Baseras på 926 verifierade recensioner

4,3 av 5
91% rekommenderar det här hotellet
4,5 Städning
4,4 Service och personal
4,5 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
5 av 5
av Jeanette från Malmö

July vacation

Inskickad 8 juli 2015 på Hotels
The stay was good! Nice beds, good breakfast (not included)
Kommentar från Hotellmanagement
12 sep. 2015 av Anna, Hotellmanagement
Hello Jeanette, Thank you for taking time to complete a review regarding your stay at our hotel. I am glad you found the bed and breakfast to be enjoyable. I hope you can come again soon. Sincerely,
5 av 5
av Erik

Den här resenären lämnade endast betyg Inskickad 28 juni 2014 på Hotels
5 av 5
av Sven

Den här resenären lämnade endast betyg Inskickad 19 juni 2014 på Hotels
4 av 5
av en verifierad resenär

Very comfy, great staff, elevators are ???

Inskickad 23 jan. 2024 på Hotels
Great staff, comfy beds...REALLY COMFY, cookies!!!! My only negative comment is one of the elevators that i almost got stuck in and the night hotel representative that basically made me feel like I was stupid. Monday January 22, 2024 after 9pm. Got into elevator 1 and pushed my floor button...yes i also scanned my keycard...and it bounced and showed "Out of Service". Thankfully the door opened. I reported this to "him" and not only was he dissmissive but wouldnt answer my question about where i could find stairs to get to my floor.
Kommentar från Hotellmanagement
5 feb. 2024 av HM, Hotellmanagement
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.
3 av 5
av en verifierad resenär

Dirty

Inskickad 22 jan. 2024 på Hotels
No soap Even when I asked for 2 days Condition of of a rundown motel
Kommentar från Hotellmanagement
5 feb. 2024 av HM, Hotellmanagement
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.
4 av 5
av en verifierad resenär

Inskickad 12 jan. 2024 på Expedia
Kommentar från Hotellmanagement
5 feb. 2024 av HM, Hotellmanagement
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.
2 av 5
av en verifierad resenär

Cleaning Crews Need to Check Appliances/Plumbing

Inskickad 28 dec. 2023 på Hotels
They service was fine, but not my first initial room. When my son and I got into the room we put our things away and was about to settle down for the night. When I turned on the shower the main faucet line would not fully change to the shower setting..I asked for new room they said we will just send Maintenance. Maintenance said they fixed it, when I to try it again, it was broke. So I finally got a new room. I highly recommend your cleaning crews should check appliances and plumbing while they are cleaning, so they can report issues.
Kommentar från Hotellmanagement
2 jan. 2024 av HM, Hotellmanagement
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize, and I hope you will give us another chance
5 av 5
av en verifierad resenär

Inskickad 28 dec. 2023 på Expedia
The personnel were very cordial and welcoming, we felt very comfortable.
Kommentar från Hotellmanagement
2 jan. 2024 av HM, Hotellmanagement
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!
5 av 5
av en verifierad resenär

Inskickad 26 dec. 2023 på Hotels
Kommentar från Hotellmanagement
2 jan. 2024 av HM, Hotellmanagement
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!
3 av 5
av en verifierad resenär

Inskickad 23 dec. 2023 på Hotels
Kommentar från Hotellmanagement
2 jan. 2024 av HM, Hotellmanagement
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance
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