Baseras på 1 688 verifierade recensioner
4,1 Städning
4,0 Service och personal
4,2 Rummets bekvämlighet
4,0 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
My kids and I stayed here and we had a great time. Very close to the beach which is what we were looking for. Staff was very friendly. Not a lot of options for basic food for my kids, but food was good otherwise. Will stay here again.
Kommentar från Hotellmanagement
22 jan. 2024 av General Manager, Hotellmanagement
Dear Ashley,Thank you for sharing your experience. We're pleased you and your kids had a great time at our hotel, especially appreciating our proximity to the beach and friendly team. We understand the importance of having a variety of food options for children and will take your feedback into consideration. It's great to know that despite this, you enjoyed the food and plan to stay with us again. We look forward to welcoming you back for another enjoyable visit!Sincerely,Maria VilchezEden RocHotel Manager
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
I found our stay at Eden Roc offensive. 1) I prepaid for "daily breakfast", but once there, was told that only included a continental breakfast. Had it said that, I wouldn't have prepaid for it. 2) ordered "Scallops" from the menu for $22. Received one scallop, and was then told it was $22/scallop. 3) Ordered 2 margaritas at the pool for $68. It was cold and rainy on our way back from our continental breakfast, no one at all was sitting around the pool. My wife and I sat for a moment on one of the covered bedlike lounges to talk about what to do that rainy day. Immediately, an attendant ran up to tell us we couldn't sit there without paying for it. I tip well and the staff was nice to us, but the hotel nickeled and dimed us at every opportunity. We found we had to ask, "exactly what does it cost , and what does it include?"... for everything.
Kommentar från Hotellmanagement
22 jan. 2024 av General Manager, Hotellmanagement
Dear Gregory,We sincerely appreciate your feedback and apologize for your disappointment with our overall value. This is never the experience we want our guests to have. You can rest assured we've shared all of your comments with our team for further reflection. We'd certainly be honored to receive another chance to impress you. Thank you, and safe travels. Sincerely,Maria VilchezEden RocHotel Manager
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
Kommentar från Hotellmanagement
22 jan. 2024 av Fernanda Moreira Front Office Manager, Hotellmanagement
Dear Shlomo, thank you for your review. We are glad to see that you enjoyed your stay with us and we hope to host you again soon! Kind regards,
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
not the best, for the price it was average.
Service was decent but not exceptional.
Lots of hidden charges and wifi was wonky for the price
Kommentar från Hotellmanagement
19 jan. 2024 av General Manager, Hotellmanagement
Dear Esther,We appreciate your feedback. Please accept our apologies for any issues with the WiFi and for any disappointment with the service. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Maria VilchezEden RocHotel Manager
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
Beautiful hotel and amenities
Kommentar från Hotellmanagement
19 jan. 2024 av General Manager, Hotellmanagement
Dear Ashley,It was a pleasure to have you as our guest at Eden Roc Miami Beach, and we are delighted you had such a wonderful stay. Your kind comments about our beautiful hotel will be shared with the team. We look forward to welcoming you back for another lovely five-star experience. Sincerely,Maria VilchezEden RocHotel Manager
av en verifierad resenär
Inskickad 16 jan. 2024 på Hotels
Edén Roc charged him for the room that he had already paid for with you, informing him that you never sent the confirmation when I have the confirmation in my email and the literal payment was stolen from me, they say it was Hotels.com and you say it was them
Kommentar från Hotellmanagement
19 jan. 2024 av General Manager, Hotellmanagement
Dear Ismael,Thank you for bringing this issue to our attention. We apologize for the confusion and inconvenience caused regarding the room charge. Billing and payment matters are taken very seriously, and we understand the frustration this situation has caused. Please reach out to us offline with further information so we can look more into this matter and address your concerns directly.Sincerely,Maria VilchezEden RocHotel Manager
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
Staff were all very friendly and professional. We all felt very welcomed and cared for.
Kommentar från Hotellmanagement
17 jan. 2024 av General Manager, Hotellmanagement
Dear Matthew,Thank you so much for the high rating. We're so happy to know that our friendly team members left a positive impression on you and that you had a good time with us overall. Please come back and join us again soon!Sincerely,Maria VilchezEden RocHotel Manager
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
The property, rooms and amenities were all very nice, but the overall impression left with me was the friendliness of the staff. Everyone we encountered from the hotel, restaurants, valets, bellman, bartenders were all kind, welcoming and professional.
Kommentar från Hotellmanagement
22 jan. 2024 av General Manager, Hotellmanagement
Dear Matthew,We're delighted to hear that the friendliness and professionalism of our team enhanced your stay. It's also wonderful to know that our property, rooms, and amenities met your expectations. Thank you for choosing to stay with us, and we eagerly look forward to welcoming you back for another pleasant experience.Sincerely,Maria VilchezEden RocHotel Manager
av en verifierad resenär
Needs an update
Inskickad 15 jan. 2024 på HotelsI have not stayed here since 2017 but the hotel is now dated and obvious signs of neglect is showing. The carpets in front of the ballroom it really disgustingly dirty and that shew very poor maintenance. Our room balcony rail was broken. Our balcony furniture only appeared on day two?
The staff at breakfast was rude and contradicted each other. It was a bit of a comedy but certainly not professional. Other staff was great.
We asked the Concierge if she could see if we could get a booking at NOBU and she said sorry but we could do a walk-in. A few hours later I found a booking on line. She obviously did not do her best.
We asked for late checkout and the front desk person was pretty rude in saying we could only pay for an extension. I get that but there are ways to say something in a friendly manner. She certainly did not display a friendly service attitude.
The bar personnel, pool staff and doormen were absolutely great. The person that checked us in was very friendly as well and did an awesome job with an upgrade.
Kommentar från Hotellmanagement
16 jan. 2024 av Nora, Hotellmanagement
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are really sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity in the future. Sincerely,
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
Kommentar från Hotellmanagement
22 jan. 2024 av Fernanda Moreira Front Office Manager, Hotellmanagement
Dear Lama, thank you for your feedback. We are very sorry to hear we did not meet your expectations during you recent stay. We hope you will give us a chance in the near future. All the best,
