Baseras på 2 864 verifierade recensioner
4,4 Städning
4,4 Service och personal
4,4 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 26 jan. 2024 på Expedia
Kommentar från Hotellmanagement
28 jan. 2024 av Hotel Bonaventure, Hotellmanagement
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,
av en verifierad resenär
Inskickad 26 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 mars 2024 av Cordially Front desk team, Hotellmanagement
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager
av en verifierad resenär
Inskickad 26 jan. 2024 på Expedia
Check-un a été possible plus tôt
Installation de la piscine
Chambre propre et d’une bonne grandeur
Kommentar från Hotellmanagement
28 jan. 2024 av Hotel Bonaventure, Hotellmanagement
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,
av en verifierad resenär
Okay but plumbing issues.
Inskickad 25 jan. 2024 på HotelsThe hotel room was okay. My biggest issues were that the tub faucet, hot water side, had no pressure at all. The water dribbled out. To fill the tub to a level of two to three inches LITERALLY took an hour. I watched a television program while listening to it dribble. Eventually, realizing it was going to take too long to get the desired level of about 5 inches I did the best I could. The other issue is that to turn the hot water side off you just didn't turn the water like normal. I had to align the shower/tub faucet perfectly with the hot water dribble side. There was no such thing as the normal turn off until the faucet stem closed. I did report that issue to the front desk. A young man came to check but by then I had figured it out. It was very frustrating. The restaurant was fine. The server very good and food fine. The heated pool was great. Love the duck habitat and the cute floor cleaning robot that patroled the main area. Very good downtown location. All in all, though, I consider it an average hotel.
Kommentar från Hotellmanagement
29 jan. 2024 av Ryan A. Guest Services Manager, Hotellmanagement
Hello,I hope this message finds you well. Thank you for taking the time to share your experience during your recent stay at our hotel. We deeply regret to learn about the inconveniences you faced, and we sincerely apologize for any frustration caused. Your feedback is invaluable, and we want to assure you that we take your concerns seriously. The issues you encountered with the tub faucet and the difficulty in turning off the hot water side are certainly not reflective of the standard of service we aim to provide. Please accept our sincerest apologies for these shortcomings.Rest assured that we are taking immediate steps to address the plumbing issue you highlighted. Our maintenance team will thoroughly inspect and rectify the water pressure problem to ensure it doesn't recur. Additionally, we will provide additional training to our staff to handle such situations more efficiently.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience.Best regards,
av en verifierad resenär
Inskickad 25 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 mars 2024 av Cordialement, La réception, Hotellmanagement
Merci d'avoir choisi l'Hôtel Bonaventure pour votre séjour et d'avoir pris le temps d'écrire un commentaire. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour ici à l'hôtel. Notre hôtel vise à offrir une expérience unique et veille à fournir le meilleur service à tous nos clients. Nous sommes heureux d'apprendre que notre personnel et que notre service a su répondre à vos besoins et attentes. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel à l'avenir. Cordialement, Venushan Balarajah Directeur service à la clientèle
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 mars 2024 av Cordially Front desk team, Hotellmanagement
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 mars 2024 av Cordially Front desk team, Hotellmanagement
Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards, Venushan Balarajah Guest Services Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Kommentar från Hotellmanagement
28 jan. 2024 av Hotel Bonaventure, Hotellmanagement
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Kommentar från Hotellmanagement
28 jan. 2024 av Hotel Bonaventure, Hotellmanagement
Hello Guest,Thank you for choosing Hotel Bonaventure for your stay and for taking the time to write a review. We are so glad to hear that you enjoyed your stay here at the hotel. Our hotel aims to provide a truly unique experience, and we strive to ensure the best service to all our guests. We are glad to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. King Regards,
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
The service was great. Front desk staff were so friendly and helpful. Jodi at the restaurant was incredible and even sang some Madonna for us! We were allowed early check in. The pool area is amazing.
Kommentar från Hotellmanagement
25 jan. 2024 av Front desk team, Hotellmanagement
Hello,Thank you for choosing Hotel Bonaventure for your stay. We are delighted to hear that you enjoyed your stay here at the hotel. I am happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the future.CordiallyFront desk team
