Baseras på 297 verifierade recensioner
4,5 Städning
4,4 Service och personal
4,3 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 7 okt. 2023 på Hotels
Kommentar från Hotellmanagement
25 nov. 2023 av Reservations, Hotellmanagement
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av en verifierad resenär
Japanese hospitality at its best
Inskickad 22 dec. 2023 på HotelsFrom the moment of pickup at the Ogoto Onsen station and dropoff, the service was flawless! Check-in is completed while seated in the lobby (rather than standing in queue) and many of the staff speak multiple languages. While the venue is slightly older, it is beautifully maintained and spotless.
The 24 component kaiseki dinner is delicious and cheap considering the variety, gorgeous presentation and flavors. N.B. The kaiseki menu is only available in Japanese and even though I'm bilingual, I had a hard time explaining it for my fellow travellers. Google translator was also perplexed... If you have food restrictions or allergies, kaiseki is NOT for you! The breakfast buffet has lots of variety but some may find the smell of fish quite strong since it's grilled at the table.
The onsen was recently renovated and now has new dry barrel sauna with great views. Benefit: it's open 24 hours so I was able to enjoy a private experience multiple times throughout the stay (N.B. the barrel sauna closes at midnight).
The staff go out of their way to ensure everyone's comfort even when dealing with cultural differences, language barriers, multiple (sometimes unreasonable) and demands from international (and local) guests. #impressed
While there are pricier and more traditional ryokans in Japan, we had a fabulously relaxing time at the Biwako Ryokusuitei and wish we could of stayed longer!
Kommentar från Hotellmanagement
7 feb. 2024 av Reservations, Hotellmanagement
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av en verifierad resenär
Inskickad 23 nov. 2023 på Expedia
溫泉設施貼心 餐飲精緻
Kommentar från Hotellmanagement
25 nov. 2023 av Reservations, Hotellmanagement
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av en verifierad resenär
Inskickad 21 nov. 2023 på Hotels
Kommentar från Hotellmanagement
25 nov. 2023 av Reservations, Hotellmanagement
Thanks for staying with us. We appreciate your feedback!
av en verifierad resenär
Inskickad 14 nov. 2023 på Expedia
Kommentar från Hotellmanagement
25 nov. 2023 av Reseravtions, Hotellmanagement
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av en verifierad resenär
Inskickad 7 nov. 2023 på Expedia
Very relaxing stay - a wonderful experience.
Kommentar från Hotellmanagement
25 nov. 2023 av Reservations, Hotellmanagement
Thanks for staying with us. We appreciate your feedback!
av en verifierad resenär
Inskickad 3 nov. 2023 på Hotels
Kommentar från Hotellmanagement
25 nov. 2023 av Reservations, Hotellmanagement
Thanks for staying with us. We appreciate your feedback!
av en verifierad resenär
Inskickad 19 okt. 2023 på Expedia
Kommentar från Hotellmanagement
25 nov. 2023 av Reservations, Hotellmanagement
Thanks for staying with us. We appreciate your feedback!
av en verifierad resenär
Inskickad 11 okt. 2023 på Expedia
They provide shuttle bus at the train station. Look for a telephone station near the station exit of the train station. The hotel is very clean and stuff are friendly, and some of them speak English pretty well. Place is relaxing with many facilities, and food is very good. Highly recommended.
Kommentar från Hotellmanagement
25 nov. 2023 av Reservations, Hotellmanagement
Thanks for staying with us. We appreciate your feedback!
av en verifierad resenär
Inskickad 10 okt. 2023 på Expedia
Kommentar från Hotellmanagement
25 nov. 2023 av Reservations, Hotellmanagement
Thanks for staying with us. We appreciate your feedback!