Baseras på 947 verifierade recensioner
4,0 Städning
4,0 Service och personal
3,8 Rummets bekvämlighet
3,7 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 5 dec. 2022 på Hotels
Det enda som inte var bra
De car stora fester man kunde inte sitta i resturangen för det blev väldigt högljud
Fest lokalen kunde varit någon annanstans
Kommentar från Hotellmanagement
8 dec. 2022 av Judith, Hotellmanagement
Dear Anne,Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Novotel Team
av en verifierad resenär
Inskickad 19 nov. 2021 på Hotels
Kommentar från Hotellmanagement
24 nov. 2021 av Reception , Hotellmanagement
Thank you for your excellent feedback, we are so pleased you enjoyed your recent stay and we look forward to welcoming you back soon.
av en verifierad resenär
Nöjd med hotellet och rummet
Inskickad 11 nov. 2019 på HotelsDet var en bra vistelse, rummet var stort trots att jag bokat ett vanligt standardrum och frukosten var helt okej. Jag har absolut inget att klaga på, nästa gång jag är i Southampton så kommer jag boka samma hotell igen.
Kommentar från Hotellmanagement
21 nov. 2019 av Iwona Kowalczyk, Hotellmanagement
Dear Guest,
Thank you for taking the time to leave this review.
We are so pleased to see that you have enjoyed your stay.
We hope to welcome you again soon.
Kind Regards
Iwona Kowalczyk
Guest Relations
Novotel Southampton
av en verifierad resenär
Nära till mycket
Inskickad 1 aug. 2019 på HotelsBra och trevligt område, nära till stranden och piren. Promenadavstånd till centrum, ca 15 min. Både inom- och utomhuspooler. Finns restaurang och pub. Rummet var helt ok, rent och helt.
Kommentar från Hotellmanagement
4 aug. 2019 av Iwona Kowalczyk, Hotellmanagement
Dear Erika,
Thank you for taking the time to leave this review.
We are so pleased to see that you have enjoyed your stay.
We hope to welcome you again soon.
Kind Regards
Iwona Kowalczyk
Guest Relations
Novotel Southampton
av en verifierad resenär
Inskickad 18 jan. 2024 på Hotels
Kommentar från Hotellmanagement
10 feb. 2024 av Julia, Hotellmanagement
Thank you so much for your great review and a perfect score! We are absolutely delighted to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we are thrilled that we could exceed your expectations.We sincerely appreciate your kind words and are grateful for your support. It would be our pleasure to welcome you back for another exceptional stay in the future.Warm Regards,
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
This was booked as a double bed and double sofa bed as was shown in the picture. We didn't find it like that, the sofa bed wasn't made up. When i asked staff if i was supposed to make up the 2nd bed it got confusing and they wanted to move us to twin beds (not what i ordered or wanted) then they said they would go and make up the 2nd bed they did but made up half of it into a 2nd bed. My son in the end said to me it would be fine as we'd had along day and the language barrier with the receptionist was to difficult.
Kommentar från Hotellmanagement
15 jan. 2024 av Gen, Hotellmanagement
Thank you for taking the time to provide feedback about your recent stay. We sincerely apologize for the inconvenience you experienced regarding the bed arrangements. It is disheartening to hear that there was confusion and a language barrier when addressing the issue with our staff.We understand the importance of a comfortable and accurate room setup, and we apologize for any frustration caused. Your feedback is valuable, and we will use it to improve our communication and service processes to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope that, despite this issue, you were able to enjoy the rest of your stay. If there is anything else we can do to make it up to you, please don't hesitate to contact us directly.Thank you for choosing Novotel Southampton.Best regards,Genevieve AfonsoNovotel Southampton
av en verifierad resenär
Inskickad 8 jan. 2024 på Hotels
Kommentar från Hotellmanagement
12 feb. 2024 av ik, Hotellmanagement
Dear Nevena,Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
av en verifierad resenär
Inskickad 8 jan. 2024 på Hotels
Kommentar från Hotellmanagement
12 feb. 2024 av ik, Hotellmanagement
Dear RicardoThank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay.We hope to welcome you again soon.Kind RegardsIwona KowalczykNovotel Southampton
av en verifierad resenär
Inskickad 7 jan. 2024 på Expedia
Kommentar från Hotellmanagement
10 feb. 2024 av Julia, Hotellmanagement
Thank you for your feedback. We're pleased to hear that you had a positive experience overall during your stay with us. Your comments are valuable, and we will use them to continue improving our services.We hope to have the opportunity to welcome you back for an even better stay in the future.
av en verifierad resenär
Inskickad 2 jan. 2024 på Expedia
Communication is terrible amongst staff. Took A LOT of effort and time to resolve a fairly simple issue. I was quite offended the way I was spoken to on multiple occasions.
Kommentar från Hotellmanagement
15 jan. 2024 av Gen, Hotellmanagement
We sincerely apologize for the challenges you faced during your stay, particularly regarding the communication issues and the time it took to resolve a simple matter. Your experience is not reflective of the level of service we aim to provide, and we deeply regret any offense caused by the way you were spoken to.We take your feedback seriously and will thoroughly investigate the breakdown in communication among our staff. Our goal is to improve our processes to ensure a smoother and more efficient resolution of issues for our guests.We understand the importance of respectful and effective communication, and we are genuinely sorry for any inconvenience this may have caused. If there are specific details you'd like us to address or if there's anything we can do to make amends, please do not hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Genevieve AfonsoNovotel Southampton
