Baseras på 459 verifierade recensioner
4,3 Städning
4,4 Service och personal
4,3 Rummets bekvämlighet
4,1 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 29 dec. 2023 på Hotels
Kommentar från Hotellmanagement
1 jan. 2024 av Guest Service Manager, Hotellmanagement
Thank you for choosing Hotel Zoso on your recent visit. We appreciate your business and look forward to seeing you again. Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Sincerely,Guest Service Manager
av en verifierad resenär från Vancouver
Inskickad 29 dec. 2023 på Expedia
Kommentar från Hotellmanagement
1 jan. 2024 av Front Desk Manager, Hotellmanagement
Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, letting us and others know about the positive experience you had while staying with us. Sincerely Front Desk Manager
av en verifierad resenär
Great location!!!
Inskickad 27 dec. 2023 på HotelsCan't beat the location. Walking distance to all of PS downtown shops & restaurants. Dog Friendly accommodation is a plus. Although, the time we went during Christmas, was surprised that bar, restaurants, shop & club in Hotel were either closed or had very limited hours. Staff were excellent!!!
Kommentar från Hotellmanagement
27 dec. 2023 av Guest Service Manager, Hotellmanagement
Thank you for choosing Hotel Zoso on your recent visit. We appreciate your business and look forward to seeing you again. Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Sincerely,Guest Service Manager
av en verifierad resenär
Inskickad 26 dec. 2023 på Expedia
Kommentar från Hotellmanagement
16 jan. 2024 av Guest Service Manager, Hotellmanagement
We are saddened your stay was not up to standards, we hope you will give us another chance. We apologize and thank you for your review.
av en verifierad resenär
Inskickad 26 dec. 2023 på Expedia
We had problem getting into our room due to key issue; had to go back to reception.
After night during sleep, room temps went down from 69 to 67; heating system in room was not working. Safe also did not work and had to be changed. Worst part of the stay was the Wifi not working for my laptop which worked well in every hotel in Europe, Australia and USA; hotel staff could not help.
Will not recommend anyone to stay at Zoso.
Kommentar från Hotellmanagement
27 dec. 2023 av Guest Service Manager, Hotellmanagement
Hello and Good day, Please allow me to Thank you for your review and staying at Hotel Zoso. I had the chance to see your rating and read your review that you posted and was concerned to hear about your experience with your guest room and our lack of our attention to detail. I would like to start by apologizing for your experience, as we take our reviews seriously. Your comments have been discussed with our team and I will use your feedback as a coaching tool to prevent that problem in the future.Again, our sincere apologies, Guest Service Manager
av en verifierad resenär från Grand Island
Inskickad 26 dec. 2023 på Expedia
The front desk staff was very nice!
Kommentar från Hotellmanagement
26 dec. 2023 av Guest Service Manager, Hotellmanagement
Thank you for choosing Hotel Zoso on your recent visit. We appreciate your business and look forward to seeing you again.Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Sincerely,Guest Service Manager
av en verifierad resenär
Inskickad 26 dec. 2023 på Expedia
Really appreciate the nice staff … Maggie was great at making us feel welcomed and Layne was great with communications to make our visit a smooth one. Thank you!
Kommentar från Hotellmanagement
26 dec. 2023 av Guest Service Manager, Hotellmanagement
Thank you for choosing Hotel Zoso on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to read the review that you recently completed, and it makes me proud to read the notes you left about our team. Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Sincerely,Guest Service Manager
av en verifierad resenär
Inskickad 25 dec. 2023 på Expedia
Friendly and helpful staff. Great location.
Kommentar från Hotellmanagement
26 dec. 2023 av Guest Service Manager, Hotellmanagement
Thank you for choosing Hotel Zoso on your recent visit. We appreciate your business and look forward to seeing you again.Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Sincerely,Guest Service Manager
av en verifierad resenär
Inskickad 25 dec. 2023 på Hotels
N/A
Kommentar från Hotellmanagement
27 dec. 2023 av Guest Service Manager, Hotellmanagement
Thank you for choosing Hotel Zoso on your recent visit. We appreciate your business and look forward to seeing you again. Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Sincerely,Guest Service Manager
av en verifierad resenär
Inskickad 24 dec. 2023 på Expedia
Kommentar från Hotellmanagement
26 dec. 2023 av Guest Service Manager, Hotellmanagement
Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, letting us and others know about the positive experience you had while staying with us. We truly appreciate our guest feedback, and hope we see you soon.. Sincerely Guest Service Manager