Baseras på 1 040 verifierade recensioner
4,5 Städning
4,4 Service och personal
4,5 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 20 jan. 2024 på Expedia
Kommentar från Hotellmanagement
22 jan. 2024 av Senior Rooms Operations Manager, Hotellmanagement
Dear Joan, Thank you for choosing our hotel, and for your thoughtful rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Kelsey MelnickSenior Rooms Operations Manager
av en verifierad resenär
Inskickad 18 jan. 2024 på Hotels
av en verifierad resenär från Woodbridge
Inskickad 10 jan. 2024 på Expedia
av en verifierad resenär
Inskickad 8 jan. 2024 på Expedia
Kommentar från Hotellmanagement
9 jan. 2024 av Senior Rooms Operation Manager, Hotellmanagement
Dear Alexander, Thank you for choosing to stay with us and for your gracious rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure hosting you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well,Kelsey MelnickSenior Rooms Operations Manager
av en verifierad resenär
Nice staff — that’s it.
Inskickad 8 jan. 2024 på HotelsPositives: Excellent customer service from front desk and lounge staff. Great location for walking to the Public Market.
Negatives: Parking extremely expensive. I understand that Seattle has a plethora of public transportation, however, we traveled outside the area and opted to rent a car.
Could not change the temperature in the room. Stayed at 67 degrees the entire length of our stay despite attempts to increase the heat.
Beds were very uncomfortable.
av en verifierad resenär
Inskickad 8 jan. 2024 på Expedia
Very underwhelmed by The Westin Seattle. Our luggage took 20 minutes to be delivered to our room, there were very few bathroom amenities offered, and the lack of a fridge was puzzling, given the restaurant and bar downstairs. Additionally, one might expect a $50 room service delivery to be nicer than a paper bag delivery with only one set of plastic utensils (even though it was said that two people would be dining) and almost one month expired orange juice (Tropicana bottle) and apple juice with no ice or cup. Also, no phone guide for how to reach the front desk, no personal bottles of wine allowed at the restaurant (even for a corkage fee), and very non-immediate valet service. Disappointed because of the amount of money spent and the advertising of the hotel suggested better quality than what was received. The ice machines were also not working on our floor. It just felt like a lack of attention and/or staffing.
Kommentar från Hotellmanagement
10 jan. 2024 av Senior Rooms Operations Manager, Hotellmanagement
Dear Madeline, Thank you for sharing your review. We regret the delay you faced in receiving your luggage and are sorry for not meeting your expectations with our in-room amenities. We especially apologize for the concern you outlined with regard to the food you got from the in-room dining service. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Be Well,Kelsey Melnick,Senior Rooms Operations Manager
av en verifierad resenär
Inskickad 7 jan. 2024 på Expedia
av en verifierad resenär
Inskickad 7 jan. 2024 på Expedia
av en verifierad resenär från Spokane
Inskickad 6 jan. 2024 på Expedia
Expensive
No room service
Wonderful beds
Kommentar från Hotellmanagement
9 jan. 2024 av Senior Rooms Operation Manager, Hotellmanagement
Dear William, Thank you for sharing your thoughtful review of The Westin Seattle. We hope you had a pleasant stay, and we are glad you enjoyed our signature Westin Heavenly Bed, and that it left you refreshed and invigorated for your time in our dynamic city. Having said that, we regret not meeting some of your expectations. We appreciate you for sharing your helpful feedback as we continually focus on improving our guest experience. It was our pleasure accommodating you, and we look forward to welcoming you back again.Be Well,Kelsey MelnickSenior Rooms Operations Manager
av en verifierad resenär från ALBUQUERQUE
Inskickad 4 jan. 2024 på Expedia
