Baseras på 927 verifierade recensioner
4,5 Städning
4,5 Service och personal
4,6 Rummets bekvämlighet
4,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 4 dec. 2023 på Hotels
Fin boende som hjälpte oss med både tidig incheckning kl 8 på morgonen och en uppgradering med utsikt över floden. Allt för en rimlig peng.
Kommentar från Hotellmanagement
6 dec. 2023 av Cronwe Plaza Melbourne, Hotellmanagement
Dear Peter,Tack så mycket for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your stay and that our team could assist you with an early check-in at 8 in the morning and an upgrade with a river view. We strive to provide excellent service, and it's rewarding to know that we could contribute to making your experience special.Your positive comments are much appreciated, and we're glad to hear that you found the value for money reasonable. If there are any specific areas where you think we could improve or if you have any additional feedback, please feel free to let us know.We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, don't hesitate to reach out.Thank you again for choosing to stay with us!Best regards,Crowne Plaza Melbourne Team
av en verifierad resenär
Inskickad 20 jan. 2024 på Wotif
Great location, room could be cleaner
Kommentar från Hotellmanagement
25 jan. 2024 av Crowne Plaza Melbourne, Hotellmanagement
Dear Suzana,Thank you for taking the time to share your feedback following your recent stay at Crowne Plaza Melbourne. We appreciate your honest review and value your insights.We're pleased to hear that you enjoyed our great location, but we sincerely apologize that the cleanliness of your room did not meet your expectations. Please rest assured that we take this feedback seriously, and we have already shared your comments with our housekeeping team to address and improve our cleaning standards.Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short in this instance. We are committed to learning from this feedback and taking corrective actions to ensure a higher standard moving forward.We genuinely appreciate your input, and we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If there are specific details you would like to share or if you have further concerns, please feel free to reach out to us directly.Thank you for choosing Crowne Plaza Melbourne, and we hope to welcome you back for an improved experience.Best regards,
av en verifierad resenär
Inskickad 19 jan. 2024 på Wotif
Great staff, fantastic room and breakfast very good value.
Only minor disappointment was the tissue box in bathroom was empty.
Kommentar från Hotellmanagement
19 jan. 2024 av Crowne Plaza Melbourne, Hotellmanagement
Dear Denis,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff great, the room fantastic, and the breakfast to be of good value.We sincerely apologize for the oversight with the empty tissue box in the bathroom. Your feedback is crucial in helping us identify areas for improvement, and we appreciate your understanding. Rest assured, we'll address this promptly to ensure it doesn't happen in the future.We're delighted that overall, you had a 5-star experience with us. We appreciate your support, and it would be our pleasure to welcome you back for another enjoyable stay.If there's anything else you'd like to share or if you have specific suggestions for how we can enhance your experience in the future, please feel free to let us know.Thank you once again, and we look forward to hosting you again soon.Best regards,
av en verifierad resenär
Inskickad 18 jan. 2024 på Wotif
Kommentar från Hotellmanagement
19 jan. 2024 av Crowne Plaza Melbourne, Hotellmanagement
Dear Sandra,Thank you for taking the time to share your feedback following your recent stay. We truly value your input, and we're pleased to see that your overall experience was positive.It seems we may have fallen short in meeting some aspects of your expectations, as reflected in the 4 out of 5 rating. We would greatly appreciate any specific insights you may have regarding areas where we can improve, ensuring that we address and enhance your concerns for future visits.Our commitment to guest satisfaction is of the utmost importance to us, and we would like to extend our gratitude for choosing our establishment for your stay. If there are particular aspects of your experience that you would like to discuss further or if there's anything we can do to make your next stay even more enjoyable, please feel free to share your thoughts.We hope to have the opportunity to welcome you back and provide you with an improved experience that meets or exceeds your expectations.Thank you again for your feedback.Best regards,
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
Kommentar från Hotellmanagement
20 jan. 2024 av David, Hotellmanagement
Dear Colin,Thank you for taking the time to provide us with your feedback. We are delighted to see that you rated your overall experience with us. Your satisfaction is our priority, and we appreciate your positive evaluation. If you have any specific comments or suggestions on how we can further enhance your experience, please feel free to share them with us.We look forward to welcoming you back for another excellent stay.Best regards,Crowne Plaza Melbourne
