Baseras på 542 verifierade recensioner
4,6 Städning
4,4 Service och personal
4,5 Rummets bekvämlighet
4,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
The hotel is pretty no doubt BUT the problem is that they catfish people with the reviews and descriptions. We were specifically looking for a hotel within a minute distance, meaning a hotel over the water. We paid this much specifically for that reason, there are a million hotels away cheaper.
They have a beach but they need to take you by boat (which they also charge you for $114 US). The beach is around 15 minutes away. They also advertise themselves as a "Adults Only" hotel and they are not.
I am not sure from whom these people are taking their marketing advice but deceiving people is not. It seems to me that they are buying their reviews.
There were lots of miscommunications like you need to put yourself on a list to be able to get it clean (huh?), you need to reserve the boat to be able to go to the beach, etc. Not worth the money.
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
We thoroughly enjoyed our time at Mahogany Bay Resort with its attentive staff in each of their roles & responsibilities. Beautifully appointed property with well maintained cottages and grounds made for a wonderful experience! We also enjoyed the private beach with bar / restaurant.
Kommentar från Hotellmanagement
13 mars 2024 av Chris, Hotellmanagement
Thank you for taking the time to post a review. We appreciate your kind words and are happy that you enjoyed your stay. We hope you visit again soon.
av en verifierad resenär
Inskickad 10 jan. 2024 på Hotels
av en verifierad resenär
Inskickad 10 jan. 2024 på Expedia
Nice property, still well under construction in many areas. Although this doesn’t much affect your actual stay it certainly alters the aesthetic of the property and the relaxation aspect when excavators are driving by at breakfast .
Lots of confusion with wait staff and room number allocation for billing’s. Asked multiple times everytime we ordered something what our room number was and no one seemed to think writing it down would be a good idea.
Nice property, nice idea, just missing the mark in the service department.
Also ensure you ask many questions about how to reserve a spot on the boat 24hrs BEFORE you want to go to the private beach as if you are not on the first or second boat you will not find chairs for the beach and have zero chance of securing a cabana for the day as those are first come first serve but there is VERY little explanation as to how to arrange all of that.
If you’re here for more than 3 days you absolutely need to rent a golf cart and the hotel can help arrange that and did a great job for us.
House keeping is by request so ensure you make that request as even when we did we had house keeping in our room at 5:30 pm while needing to get ready for dinner even though request was made at 8am , really nice place but the small things mentioned above are the things that make or break a 4 star hotel to a true true 4 star.
Good food in hotel restaurant, good cocktails. Not cheap to eat or drink on resort, lots of good options in Town close.
av en verifierad resenär
Inskickad 8 jan. 2024 på Expedia
Wonderful property with spacious rooms and great service. The food on site was in US dollars and is much higher than if you drive into town on a golf cart. Overall I enjoyed the resort and highly recommend it.
av en verifierad resenär
Inskickad 7 jan. 2024 på Expedia
The staff stole from us and even tried to enter our unit when we weren’t there.
Kommentar från Hotellmanagement
21 feb. 2024 av Chris, Hotellmanagement
Thank you for taking the time to post a review. I'm sorry to hear that you experience an incident during your stay and hope that you were able to resolve the issue with our management staff.
av en verifierad resenär
Inskickad 7 jan. 2024 på Hotels
Kommentar från Hotellmanagement
21 feb. 2024 av Chris, Hotellmanagement
Thank you for the positive review score. We appreciate it.
av en verifierad resenär från Danville
Inskickad 5 jan. 2024 på Expedia
Lovely resort and had a lovely time. Highlight was the private beach area. Nice and secluded.
Upstairs hotel guests were out of control loud for two nights in a row and kept us from getting a decent sleep. Housekeeping found us a quiet room far away from the noisy folks and we were able to sleep well our last night there. Nice resolution.
Kiddos really enjoyed fishing off of the dock!
av en verifierad resenär
Inskickad 4 jan. 2024 på Expedia
The staff on site were very kind and helpful, but the property is understaffed and unable to handle the needs of their guests. The pool ran out of towels, the resturant frequently had to make subsitutions to meals, food and drinks took forever to arrive, the food shacks were closed more often than not. I could go on.
There is so much potential here, I really wanted to love my stay, but it just fell short. That said, I must restate, the staff from beginning to end were knowledgable, kind and as helpful as they could be.
av en verifierad resenär
Inskickad 2 jan. 2024 på Expedia
Even though this place is OK, I’m giving it two stars because of the cost ($500/night), I had higher expectations.
Kommentar från Hotellmanagement
21 feb. 2024 av Chris, Hotellmanagement
Thank you for the review. We appreciate your comments.
