Baseras på 93 verifierade recensioner
3,0 Städning
3,6 Service och personal
3,6 Rummets bekvämlighet
3,1 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 21 dec. 2023 på Hotels
Kommentar från Hotellmanagement
21 dec. 2023 av Leon, Hotellmanagement
Thanks a lot and welcome back
av en verifierad resenär
Disappointed
Inskickad 30 okt. 2023 på HotelsThe facility did NOT match the website description. No pool or hot tub. Very run down and dirty but lots of cleaning supplies left on multiple surfaces. We found another place to stay.
Kommentar från Hotellmanagement
1 nov. 2023 av Leon, Hotellmanagement
What is bad about supplies? Any pool wasn't mentioned in the description.
av en verifierad resenär från Astoria
Inskickad 17 okt. 2023 på Expedia
This place is unkempt, dirty and the air in the entire house is thick with mold. After a brief inspection of the dump we hightailed out of there. This place should not be allowed to do business on the Expedia platform. This place is not fit to be a vacation accommodation. Expedia should do a better job to assure quality control so customers are not misled to believe the Fern Forest Getaway is a place to stay.
Kommentar från Hotellmanagement
19 okt. 2023 av Leon, Hotellmanagement
When I gave them the initial tour they were happy and didn't mention any issues...
av en verifierad resenär
Inskickad 14 okt. 2023 på Hotels
Kommentar från Hotellmanagement
14 okt. 2023 av Leon, Hotellmanagement
Thanks a lot
av en verifierad resenär
Inskickad 12 okt. 2023 på Expedia
We absolutely loved staying at fern forest. It is a conveniently located to all of the sights we wanted to go see. The owner sat with us and made wonderful suggestions for sights to see and places to eat as well as he had knowledge of the history of the area. Every night the frogs sang us to sleep. The house is an older house located in the rain forest and filled with antiques. We quickly felt like we were staying at a friend's house. We would absolutely stay again!
Kommentar från Hotellmanagement
13 okt. 2023 av Leon, Hotellmanagement
Thanks a lot, Kathy. Always welcome back.
av en verifierad resenär
Inskickad 15 sep. 2023 på Expedia
Dirty is being kind. It was FILTHY. I slept in my car. Worse place I have ever stayed in my life and I am a seasoned traveler. The Expedia photos do NOT represent any way, shape or form the actual property or location. I have pictures of disgusting toilet & shower (water came out brown), mold, bugs, smelled like dog urine. Common kitchen area was gross. Place so run down we did not even stay our second night. Awful
av en verifierad resenär
Inskickad 21 juni 2023 på Expedia
This property needs a thorough cleaning. Dirt and dust in the corners, dead bugs on the windowsills, the dining table had crumbs and rings on it from previous renters, the furniture was covered in fleece throws that had multiple cigarette burns in them, and the kitchen garbage was sitting bagged on the floor and SMELLED rotten. The refrigerator had a partial package of raw meat in it, and needed to be cleaned. There were black stains on the bathroom ceiling, leakage from the upstairs bath? Or mold? The host said the outside door remains unlocked in case of late arrivals; not very safe if all you can lock is a hollow-core bedroom door.
Kommentar från Hotellmanagement
21 juni 2023 av Leon, Hotellmanagement
I don't know, other people were satisfied... They had a personal empty fridge in their room, but prefer to use a communal one in the kitchen, which I can't control. I asked them to lock the door when they return from the night volcano, I just can't wait for them like a leashed dog the half of the night when they decide to return.Leon
av en verifierad resenär
Inskickad 13 juni 2023 på Expedia
The property was very close the Volcano national park. However you need Google map to find this place because it is in the middle of forest. You need to drive on a 1 lane gravel road. If you have Google map not to difficult to find it. The house was a big, nice house. However, the kitchen and the common area requires good cleaning. There wasn't any cream or even milk powder for a cup of coffee.
When we arrived, the host was very nice and explained all about the house and the neighborhood. Only saw him once after that never saw him. The bed and the bathroom was fine. The bathroom could use more cleaning.
Overall it was an ok stay.
Kommentar från Hotellmanagement
16 juni 2023 av Leon, Hotellmanagement
Sorry, but it was half-and-half in the fridge and dry milk on a counter. Just in purpose, I don't want to bug my guests for their privacy, though I am only 20 feet away in Ohana and if you need something just call me or drop in.The house was full of other guests and just can't wipe after everyone in communal areas.
av en verifierad resenär
Inskickad 29 maj 2023 på Expedia
Very peaceful, nice staff , will recommend , will return
Kommentar från Hotellmanagement
30 maj 2023 av Leon, Hotellmanagement
Thank you, welcome back.
av en verifierad resenär
Inskickad 19 maj 2023 på Hotels
Kommentar från Hotellmanagement
20 maj 2023 av Leon, Hotellmanagement
Sorry, still don't know what was wrong