We stayed at Faena 2016 and 2017 and it was great. Unfortunately the luxury feeling and tranquil atmosphere of a 5 star hotel is totally gone. We checked in to our room and it was not properly cleaned, guests before us left nuts in the drawer, ballons at the balcony and coins in the safe. Instead of body lotion our cleaner put conditioner every night for us. The staff by the pool are more interested in talking to each other and looking at their phones then taking your food/drinks order. Guests by the pool bring their own music loud speaker and play rap and hiphop, apparently the hotel management doesn't have any policy regarding that so anyone can bring their own devices and have a party. Does not feel like five star anymore, it’s really overcrowded. No adapter to borrow only to buy for $60. We went for breakfast to the Edition Hotel ( half the price ) and i could borrow an adapter for free there! Ordered food by the pool took 40 min and they got my order wrong, the staff did not apologiese only said it was not their fault. The pool area is very small and gets very crowded. Faena has become a money making machine that lost its soul. They don’t have a General Manager at the Hotel so we made a complaint to the Front desk manager but he was not that interested he just nodded and that's it. We will not stay here again and don’t recommend this hotel. Faena is stressful due to all the people and also bad service, this is not a good combination, unfortunately Faena has both of it.