Baseras på 1 021 verifierade recensioner
4,2 Städning
3,9 Service och personal
4,2 Rummets bekvämlighet
3,7 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 25 jan. 2024 på Expedia
It has got old world charm. Sauna and spa area are excellent.
Kommentar från Hotellmanagement
8 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear Mari,Thank you for sharing your experience about your recent stay here in Stamford Plaza Melbourne. We're delighted to hear that you appreciate the old-world charm of our establishment and that you enjoyed the excellent sauna and spa areas.Your satisfaction is important to us, and we hope to continue providing you with a charming and pleasant experience during your future visits.Best regards,Saif Ian RashidGeneral Manager
av en verifierad resenär
Inskickad 25 jan. 2024 på Hotels
Kommentar från Hotellmanagement
8 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear Melani,Thank you for your 10/10 review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
av en verifierad resenär
Inskickad 25 jan. 2024 på Wotif
Not very affordable. No instructions on how to regulate air conditioning. TV channels not transmitting. Express service in Harry's non existent. Below par what is normal with hotel of this standard.
Kommentar från Hotellmanagement
14 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear John,Thank you for sharing your feedback regarding your recent stay with us. We regret to hear that your experience did not meet your expectations.We apologize for any inconvenience you experienced regarding the affordability of our accommodations. We strive to offer competitive pricing while maintaining the high standards expected of our establishment, and we will certainly review our pricing structure to ensure it aligns with the value we aim to provide.Additionally, we apologize for the issues you encountered with the air conditioning and TV channels. Your feedback regarding the lack of instructions for regulating the air conditioning and the TV channels not transmitting is valuable, and we will address these concerns with our team to ensure that all necessary information is provided to our guests and that any technical issues are promptly resolved.Regarding your experience at Harry's, we regret that the express service fell short of your expectations. Providing efficient and attentive service is a priority for us, and we will review our processes to ensure that we meet the standards expected of a hotel of our caliber.We appreciate your feedback as it helps us identify areas for improvement, and we hope that you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Warn regards,Saif Ian RashidGeneral Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
Kommentar från Hotellmanagement
8 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear Alana, Thank you for your 5-star review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Hotels
Kommentar från Hotellmanagement
8 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear Melani,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Hotels
Great location, clean, tidy and quiet
Kommentar från Hotellmanagement
8 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Hello Sally, Thank you for taking the time to provide us with your feedback following your recent stay at Stamford Plaza Melbourne. Feedback such as yours is very valuable to the hotel as it tells us what we are doing right. Thank you for appreciating our high standard of service and facilities, it’s always a pleasure to fulfil our guest’s needs in this area . Best Regards,Saif Ian RashidGeneral Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Hotels
Definitely not 5*
An old hotel which need to be renovated. Smell of the old place in the room.
Spa is very bad.. spa it's like cold small sauna and 5 meter long swimming pool..
The waiting should have been reviewed and downgraded to 4* max.
Kommentar från Hotellmanagement
9 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear Vlad,Thank you for sharing your thoughts about your recent stay here in Stamford Plaza Melbourne. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay.We take your comments seriously and will certainly review the areas you mentioned for potential improvements. We are constantly upgrading our facilities to deliver our guests with an experience which is exceptional in every sense. I am happy to inform you that we are currently working on our prototype suite and hope to have the major refurbishments of all our suites underway in the near future.Thank you again for taking the time to advise us where we can improve our services and I do hope we may have the opportunity to welcome you again. Kind regards,Saif Ian RashidGeneral Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Hotels
Kommentar från Hotellmanagement
9 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear Emma,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
Kommentar från Hotellmanagement
8 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear Fumi, Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
av en verifierad resenär från Shepparton
Inskickad 21 jan. 2024 på Wotif
Check in very slow (25 mins) Room clean with good facilities. Gold plated tap ware looking a bit tired as well as the ensuite mirror. TV remotes a bit problematic although staff were quick to provide a replacement. Very comfortable bed enabled a good night’s sleep. Check out quick and efficient. Great position in the east end of the cbd.
Kommentar från Hotellmanagement
9 feb. 2024 av Saif Ian Rashid General Manager, Hotellmanagement
Dear Adrian,Thank you for taking the time to share your feedback with Stamford Plaza Melbourne. We're pleased to hear that you found the room clean with good facilities, and the comfortable bed provided a good night's sleep. However, we apologize for the inconvenience you faced during check-in and appreciate your patience.Your comments about the gold-plated tap ware, ensuite mirror, and TV remotes have been duly noted. We will review these areas to ensure they meet our guests' expectations. We're glad to hear that the check-out process was quick and efficient.We are constantly upgrading our facilities to deliver our guests with an experience which is exceptional in every sense. I am happy to inform you that we are currently working on our prototype suite and hope to have the major refurbishments of all our suites underway in the near future.Thank you again for taking the time to advise us where we can improve our services and I do hope we may have the opportunity to welcome you again. Best regards,Saif Ian RashidGeneral Manager
