Baseras på 973 verifierade recensioner
4,7 Städning
4,6 Service och personal
4,6 Rummets bekvämlighet
4,5 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 31 juli 2018 på Hotels
Kommentar från Hotellmanagement
31 juli 2018 av Kimber T. , Hotellmanagement
Thank you for your positive rating! We hope to see you as our guest again soon.
av en verifierad resenär
Perfect
Inskickad 10 maj 2018 på HotelsKommentar från Hotellmanagement
14 maj 2018 av Kimber T. , Hotellmanagement
Hello Samir,
Thank you for your wonderful rating! We hope to see you again soon!!
av sharre
Inskickad 5 jan. 2016 på Hotels
av en verifierad resenär
Inskickad 18 dec. 2023 på Expedia
The staff including parking attendants, waiters, concierge were courteous and helpful. This is a very enjoyable place to stay.
Christmas decorations were exceptional
Kommentar från Hotellmanagement
15 feb. 2024 av Andres Perez, Hotellmanagement
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon for another wonderful experience.
av en verifierad resenär
Inskickad 17 dec. 2023 på Expedia
Kommentar från Hotellmanagement
15 feb. 2024 av Andres Perez, Hotellmanagement
It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to the US Grant soon.
av en verifierad resenär
Inskickad 14 dec. 2023 på Expedia
Had a very nice stay
Kommentar från Hotellmanagement
15 feb. 2024 av Andres Perez, Hotellmanagement
We are delighted to hear that you had a very nice stay with us! It's our highest priority to ensure our guests enjoy a memorable and comfortable experience, and knowing we've achieved that with your visit is truly rewarding.Should you have any further feedback or wishes for your next stay, please do not hesitate to reach out. We look forward to welcoming you back to The US Grant soon for another wonderful experience.
av en verifierad resenär
Inskickad 2 dec. 2023 på Hotels
av en verifierad resenär
Inskickad 29 nov. 2023 på Expedia
I had a great experience here with my family highly recommended
Kommentar från Hotellmanagement
29 nov. 2023 av Marco V. , Hotellmanagement
Thank you for taking the time to provide feedback. Please consider us next time you visit San Diego.
av en verifierad resenär
Inskickad 26 nov. 2023 på Expedia
We all bought a cold with no AC and no hot water.
Kommentar från Hotellmanagement
28 nov. 2023 av Andres Perez, Hotellmanagement
We do apologize for the inconvenience you faced during your previous stay. I will share your feedback with our management team to improve those areas.
av en verifierad resenär
Inskickad 26 nov. 2023 på Expedia
Room 712 - bathroom smells like a sewer. Seriously disgusting. The heater is the loudest noise you've ever heard so good luck trying to go to sleep with the temperature regulated. You can either have warmth or silence. Ordered room service and they didn't bring me butter with my $8 toast. When I asked them to bring it they said it would take 15 minutes. I can go downstairs and buy butter from CVS and be back in 15 mins. Their lack of staff isn't my problem. Maybe they shouldn't forget basic items if they don't want to come to the room again. The room service bill had an extra item that I neither ordered nor received ($18 bowl of berries) so someone made the mistake of entering something I didn't order and then they didn't even bring it to me. The incompetence is appalling. Final bill was missing the breakfast credit. I had to call back to get it corrected. Phone at front desk rang and rang at 5pm on a Saturday without answer. I called 6 times and let it ring over 20 times before sometime picked up. There's actually more but I can't be assed to detail every but of poor quality, incompetence, and poor customer service for this "Luxury Hotel".
Kommentar från Hotellmanagement
28 nov. 2023 av Andres Perez, Hotellmanagement
We do apologize for the inconvenience you faced during your previous stay. I will share your feedback with our management team to improve in those areas.