Baseras på 1 301 verifierade recensioner
4,2 Städning
4,2 Service och personal
4,1 Rummets bekvämlighet
3,9 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 18 sep. 2023 på Expedia
Kommentar från Hotellmanagement
20 sep. 2023 av Customer Service, Hotellmanagement
Samia, it's great to see your high rating for Crowne Plaza Times Square Manhattan. Your positive rating demonstrates our commitment to guest satisfaction. Thank you and we can't wait to welcome you back on your next visit to Manhattan.Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 24 juli 2023 på Hotels
Kommentar från Hotellmanagement
25 juli 2023 av Customer Service, Hotellmanagement
We appreciate the feedback, Anders.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
Kommentar från Hotellmanagement
31 dec. 2023 av Customer Service, Hotellmanagement
Helen, it's heartening to note that you had a satisfying stay at Crowne Plaza Times Square Manhattan. We earnestly strive to offer exceptional experiences for our cherished guests, and we're glad it resonated with you. We eagerly anticipate your next visit and the privilege to serve you once more.Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
Good location. Excellent service
Kommentar från Hotellmanagement
31 dec. 2023 av Customer Service, Hotellmanagement
David, it's delightful to hear you found the Crowne Plaza Times Square Manhattan's location to be advantageous and our service to be exceptional. We trust that your stay was enhanced by these factors and we look forward to having you back.Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
Great location. Close to restaurants
Kommentar från Hotellmanagement
31 dec. 2023 av Customer Service, Hotellmanagement
David, thank you for choosing Crowne Plaza Times Square Manhattan. It's good to know that our location served you well, providing easy access to local eateries. We hope to welcome you back soon.Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Hotels
Amazing location, but the condition of the hotel isn’t great. The lines to check in were long and our room wasn’t ready until 2 hours after check in (we were given free drinks at the bar). This hotel is in serious need of updating. Overall, the location isn’t worth the condition of the hotel.
Kommentar från Hotellmanagement
1 feb. 2024 av Customer Service, Hotellmanagement
Thank you for sharing your experience. It's clear that delays at check-in and the hotel's current decor significantly impacted your stay. Our team appreciates your patience during this time, and we're glad you could enjoy complimentary beverages. We're continuously working on improvements and your feedback helps us prioritize these efforts. Despite the inconveniences, we hope to offer you a more streamlined and enjoyable stay in the future.Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
We had a wonderful time! We came to see the musical Wicked on Broadway and experience the city during the holidays. The staff were very nice and accommodating and our room was perfect! Thank you!
Kommentar från Hotellmanagement
30 dec. 2023 av Customer Service, Hotellmanagement
Sheila, it's splendid to know Crowne Plaza Times Square Manhattan managed to play a part in your memorable city visit during the festive season. We're delighted our team members were helpful and you found your accommodation flawless. It is always our goal to offer an exceptional experience. Thank you for your fabulous comments. We hope you can visit us again soon for another Broadway escapade or holiday city spree.Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
Kommentar från Hotellmanagement
31 dec. 2023 av Customer Service, Hotellmanagement
Thank you for sharing, Rezarta.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
Kommentar från Hotellmanagement
31 dec. 2023 av Customer Service, Hotellmanagement
Mildred, thank you for choosing to stay with us at Crowne Plaza Times Square Manhattan. We're thrilled to know you found our hotel worth a perfect score! Your satisfaction is important to us and we look forward to welcoming you back on your next visit to Manhattan. Safe travels until then!Warm regards,Alex K.Social Media Manager
av en verifierad resenär
Inskickad 28 dec. 2023 på Expedia