Baseras på 79 verifierade recensioner
2,7 Städning
2,9 Service och personal
3,0 Rummets bekvämlighet
3,1 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär från Miami
Inskickad 26 jan. 2021 på Expedia
Kommentar från Hotellmanagement
26 jan. 2021 av Eli, Hotellmanagement
Please accept our sincerest apology for any trouble or inconveniences we have caused you. Let us know what was the reason why you were unhappy during your stay at our property, and we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible.
av en verifierad resenär
Inskickad 5 sep. 2020 på Hotels
Kommentar från Hotellmanagement
23 sep. 2020 av Eli, Hotellmanagement
Hello Aida. We're sad that you were not happy for this booking. We have already informed you of your reservation status as it was also indicated in our page.
av en verifierad resenär från Cumberland city
Inskickad 14 juni 2020 på Expedia
The view was amazing ..and the bed was wonderful to sleep in
Kommentar från Hotellmanagement
14 juni 2020 av Hotel Management, Hotellmanagement
Hello Tanya. We are glad that you enjoyed your stay in our property. Thank you so much for your feedback. We look forward to hosting your stay again.
av en verifierad resenär
Inskickad 27 nov. 2019 på Expedia
Great room. Ricardo made it super easy for us to check in and was there for is if we had any questions.
Kommentar från Hotellmanagement
27 nov. 2019 av etx-elirouimi, Hotellmanagement
Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely helped define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!
av en verifierad resenär
Inskickad 16 juli 2019 på Hotels
No fue buena lamentablemente. No hubo servicio de.limpieza y hasta las cosas más básicas tuvimos que proveer las. Como el papel del baño y el café de la cafetera. La limpieza siempre tuvo una excusa para no venir. Hasta llegaron a decir que dejé un cartel que no entren, cuando no había uno ni yo tenía. El día del check out el encargado me había dado por escrito un check out a las 13 ha. Y la limpieza me amenazó de cobrarme un medio día más si no me iba antes de las 12. U n estrés. El lugar es muy lindo. Pero el servicio de atención de la propiedad es muy malo.
av en verifierad resenär
Misled by hotels.com picture in teservation
Inskickad 27 feb. 2019 på HotelsOcean view condo was Terribly described because the view was looking straight at Active construction site with Noise and Dust. Not what was marketed and assumed by pictures presented on Hotels.com site. Very disgusted and misled, then you rely on fine print at bottom of page.
Kommentar från Hotellmanagement
3 mars 2019 av EroReservations, Hotellmanagement
Hi Bernard,
We appreciate your feedback and we apologize if you were inconvenienced due to the construction happening in another building.
Kindly be advised that the construction, which is in another property and not part of the hotel you were staying in, is out of our control.
We have given a refund and additional compensation for all the inconveniences experienced.
It is always our aim to provide excellent experience to our customers. Thank you once again for reaching out to us and we hope that you will give us another opportunity
to serve you once more as our guest in our other properties.
av en verifierad resenär
Inskickad 23 feb. 2019 på Hotels
was terrible when we just come to unit bed layers looks not clean,table under glass old oil,dast was around the place . After third night stay there we fill with wife some bugs bait us in night.
Just 5 stars I can give Steven his try help us move to different hotel but all was book. His call for cleaning service lady clean the room . After his give us credit $200.00 . I will never rent from third party
Kommentar från Hotellmanagement
28 feb. 2019 av etx-elirouimi, Hotellmanagement
Thank you for taking the time to communicate to us as to why you were unhappy during your stay at our property; and we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible.
We will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconveniences we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
av en verifierad resenär
Quarto privete horroroso
Inskickad 10 dec. 2018 på HotelsPior quarto que ja fiquei apesar de eu amar i hotel e os quartos regulares mas este adiministrado privadamente e independente do hotel é sujo velho cim as coisas quebradas e um carpete fedorento e uma roupa de cama horrorosa onde tivemos que comprar uma nova para substituila
Sofremos muito
Kommentar från Hotellmanagement
13 dec. 2018 av etx-elirouimi, Hotellmanagement
Obrigado por tomar o tempo para nos dizer por que você estava infeliz durante a sua estadia em nossa propriedade; e nós não atendemos às suas expectativas. Temos todo o desejo de atender às suas necessidades e fornecer a melhor solução disponível para resolver sua preocupação. Por favor, entre em contato conosco pelo nosso número para fazer a nossa melhor tentativa de recuperar sua confiança em nossa empresa. Além disso, avaliaremos melhor como podemos evitar que esse problema ocorra novamente no futuro. Por favor, aceite nossas sinceras desculpas por qualquer problema ou inconveniência que tenhamos causado a você. Mais uma vez, agradecemos muito o seu feedback, pois nos ajudará a melhorar o que fazemos. Como em qualquer negócio como o nosso, a maior publicidade que podemos ter é a palavra de boca de um cliente satisfeito. O nosso objetivo é mantê-lo como um cliente satisfeito e esperamos atendê-lo novamente no futuro.
av en verifierad resenär
Great weekend getaway!
Inskickad 9 nov. 2018 på HotelsIt was nice! My only complaint, the previous guest had set the alarm clock and we didn't realize it, so it woke us up both days (because I couldn't figure out how to turn it off and forgot to ask for help before we went back to bed). Also, the cleaning lady overlooked the pack of camel cigarettes that were on the floor under the chair on the balcony from the previous guests.
Kommentar från Hotellmanagement
16 nov. 2018 av etx-elirouimi, Hotellmanagement
Thank you for your recent visit at our property in Trump Sunny Isles, we hope you've enjoyed your stay! As one of our preferred guests, your feedback is of the utmost importance to EroRentals. Our goal is to provide the very best service and we are always looking for ways to improve. We are constantly striving to deliver the ideal experience for our guests, and your input will help us to define that experience.
Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Rekommenderas
för allaav en verifierad resenär från Tallahassee
Very good location, nice, clean apartments.
Inskickad 7 juli 2018 på OrbitzWe booked this room at the orbitz wiin the evening with 94% discount. The room was very clean, no smells and overall in good condition. The kitchen was really good equipped. Though the bathroom needs some renovation.
Kommentar från Hotellmanagement
11 juli 2018 av etx-elirouimi, Hotellmanagement
Thank you for the nice feedback, Andriy. We're glad that you've enjoyed your stay. We're taking note on the things that needed attention and we'll work on that the soonest. Hope to serve you again on your next visit.
