Baseras på 900 verifierade recensioner
4,2 Städning
4,3 Service och personal
4,3 Rummets bekvämlighet
3,8 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 17 dec. 2023 på Hotels
Kommentar från Hotellmanagement
9 jan. 2024 av PARKROYAL Melbourne Airport, Hotellmanagement
Dear MIchael,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
av en verifierad resenär
Inskickad 17 feb. 2023 på Hotels
Kommentar från Hotellmanagement
21 feb. 2023 av PARKROYAL Melbourne Airport, Hotellmanagement
Dear Joel, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport.We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
av en verifierad resenär
Inskickad 29 dec. 2022 på Hotels
Kommentar från Hotellmanagement
21 feb. 2023 av PARKROYAL Melbourne Airport, Hotellmanagement
Dear Thomas, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport.We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
av en verifierad resenär
Inskickad 28 dec. 2022 på Expedia
This was my second stay at this airport hotel, as it is convenient when arriving to the airport at night.
Room was clean and the bed was comfortable.
Unfortunately, the refillable dispensers in the shower had not been refilled, but shampoo and conditioner was available in small packs.
Check-in was pleasant, checkout was swift.
Aircon was great. Unfortunately, the sheets are not of the breathable kind, so I woke up sweating despite the room being comfortably cool.
I only stay here for the ease of getting a night's sleep after a long flight before taking the shuttle bus in the morning, so I can't say anything about dining or other amenities.
Kommentar från Hotellmanagement
28 dec. 2022 av PARKROYAL Melbourne Airport, Hotellmanagement
Dear Jeanette, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. However, I noted your unpleasant experience. I would like to apologize for this lack of customer service and attention to detail, and thank you for highlighting this concern. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure we meet your expectations. I have forwarded this response to the respective manager to investigate further and act accordingly. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
av en verifierad resenär
Inskickad 29 dec. 2023 på Wotif
Good value For money
Kommentar från Hotellmanagement
30 dec. 2023 av Leila M, Hotellmanagement
Dear Mark,Thank you for taking the time to provide us with your feedback from your most recent stay with us at the PARKROYAL Melbourne Airport. I am quite pleased to hear about your recent stay with us.Please be assured we are sharing your comments to the team always looking for continuous feedback to improve and maintain our high level of service to all of our guests. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Simply Yours, Leila MahyariFront Office Manager PARKROYAL Melbourne Airport
av en verifierad resenär
Inskickad 29 dec. 2023 på Hotels
Kommentar från Hotellmanagement
9 jan. 2024 av PARKROYAL Melbourne Airport, Hotellmanagement
Dear Craig, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
av en verifierad resenär
Great fast service
Inskickad 28 dec. 2023 på HotelsGreat check in experience, very clean rooms, polite staff, good pool
Kommentar från Hotellmanagement
9 jan. 2024 av PARKROYAL Melbourne Airport, Hotellmanagement
Dear Kate, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
av en verifierad resenär
Inskickad 28 dec. 2023 på Wotif
Kommentar från Hotellmanagement
31 dec. 2023 av Leila M, Hotellmanagement
Thank you for taking the time to provide us with your feedback from your most recent stay with us at the PARKROYAL Melbourne Airport. I am quite pleased to hear about your recent stay with us. Please be assured we are sharing your scores to the team always looking for continuous feedback to improve and maintain our high level of service to all of our guests. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Simply Yours, Leila MahyariFront Office Manager PARKROYAL Melbourne Airport
av en verifierad resenär från Madeley
Inskickad 25 dec. 2023 på Expedia
Kommentar från Hotellmanagement
28 dec. 2023 av Leila M, Hotellmanagement
Dear Sophea,Thank you for taking the time to provide us with your feedback from your most recent stay with us at the PARKROYAL Melbourne Airport. I am quite pleased to hear about your recent stay with us.Please be assured we are sharing your comments to the team always looking for continuous feedback to improve and maintain our high level of service to all of our guests. Once again, thank you for your feedback and I look forward to welcoming you back to the hotel in the near future. Simply Yours, Leila MahyariFront Office Manager PARKROYAL Melbourne Airport
av en verifierad resenär
Inskickad 24 dec. 2023 på Expedia
Kommentar från Hotellmanagement
28 dec. 2023 av Leila M, Hotellmanagement
Dear Anthony,Thank you very much for taking the time to score us following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very disappointed to learn of your dissatisfaction with our hotel's standard of service. Thank you once again for your feedback and we all hope to have the pleasure of welcoming you back in the not-too-distant future.Simply Yours, Leila MahyariFront Office Manager PARKROYAL Melbourne Airport