Baseras på 956 verifierade recensioner

4,2 av 5
92% rekommenderar det här hotellet
4,4 Städning
4,5 Service och personal
4,1 Rummets bekvämlighet
4,0 Hotellets skick
Verifierade recensioner från MrJet
3 av 5
av en verifierad resenär

Den här resenären lämnade endast betyg Inskickad 7 jan. 2024 på Hotels
4 av 5
av en verifierad resenär

Den här resenären lämnade endast betyg Inskickad 10 jan. 2023 på Hotels
2 av 5
av en verifierad resenär

4 bad nights

Inskickad 22 feb. 2020 på Hotels
When we arrived, they told us that we were upgraded to a better room then we paid for. This was not the case, we got a room we paid for and noting else. We paid for a suite in adjacent building and thats what we got. But the pictures lied a LOT. The room wasn't that nice as the pictures are shown. The room was filthy and had a bad odour. There was a lot of small mosqitous in the bathroom ceiling, we found blood stains on the bed sheets. It didnt feel clean at all. Don't mind paying for breakfast. You will find a better one somewhere else. The continental is just toast, youghurt and some sad looking fruit and cheese. We tried to order the waffles two mornings, and they didn't had any, and it took like 10 minutes before they told us that they didnt have any. The last morning when we orderd the waffles they just had one waffle left, so we said we didnt want it, TWICE, and they still served it to us and it was tasted weird and was hard in the middle. One of staff was pretty rude and ignorante. The staff that is working in the dining/bar area is just running around and it's like they don't know what they are doing.
Kommentar från Hotellmanagement
25 feb. 2020 av ., Hotellmanagement
Dear SteffeSwed Thank you for taking the time to leave your feedback on your recent stay with us. It is with comments such as yours that we can ascertain our levels of comfort and service. I am very sorry your experience with us was unsatisfactory and substandard. We have not managed to meet let alone exceed your expectations which is what we ultimately aim for with all our guests. I like to apologise to you for the issues you encountered during your stay as we have received some glowing reviews about the staff, food and service in general which makes it disappointing that we could not provide you with the same levels of service and hospitality. I will use your feedback to review all aspects of the business that were lacking and I can promise you we will learn from this and make sure these issues will not arise again. I do trust you enjoyed your trip to Rotorua and that your experience with us did not take away too much from your overall experience Yours sincerely Yuri Ponstijn General Manager
4 av 5
av en verifierad resenär

Inskickad 29 jan. 2020 på Hotels
Kommentar från Hotellmanagement
9 feb. 2020 av Gurinder S, Hotellmanagement
Dear Camilla Thank you for your feedback. Kind Regards Gurinder Front Office Manager
4 av 5
av en verifierad resenär

Inskickad 22 jan. 2020 på Hotels
Charming and the heated pools were good. However the room we got have very small windows up towards the ceiling, hence dark and stuffy.
Kommentar från Hotellmanagement
9 feb. 2020 av Gurinder S, Hotellmanagement
Dear Guest Thank you for your feedback. We hope to see you sometime soon again and have you stay in some of our bigger rooms such as Estate, Designer or One bedroom suite. Thank you for staying at the Prince's Gate Hotel. Kind Regards Gurinder Front Office Manager
5 av 5
av en verifierad resenär

Inskickad 14 jan. 2020 på Hotels
Mysigt gammalt hotell i kontinental stil.
Kommentar från Hotellmanagement
19 jan. 2020 av Gurinder S, Hotellmanagement
Dear Lennart Thank you for leaving your feedback on Hotels.com. I trust you enjoyed your stay at the Prince's Gate Hotel and we look forward to welcoming you again sometimes soon. Kind Regards Gurinder Front Office Manager
4 av 5
av en verifierad resenär

Inskickad 16 mars 2019 på Hotels
Kommentar från Hotellmanagement
18 mars 2019 av Yuri, Hotellmanagement
Dear Lise-Lotte Thank you for your 8 out of 10 rating from your recent stay with us. It seems you have enjoyed your time with us. We would love to accommodate you again and have you enjoy a 10 out of 10 experience next time Kind regards Yuri Ponstijn
5 av 5
av en verifierad resenär

Toppen!

Inskickad 7 mars 2019 på Hotels
Princes Gate Hotel är verkligen ett toppenhotell! Vänlig, hjälpsam och proffsig personal, fina, rens rum med ett toppenläge i Rotorua men ändå lugnt. Jag rekommenderar det varmt. Allt du kan önska dig.
Kommentar från Hotellmanagement
7 mars 2019 av Yuri, Hotellmanagement
Dear Camilla Thank you for your feedback on your recent stay with us. It seems you had a great time and we would love to see you again soon here at the Prince's Gate Hotel Have safe travels and enjoy your time in New Zealand Kind regards Yuri Ponstijn Asst General Manager
4 av 5
av en verifierad resenär

Inskickad 20 feb. 2019 på Hotels
Kommentar från Hotellmanagement
20 feb. 2019 av Gurinder S, Hotellmanagement
Dear Carl-Axel Thank you for taking the time to leave your feedback. We hope to see you again soon. Kind Regards
4 av 5
av en verifierad resenär

Inskickad 18 feb. 2019 på Hotels
Ett trevligt hotell som jag kan rekommendera. Enda minus var frukosten och måttligt road personal som jobbade där...
Kommentar från Hotellmanagement
18 feb. 2019 av Yuri, Hotellmanagement
Dear guest Thank you for your feedback. We appreciate you taking the time for this so we can use this to improve our services Kind regards Hotel Management
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