Baseras på 934 verifierade recensioner
4,1 Städning
4,2 Service och personal
4,0 Rummets bekvämlighet
3,7 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
Considering the price, we expected a bare bones property but were very surprised. This is a quality hotel with indoor pool and hot tub. Clean comfortable and friendly staff
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear JoannaThank you for your feedback. Nice to hear you enjoyed your stay and had the opportunity to use the leisure facilities. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
av en verifierad resenär
Inskickad 24 jan. 2024 på Hotels
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear CalvinThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
av en verifierad resenär
Inskickad 15 jan. 2024 på Hotels
Comfortable night and enjoyed use of the pool.
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear Corinne, Thank you for your feedback. Lovely to hear you had a comfortable stay, and had the opportunity to use the leisure facilities. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
av en verifierad resenär
Inskickad 10 jan. 2024 på Expedia
Good enough as a property but the mattress and pillows weren’t great, IMO. Everything else fine, but probably wouldn’t stay again based on the bed itself. It was clean enough, but pillows and mattress were too hard for me
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear SandyThank you for your feedback. I'm sorry you found the mattress and pillows unsuitable. The room type booked do have smaller beds and thinner mattresses to our standard doubles, the pillows we could have changed if mentioned. Sorry to hear you wouldn't consider staying again for us to have the opportunity of you having a better experience.
av en verifierad resenär
Inskickad 6 jan. 2024 på Expedia
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear AilsaThank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
av en verifierad resenär
Inskickad 2 jan. 2024 på Expedia
Very friendly and helpful reception staff. Room clean and tidy and well-stocked on arrival. I didn't realise housekeeping staff would not be working Christmas day or Boxing Day when I booked, but not a major problem as any replacement items such as toiletries needed could be obtained from reception.
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear RoseThank you for your feedback. Nice to hear you had a good Northeast welcome from the staff you met during your stay. Christmas & New Years holidays are the only days we have all housekeeping off, and as you mention we had all housekeeping items available via Reception. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
av en verifierad resenär
Inskickad 29 dec. 2023 på Hotels
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear JasonThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
av en verifierad resenär
Inskickad 28 dec. 2023 på Hotels
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear PaulThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
great value, lovely friendly staff. Room excellant
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear JoyceThank you for your feedback. Lovely to hear you found the hotel great value and a good Northeast welcome from the staff you met during your stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
av en verifierad resenär
Dissapointed returning customer
Inskickad 23 dec. 2023 på HotelsMy basement room unbeknownst to me earlier had mold & meldrew smell, the business is definitely awere hence window was left open, Normally, i will reject the room instantly and demand my full refund but have done uptin hous drive, I was too tired to complain. Not sure if its u-bent issues in bathroom, sink or just leaks ignored over time. I have stay at a much better room here one before but this was a shocker. If a room isn't fit for animals, don't offer to humans pls.
Kommentar från Hotellmanagement
27 jan. 2024 av Ian Nicholls. Front Office Manager , Hotellmanagement
Dear EmmanuelThank you for your feedback. I'm sorry to hear you had an issue with the room. The room type booked was one of our smaller cheaper rooms in the annex of the hotel. I shall have maintenance check the room for any issues. Thank you for bringing to my attention.