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
Kommentar från Hotellmanagement
8 feb. 2024 av Crowne Plaza Melbourne, Hotellmanagement
Dear Robert,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you had an overall positive experience during your time with us.If there are any specific areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to continuously enhance the guest experience.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
Excellent location.very helpful staff.great breakfast
Kommentar från Hotellmanagement
16 jan. 2024 av Crowne Plaza Melbourne Team, Hotellmanagement
Dear Lindsay,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had an excellent experience during your stay.It's wonderful to know that you found our location to be excellent and our staff to be very helpful. Providing exceptional service is our priority, and we're delighted to see that reflected in your review.We're also pleased that you enjoyed the great breakfast offerings. Our culinary team works hard to provide a delightful dining experience, and it's rewarding to know that it contributed to your overall satisfaction.If there's anything specific you loved about your stay or any suggestions you have for us to make your future visits even more enjoyable, please feel free to share. Your feedback is valuable to us as we continually strive to exceed our guests' expectations.We look forward to the opportunity of welcoming you back to our hotel in the future. Thank you for choosing us!Best Regards,
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
Kommentar från Hotellmanagement
17 jan. 2024 av Crowne Plaza Melbourne Team, Hotellmanagement
Dear Ross,Thank you so much for taking the time to leave us a perfect 5-star review on Expedia! We are thrilled to hear that you had an excellent experience during your stay with us.Your positive feedback is truly appreciated, and it serves as a great source of motivation for our team. We strive to provide exceptional service and ensure that our guests have memorable stays, and it's rewarding to know that we succeeded in delivering that to you.If there's anything specific that stood out to you or any team member who went above and beyond to make your stay special, please let us know. We would love to recognize their efforts.We look forward to welcoming you back to our hotel in the future. If you have any upcoming plans or if there's anything we can assist you with, please don't hesitate to reach out.Thank you once again for choosing to stay with us, and we appreciate your kind words.Best regards,
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
Kommentar från Hotellmanagement
16 jan. 2024 av Crowne Plaza Melbourne Team, Hotellmanagement
Dear Brianna,Thank you for taking the time to share your positive feedback and awarding us a perfect score! We are thrilled to learn that you had an enjoyable experience during your stay.It's fantastic to hear that you had a 5-star experience with us. If there are specific aspects of your stay that stood out or any particular team members who made a positive impact, we would love to hear more about it.Your satisfaction is our priority, and we appreciate you choosing our hotel for your stay. If you have any suggestions or if there's anything we can do to make your future visits even more delightful, please feel free to share your insights.We look forward to the pleasure of welcoming you back for another excellent stay. Thank you for your kind words and for choosing us as your accommodation.Best Regards,
av en verifierad resenär
Inskickad 13 jan. 2024 på Expedia
Overall, my experience at Crowne Plaza was unforgettable. From the customer service to cleanliness, I was taken aback by the welcoming atmosphere as I first walked in as well as throughout my stay. I was lucky enough to check in early as my room had been prepared. The weather was horrible the day I arrived and I was so beyond thankful that I could go straight to my room and freshen up.
Kommentar från Hotellmanagement
13 jan. 2024 av Caitlin Nicol, Hotellmanagement
Dear Guest,Thank you for taking the time to share your wonderful experience at Crowne Plaza. We are delighted to hear that your overall stay was unforgettable, and we appreciate your kind words about our customer service and cleanliness.It's fantastic to know that our team made your arrival seamless, especially considering the challenging weather conditions. We strive to provide a welcoming atmosphere and ensure our guests have a comfortable and enjoyable stay.If you have any specific highlights or if there's anything else you'd like to share about your stay, please feel free to let us know. We look forward to welcoming you back for another exceptional experience.Best regards,Caitlin NicolHotel Services Assistant Manager
