M. General Manager , Hotellmanagement
Dear Eva,Thank you for taking the time to rate your recent visit. We are thrilled to know that you enjoyed your stay with us at PARKROYAL Darling Harbour. We look forward to welcoming you back in the near future.Best regards,
av en verifierad resenär
Inskickad 29 dec. 2023 på Hotels
Fantastic location and great service
Kommentar från Hotellmanagement
31 dec. 2023 av Jeroen M. General Manager, Hotellmanagement
Dear Ben, Thank you for taking the time to share your positive feedback about your recent stay at PARKROYAL Darling Harbour. We're delighted to hear that you found our location fantastic and experienced great service during your visit.Ensuring a memorable and enjoyable stay for our guests is our top priority, and it's heartening to know that we met your expectations.We appreciate your choice of PARKROYAL Darling Harbour, and we look forward to welcoming you back for another fantastic stay in the future.Regards
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
We stayed here 7 nights and the experience is certainly NOT what I would come to expect for a “4.5-star” hotel.
We arrived quite late on the first day after a late flight, only to find a pretty cramped room with very dim lighting. We booked a king bedroom with an additional crib for the kid. The bathroom had molded ceiling at the bath area and the bed sheets with dirty spots. The carpet looked pretty spotty as well.
I then tried to ask for a change due to the bad cleanliness condition but after couple hours of typical back and forth with the hotel and Expedia, nothing was sorted out well into 2am and I gave up.
I was about to check out the next day. The hotel manager in charge at the time looked into the issue and gave us a new room that is brighter and much cleaner. And we decided to continue to stay.
Since then things were kind of normal until when we checked out. My wife had been suffering from bed bugs despite having asked for house keeping multiple times during our stay. Her last couple of nights were filled with itchiness and difficulty to sleep. And on the last night she even got woken up by a cockroach on her forehead that we eventually had to kill by ourselves.
But that’s not all, when we reported these issues during check out today, the staff denied all the claims, quoting “it’s been raining so this [cockroach] is normal, just like your home”, and my wife’s wounds are “definitely not bed bugs”. What can I say…you can judge for yourself for your next stay.
Kommentar från Hotellmanagement
31 dec. 2023 av Jeroen M. General Manager, Hotellmanagement
Dear Zhaoyuan, Thank you for taking the time to share your detailed feedback about your recent 7-night stay at PARKROYAL Darling Harbour. We are sorry to hear of the challenges you experienced during your visit, and we deeply regret any inconvenience caused.It's disheartening to learn about the initial issues with the room cleanliness, including the moulded ceiling, dirty bed sheets, and spotty carpet. We understand the importance of a comfortable and pristine environment, and we apologise for any disappointment this may have caused. We appreciate your patience during the resolution process, and we're glad the hotel manager was able to provide you with a brighter and cleaner room.Regarding the reported issues of bed bugs and a cockroach, we take such matters very seriously. We apologise for any discomfort your wife experienced and understand its impact on her sleep. Our pest control and housekeeping teams have thoroughly investigated and no evidence of bed bugs in the room. We understand that our Assistant Front Office Manager spoke directly with you on this issue. We also apologise for any misunderstanding during the check-out process. We sincerely apologise for falling short of your expectations and appreciate your insights. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and comfortable stay.Regards
av en verifierad resenär
Perfect location
Inskickad 28 dec. 2023 på HotelsEverything was great, thank you
Kommentar från Hotellmanagement
29 dec. 2023 av Jeroen M. General Manager, Hotellmanagement
Dear Alan, Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour. We are delighted to hear that you found our location perfect and that everything met your expectations.Your kind words are greatly appreciated, and we are pleased to have contributed to a great experience for you. Thank you for choosing PARKROYAL Darling Harbour. We look forward to the pleasure of welcoming you back for another great stay in the future.Regards
av en verifierad resenär
Inskickad 28 dec. 2023 på Expedia
Kommentar från Hotellmanagement
31 dec. 2023 av Jeroen M. General Manager, Hotellmanagement
Dear Xiaoyu, Thank you so much for the 4 out of 5 rating. Our team here at PARKROYAL Darling Harbour work hard to provide the best possible service, and it's always great to have our efforts are recognised. If we have fallen short of your expectations in any way we apologise. We look forward to welcome you back.Regards
av en verifierad resenär
Inskickad 27 dec. 2023 på Hotels
Kommentar från Hotellmanagement
29 dec. 2023 av Jeroen M. General Manager, Hotellmanagement
Dear Siu Pang, Thank you so much for the 8 out of 10 rating. Our team here at PARKROYAL Darling Harbour work hard to provide the best possible service, and it's always great to have our efforts are recognised. We apologise if we fell short of any expectations. We look forward to welcoming you back.Regards
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
All the staff at the hotel provided us with excellent service - they were happy, efficient, caring and seemed like they enjoyed their job and providing top level service.
Kommentar från Hotellmanagement
28 dec. 2023 av Jeroen M. General Manager, Hotellmanagement
Dear Leanne, Thank you for sharing your positive experience at PARKROYAL Darling Harbour. We are delighted to hear that you received excellent service from all the staff during your stay.Our team takes pride in delivering top-level service, and it's heartening to know that their happiness, efficiency, and genuine care enhanced your overall experience. We appreciate your kind words, and your acknowledgment will serve as motivation for our dedicated team.Thank you for choosing PARKROYAL Darling Harbour, and we look forward to the pleasure of welcoming you back for another outstanding stay.Regards
av en verifierad resenär
Inskickad 27 dec. 2023 på Lastminute
Kommentar från Hotellmanagement
16 jan. 2024 av Jeroen M. General Manager, Hotellmanagement
Dear Lee, Thank you so much for the 5 out of 5 rating. Our team here at PARKROYAL Darling Harbour work hard to provide the best possible service, and it's always great to have our efforts are recognised. We hope to continue exceeding your expectations in the future.Regards
av en verifierad resenär
Inskickad 27 dec. 2023 på Wotif
Kommentar från Hotellmanagement
28 dec. 2023 av Jeroen M. General Manager, Hotellmanagement
Dear Ruies, Thank you so much for the 3 out of 5 rating. Our team here at PARKROYAL Darling Harbour works hard to provide the best possible service, and it's always great to have our efforts recognised. Allow us to apologise for any unmet expectations during your stay. We look forward to having the opportunity to welcome you back.Regards
av en verifierad resenär
Inskickad 26 dec. 2023 på Wotif
Kommentar från Hotellmanagement
28 dec. 2023 av Jeroen M. General Manager, Hotellmanagement
Dear Darren, Thank you so much for the 4 out of 5 rating. Our team here at PARKROYAL Darling Harbour works hard to provide the best possible service, and it's always great to have our efforts recognised. Allow us to apologise for any unmet expectations during your stay. We look forward to having the opportunity to welcome you back.Regards