Baseras på 774 verifierade recensioner
4,7 Städning
4,7 Service och personal
4,5 Rummets bekvämlighet
4,5 Hotellets skick
Verifierade recensioner från MrJet
av Jonas & Marlene
Inskickad 4 feb. 2014 på Hotels
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
Kommentar från Hotellmanagement
24 jan. 2024 av Antony, Hotellmanagement
Hi Gagan, we're sorry to hear our service didn't meet your expectation and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.If would be helpful if you could provide detailed comment so we can take the necessary steps to improve our service at Silver Fern Suites & Spa.
av en verifierad resenär
Inskickad 26 dec. 2023 på Expedia
A nice motel close to downtown. It was about a 20 minute walk to the downtown area. It did smell pretty strongly of sulfur, but that's just because it's close to the hot pools. The indoor hot tub was fun.
Kommentar från Hotellmanagement
24 jan. 2024 av Antony, Hotellmanagement
Hi Bryce, welcome to the geothermal wonderland. Thank you for your kind feedback! We're glad you're happy with our tub at Silver Fern Rotorua.
av en verifierad resenär
Inskickad 24 dec. 2023 på Wotif
The lady at the front desk was an example of how all front desk people should be, happy, polite very genuine. Great place
Kommentar från Hotellmanagement
24 jan. 2024 av Antony, Hotellmanagement
Hi Bren, thank you for your kind words! We are glad you enjoyed our service at Silver Fern Rotorua, and we hope we can accommodate you again in the near future.
av en verifierad resenär
Inskickad 23 dec. 2023 på Expedia
Kommentar från Hotellmanagement
24 jan. 2024 av Antony, Hotellmanagement
Hi Renetta, thank you for your kind review. We are glad you enjoyed your stay with us.
av en verifierad resenär
Inskickad 15 dec. 2023 på Expedia
The hotel was nice, a bit dated in the bathroom and could use a new couch in our unit. Overall was good, beds were very comfortable, kitchen was small, but had what we needed to eat breakfast in suite.
Kommentar från Hotellmanagement
21 dec. 2023 av Silver Fern, Hotellmanagement
Hi Bart, thank you for staying with us and appreciate the feedback!
av en verifierad resenär
Inskickad 10 dec. 2023 på Wotif
Kommentar från Hotellmanagement
21 dec. 2023 av Silver Fern, Hotellmanagement
Hi Stephanie, thank you for staying with us and appreciate the review.
av en verifierad resenär
Inskickad 8 dec. 2023 på Expedia
日本人旅行者には、バスタブは非常に嬉しい設備。タオルハンガーに、温風が当たり簡単な洗濯物は、翌朝には、乾いている。施設付帯のコインランドリーが、現金以外でも、使用可能であればより利用しやすい。
Kommentar från Hotellmanagement
26 feb. 2024 av Antony, Hotellmanagement
Hi Tokuhiro, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.
av en verifierad resenär
Inskickad 28 nov. 2023 på Expedia
Kommentar från Hotellmanagement
24 jan. 2024 av Antony, Hotellmanagement
Hi Min-Ju, thank you for your kind feedback. We are glad you enjoyed your stay with us.
av en verifierad resenär
Inskickad 27 nov. 2023 på Expedia
The staff were so helpful and accomodating. They gave us an early check in and were wonderful.
Kommentar från Hotellmanagement
28 nov. 2023 av Silver Fern, Hotellmanagement
Thank you for staying with us and appreciate the review. Enjoy the rest of your trip.