Baseras på 918 verifierade recensioner
4,2 Städning
4,1 Service och personal
4,2 Rummets bekvämlighet
4,0 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 30 dec. 2023 på Expedia
Kommentar från Hotellmanagement
1 jan. 2024 av Roberto, Hotellmanagement
Thank you for feed back
av en verifierad resenär
Sunshine
Inskickad 29 dec. 2023 på HotelsKommentar från Hotellmanagement
1 jan. 2024 av Roberto, Hotellmanagement
Thank you for feed back
av en verifierad resenär från Elizabeth
Inskickad 28 dec. 2023 på Expedia
Checkin took over an hour. I booked this hotel and never ever will be coming back. Such a huge mistake. Staff is unfriendly, they do not care about people who stay there. Horrible place.
Kommentar från Hotellmanagement
1 jan. 2024 av Roberto, Hotellmanagement
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av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
Unfortunately the fire alarm was set off 3 times. 3:00am, 5:30am and then 9:30. Had a terrible nights sleep. They were all false alarms. Thank god the secound night was alarm free,
Kommentar från Hotellmanagement
1 jan. 2024 av Roberto, Hotellmanagement
Thank you for feed back
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
Kommentar från Hotellmanagement
27 dec. 2023 av Molly, Hotellmanagement
Thank you so much for your feedback!! We look forward to servicing you in the near future
av en verifierad resenär
Inskickad 26 dec. 2023 på Hotels
Kommentar från Hotellmanagement
27 dec. 2023 av Roberto, Hotellmanagement
Thank you for your feed back
av en verifierad resenär
Convenient to FAU
Inskickad 24 dec. 2023 på HotelsConvenient location for visiting FAU with restaurants within walking distance. Would have liked more coffee for the pot in the room, there was enough for 2 cups over a 2 day stay and was never replenished (I am a big morning coffee drinker).The pot in the lobby was taken away very early too. I had to go get replacement towels myself even though I had asked for fresh towels. The fire alarm going off twice in one night was horribly disruptive but I guess stuff like that happens and they did comp us for the one night. Staff was pretty friendly.
Kommentar från Hotellmanagement
25 dec. 2023 av Roberto, Hotellmanagement
Thank you for your feed back We apologize for the alarm issue.
av en verifierad resenär
Inskickad 23 dec. 2023 på Expedia
Kommentar från Hotellmanagement
13 jan. 2024 av Roberto Hernandez Operations Manager, Hotellmanagement
Thank you for your feed back.
av en verifierad resenär
Inskickad 22 dec. 2023 på Hotels
The room was clean and well appointed.
However the back elevator is out of service and being updated. There was a false fire alarm at 2am & the room telephone didn't work. Also the side entry door card would not work the second day, had to walk around to front and get reprogrammed.
Kommentar från Hotellmanagement
22 dec. 2023 av Roberto, Hotellmanagement
Good evening thanks feed back. I'm sorry that the fire alarm went off at 2:00am.
av en verifierad resenär från Fayetteville
Inskickad 22 dec. 2023 på Expedia
Our stay would have been better if there wasn't 3 fire alarms that went off during our stay. the staff was ok, not particularly friendly. The keypad on the outside doors didn't work and one of the room keys failed to work on the second day.
Kommentar från Hotellmanagement
27 dec. 2023 av Roberto, Hotellmanagement
I'm truly sorry for issues that you encounter.