Baseras på 1 139 verifierade recensioner
4,3 Städning
4,4 Service och personal
4,1 Rummets bekvämlighet
4,1 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 22 jan. 2024 på Hotels
1st time at this location, staff were very friendly, great ventilation as we aren't smoker's.
Kommentar från Hotellmanagement
5 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for this kind review. We are pleased that you enjoyed the excellent customer service and air ventilation. We hope to welcome you back for another great stay.
av en verifierad resenär
Poor experience. Look elsewhere.
Inskickad 22 jan. 2024 på HotelsPiss poor experience and Improperly advertised.
There is no restaurant or bar in the resort. Food is across the street in the separate casino.
Elevators were sticky like a bar floor.
The hot water in the shower only lasted a few min before it got chilly.
3 of the 8 machines in the gym were non-functional or marked out of service and the water jug was empty.
The evening staff at the front would rather flirt with their boss than wait on customers.
The side entrance door was jammed shut at 730pm and after 4 different people tried to open it, janitorial came and told us we were doing it wrong. It took them 3 attempts and serious force to open it.
Generally a really poor experience.
Kommentar från Hotellmanagement
5 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for this valuable feedback. We are disheartened to hear of your experience, the out of service gym equipment, empty water jug, poor customer service, and that you were unhappy with the layout of the property. We strive for excellent customer service and are disappointed that we missed the bar in this case. We have passed this on to management for training and improvement opportunities, and we hope to welcome you back for a better experience in the future.
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
Fast check in and separate and the casino is a three minute walk or take the golf cart.
Kommentar från Hotellmanagement
5 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for this kind review. We are delighted that you enjoyed the fast check in and convenient layout of the property. We hope to welcome you back for another great stay.
av en verifierad resenär
Inskickad 21 jan. 2024 på Hotels
Kommentar från Hotellmanagement
1 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for taking the time to leave this rating. We hope to welcome you back again!
av en verifierad resenär
Inskickad 21 jan. 2024 på Expedia
Kommentar från Hotellmanagement
1 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for taking the time to leave this great rating. We hope to welcome you back again!
av en verifierad resenär
Inskickad 20 jan. 2024 på Expedia
This hotel was great! We stayed here for a soccer tournament my daughter was playing in. I didn’t realize the hotel wasn’t connected to the casino which I loved because I just do not like hauling my young kids through a casino if I don’t have too. If you’re interested in the casino it’s a short walk & if you can’t walk they offer a shuttle. In addition to the set up, the rooms were spacious & so clean. Staff were also great, helpful, friendly & attentive. Will definitely stay here again, probably will always be my first choice whether it’s for a soccer tournament weekend or an adult weekend. Great hotel!
Kommentar från Hotellmanagement
5 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for this kind review. We are delighted that you enjoyed the layout of the property, cleanliness, and friendly staff. We look forward to your next visit.
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
It was beautiful and the staff was very nice
Kommentar från Hotellmanagement
5 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for this kind review. We are delighted that you enjoyed the beautiful property and friendly staff, we hope to welcome you back again soon.
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
Very friendly staff.
Kommentar från Hotellmanagement
5 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for this kind review. We are delighted that you found the staff friendly and we hope to welcome you back for another great visit.
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
Great facility with nice places to just hang out and visit.
Kommentar från Hotellmanagement
5 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for this kind review. We are delighted that you enjoyed the great facility and property design. We hope to welcome you back for another great visit.
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
Kommentar från Hotellmanagement
1 mars 2024 av Eureka Casino Resort, Hotellmanagement
Thank you for taking the time to leave this rating. We hope to welcome you back again!
