Baseras på 923 verifierade recensioner
3,0 Städning
3,5 Service och personal
3,2 Rummets bekvämlighet
2,9 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 22 jan. 2024 på Hotels
Kommentar från Hotellmanagement
23 jan. 2024 av Olivia RediResponse Specialist , Hotellmanagement
Hello David, The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 21 jan. 2024 på Hotels
Kommentar från Hotellmanagement
21 jan. 2024 av Adraine Rediresponse Specialist, Hotellmanagement
Hello Howard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 jan. 2024 av Oshane RediResponse Specialist, Hotellmanagement
Hello Randy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 jan. 2024 av Oshane RediResponse Specialist , Hotellmanagement
Hello Jon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
av en verifierad resenär
Inskickad 16 jan. 2024 på Hotels
Kommentar från Hotellmanagement
18 jan. 2024 av Xao RediResponse Specialist, Hotellmanagement
I appreciate the time that you took to share your sentiments with us, Sue. Our team at the Red Roof Inn PLUS+ West Palm Beach appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
It was very comfortable.. I’ll be back likely
Kommentar från Hotellmanagement
15 jan. 2024 av Xao RediResponse Specialist, Hotellmanagement
Hi Tony,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ West Palm Beach with us. It was so rewarding to see that we earned your perfect score with our comfortable location. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
av en verifierad resenär
Inskickad 13 jan. 2024 på Expedia
The hotel room was better than we expected, but the phone in the room was not working. The desk staff informed us about that when we checked in.
Kommentar från Hotellmanagement
14 jan. 2024 av Xao RediResponse Specialist, Hotellmanagement
Thanks for sharing your feedback with us, Raymond. The staff at our Red Roof Inn PLUS+ West Palm Beach was elated to see that we earned your 4/5 score. You mentioned that our hotel room being better than you expected, which was pleasing to read. In relation to the faulty phone, while we were saddened that this was the case, we were happy to read that our staff informed you about this beforehand.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management
av en verifierad resenär
Pathetic Hotel
Inskickad 7 jan. 2024 på HotelsThe hotel was hoarding homeless people. The cops were constantly dragging vagrants out of the hotel. It smelled like a Snoop Dog concert constantly. Stayed a week, and not once did room service come by. Everytime you called the feont desk, no one was available. When there was someone, they didn't speak English. It was dirty, no laundry facilities, and it was like pulling teeth if you required clean towels or sheets. I've been deployed to war zones that were better kept. I'm highly disappointed, and would discourage anyone from visiting this place. You'd ask for their coffee, and they were out. Some of the staff would even get mad if you asked for help.
Kommentar från Hotellmanagement
10 jan. 2024 av LaTunde RediResponse Specialist, Hotellmanagement
Dear Ryan,We are sorry to hear your recent experience at the RED ROOF PLUS+ WEST PALM BEACH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 5 jan. 2024 på Expedia
Kommentar från Hotellmanagement
10 jan. 2024 av Linton RediResponse Specialist, Hotellmanagement
Hello Elisangela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
av en verifierad resenär
Inskickad 5 jan. 2024 på Expedia
Kommentar från Hotellmanagement
10 jan. 2024 av Linton Rediresponse Specialist, Hotellmanagement
Hello Brittney,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
