Baseras på 2 496 verifierade recensioner
4,5 Städning
4,5 Service och personal
4,4 Rummets bekvämlighet
4,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 15 maj 2023 på Expedia
Jättebra läge.
Mycket konst och musik i närmaste omgivningen.
Bra restaurangutbud i närområdet.
Kommentar från Hotellmanagement
16 maj 2023 av Bradley, Director of Front Office, Hotellmanagement
Thank you for staying with us and sharing this great feedback. We are thrilled you enjoyed our great location!
av en verifierad resenär
Inskickad 24 feb. 2023 på Hotels
Kommentar från Hotellmanagement
26 feb. 2023 av Dwayne, Hotellmanagement
Thanks for staying with us. We appreciate your feedback!
av en verifierad resenär
Inskickad 9 dec. 2022 på Hotels
Kommentar från Hotellmanagement
9 dec. 2022 av Shakita Durel- Director of Front Office, Hotellmanagement
Thanks for taking the time to complete a survey.
av en verifierad resenär
Inskickad 30 sep. 2022 på Hotels
Kommentar från Hotellmanagement
1 okt. 2022 av Shakita Durel, Hotellmanagement
Thanks for the feedback
av en verifierad resenär
Perfect spot
Inskickad 19 juni 2022 på HotelsMycket trevligt hotell nära till allt. Rena och prydliga rum men bra komfort
Kommentar från Hotellmanagement
20 juni 2022 av Justin, Hotellmanagement
Thank you so much for the wonderful review! We hope to see you again soon!
av en verifierad resenär
Inskickad 28 dec. 2023 på Expedia
The hotel is renovated from an old Nun convent. The Architecture inside is pleasant as you would expect from older buildings in the area. Had no issues with the staff, they were professional and helpful. Rooms were avg. for a basic 2 Queen. Mini fridge did not work and was very small anyway. Beware which side of the building your room is on. One side of the building is parallel to Bourbon St. (Noisy side).
Coffee bar was unattended most of the time. Get your joe elsewhere. Never ate breakfast at their restaurant, prices too elevated. Go to nearby Cafe Beignet instead. Jazz bar downstairs is probably the highlight of the place as it had nice ambiance and good music. Drinks were made with quality as opposed to other places. Try the Sazerac.
Hotel Concierge was helpful. While the Ghost tours guides were knowledgeable about the history, it is a 2-hour walking tour and you never get to go in any structure, as you might believe from the pamphlets. Do not do the alligator tour in their winter, there are none to see. So, it is an expensive duck boat ride in the bayou. While cool to see the swamp area, you'll need to justify it @ $60 plus a person. Most of these tours are not what they purport to be (beware).
My First time in NOLA, my understanding is it has definitely declined due to increased crime, homelessness etc. Did not see any police presence. While Bourbon St. is live, don't take your kids. It is definitely a debauchery cesspool. Don't be flashy and never go out alone!
Kommentar från Hotellmanagement
6 jan. 2024 av Demetris , Hotellmanagement
Thank you for choosing to stay with us. I appreciate your feedback and apologize for the inconvenience and the issues mentioned. I will ensure that your feedback is brought to the attention of my staff and management team. So, the problems can be addressed and corrected for future stays. We will be looking forward to you coming back again!
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
Kommentar från Hotellmanagement
4 jan. 2024 av Jaquan, Hotellmanagement
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
I don’t know where are the good reviews coming from. The hotel is indeed is in a quieter area of the French Quarter but it is not a 4 star! It’s super old and rundown. The wall is super thin, and you literally hear every conversation that is going on next-door. We had to switch rooms because the shower was broken. But this time, the bathroom vent is broken. Therefore, you can’t expect a properly function room! Also, their room service is very sloppy. They barely clean the floor or room counters.
Kommentar från Hotellmanagement
6 jan. 2024 av Demetris , Hotellmanagement
Thank you for choosing to stay with us. I first want to apologize for all the issues you encountered during your stay. I appreciate you for bringing these issues to our attention. I understand your frustration and assure you that I will share your feedback with my staff and management team. Your feedback allows us to address and correct the issues mentioned; therefore, we won't have these issues in the future. I hope we are one day given another chance to show our improvements in the areas mentioned.
av en verifierad resenär från London
Inskickad 27 dec. 2023 på Expedia
The hotel itself was very nice and the location was perfect for exploring New Orleans without a car.
The pool is beautiful and was just warm enough to swim in December but could have been heated a little more.
Unfortunately service was awful, however this seemed to be a feature of NOLA rather than something specific to the hotel. One time I was returning with coffee from a local coffee shop and the doorman let the door close in my face. Another time I was changing for the pool and a member of staff forced the bathroom door open, looked surprised at me and left without any comment. When we asked for an extension to the room due to a late flight we were told that we could leave our bags as if this was something special. Guys, every hotel in the world allows you to leave a bag!
Four stars for the property and location but service really needs stepping up. I was left with the feeling that the majority of staff had never worked in the service industry before.
Kommentar från Hotellmanagement
6 jan. 2024 av Demetris , Hotellmanagement
Thank you for choosing to stay with us. I first want to apologize for all the issues you encountered during your stay. I appreciate you for bringing these issues to our attention. I understand your frustration and assure you that I will share your feedback with my staff and management team. Your feedback allows us to address and correct the issues mentioned; therefore, we won't have these issues in the future. I hope we are one day given another chance to show our improvements in the areas mentioned
av en verifierad resenär
Inskickad 26 dec. 2023 på Expedia
This hotel is ideally located in the French Quarter, right behind St Louis Cathedral. The rooms are larger and well appointed. Walk in shower for those traveling with children. Street side rooms can be noisy with the party on the street so if you like it quiet ask for an interior room, view of the pool courtyard is lovely. Staff is great, decor lovely and everything clean. Will stay again!!
Kommentar från Hotellmanagement
27 dec. 2023 av Asia Hankton , Hotellmanagement
Thanks for staying with us. We appreciate your feedback!