Baseras på 952 verifierade recensioner
4,6 Städning
4,4 Service och personal
4,6 Rummets bekvämlighet
4,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 20 jan. 2020 på Hotels
Helt fantastiskt hotell, läget, utsikten... allt!
Kommentar från Hotellmanagement
3 feb. 2020 av Michael W., Hotellmanagement
Thank you for taking the time to share your experience. It is a pleasure to know that your stay was a perfect 10 out of 10! We hope for the opportunity to welcome you once again, and wish that your next visit may be as spectacular as the last.
av en verifierad resenär
Inskickad 31 aug. 2019 på Hotels
Kommentar från Hotellmanagement
9 sep. 2019 av Michael W., Hotellmanagement
Thank you for taking the time to share your experience. We hope for the opportunity to welcome you back soon!
av en verifierad resenär
Inskickad 13 maj 2018 på Hotels
Kommentar från Hotellmanagement
22 maj 2018 av Allison K. , Hotellmanagement
Thank you for sharing a five star rating following your recent stay at The Plaza! We are glad to see that you enjoyed your experience and we hope to have the pleasure of having you join us again soon!
av Elin
Inskickad 27 aug. 2016 på Hotels
av en verifierad resenär
Inskickad 25 jan. 2024 på Hotels
Kommentar från Hotellmanagement
1 feb. 2024 av Luigi Romaniello, Managing Director, Hotellmanagement
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,
av en verifierad resenär från Doha
Inskickad 25 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 mars 2024 av Luigi Romaniello, Managing Director, Hotellmanagement
Dear Guest Thank you for taking the time to complete our survey concerning your stay at the The Plaza A Fairmont Managed Hotel. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that your overall experience was not up to standard with the experience that we wish our guests to have. I would greatly appreciate it if you would be willing to provide any further information about any problem you may have encountered as this will help me better understand what happened in order to rectify any concerns and prevent future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
I will definitely be staying again.
Kommentar från Hotellmanagement
24 jan. 2024 av Luigi Romaniello, Managing Director, Hotellmanagement
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,
av en verifierad resenär
Inskickad 21 jan. 2024 på Expedia
El hotel es un emblema en la ciudad de nueva york , queria hospedarme hace mucho tiempo , el poco staff es muy amable pero definitivamente hay un problema serio en housekeeping la limpieza de abajo de las mesas , dejabo de la cama había vasos de otro huesped, y no tiene sentido porque es un hotel bastabte costoso, nos hospedamos 3 dias y el segundo dia tube ue llamar par que arreglaran la habitación, en el lobby uno de los seguridad me dio un piropo delante de mi hijo y luego me pidoo disculpas diciendo que no sabia que yo era huesped en el hotel , creo que ese tipo de cosas no deben pasar , la belleza y la historia del hotel deben estar a la par con el servicio elegante. No creo que vuelva a hospedarme en ese hotel
Kommentar från Hotellmanagement
24 jan. 2024 av Luigi Romaniello, Managing Director, Hotellmanagement
Dear Guest,Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.Sincerely,
av en verifierad resenär
Inskickad 20 jan. 2024 på Expedia
It was a great experience! Would highly recommend!
Kommentar från Hotellmanagement
24 jan. 2024 av Luigi Romaniello, Managing Director, Hotellmanagement
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,
av en verifierad resenär
Inskickad 20 jan. 2024 på Expedia
Muy mala experiencia con el personal del hotel , me quisieron ver la cara , me cambiaron una noche por otra q no era
Kommentar från Hotellmanagement
24 jan. 2024 av Luigi Romaniello, Managing Director, Hotellmanagement
Dear Guest,Thank you for taking the time to share your feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disheartened to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.Sincerely,
