Baseras på 815 verifierade recensioner
3,3 Städning
3,5 Service och personal
3,3 Rummets bekvämlighet
2,9 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 18 jan. 2024 på Expedia
The room had visible damage from prior guests, the shower did not have hot water easily accessible, the check in process took almost 20min of standing at the desk while the computer moved at a gacial pace, the check out process was long as well as there was no staff behind the counter. The room clearly smelled of smoke from prior guests. I will not be renting a room here again.
Kommentar från Hotellmanagement
19 jan. 2024 av Toni-Ann RediResponse Specialist, Hotellmanagement
Dear Arianna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Martinsburg. We are disappointed to see your 2/5 score and to know that this is the impression you left with of our hotel. Issues you've described with damage from prior guests, issues with the hot water, an odor in the room, having a lengthy check in time and limited staff service are not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
av en verifierad resenär
Inskickad 1 jan. 2024 på Expedia
It was nicely decorated for the holidays. There was no breakfast. The coffee area wasn't refreshed.
Older building and room with a stale odor, it was cold the heat wasn't turned on when I arrived. Restaurants nearby within walking distance.Sparse toiletries. It seems like no one really takes pride in this place, with a breakfast, nice coffee and some snacks and better maintenance this could be a nice place.
Kommentar från Hotellmanagement
3 jan. 2024 av Oniel Rediresponse Specialist , Hotellmanagement
Hi Wendy,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Martinsburg. It's nice to read that you took liking to our property to the many eateries around the area. In regards to your suggestions, know that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management
av en verifierad resenär
Inskickad 21 dec. 2023 på Orbitz
av en verifierad resenär
Inskickad 24 nov. 2023 på Expedia
Everything and everyone was great...the bathroom needs a trash can that's my only complaint
Kommentar från Hotellmanagement
25 nov. 2023 av Sharma RediResponse Specialist, Hotellmanagement
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. I am happy to hear that everything and everyone were great. However, you indicated that there should be a trash can in the bathroom. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback and Red Roof hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 15 nov. 2023 på Orbitz
I've stayed at this hotel before. The staff is always friendly and helpful.
av en verifierad resenär
Inskickad 9 nov. 2023 på Expedia
Didn’t feel safe, guests hanging out in lobby and outside. Bed was old and saggy
Kommentar från Hotellmanagement
11 nov. 2023 av Gabrielle RediResponse Specialist, Hotellmanagement
Thank you for taking a moment to leave a review, Margaret. The staff and I at the Red Roof Inn Martinsburg appreciate your 3/5 score following your stay. However, you stated that the bed was saggy and you didn't feel safe at our hotel due to the guests hanging out in the lobby. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 4 nov. 2023 på Hotels
Cleanliness fair, customer service excellent, bldg a little run down , fair price
Kommentar från Hotellmanagement
7 nov. 2023 av Gabrielle RediResponse Specialist, Hotellmanagement
Dear Leah,Thank you for taking a moment to leave a review, Leah. The staff and I at the Red Roof Inn Martinsburg appreciate your 10/10 score following your stay. I am happy that our cleanliness, excellent customer service and the other listed highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 4 nov. 2023 på Hotels
Kommentar från Hotellmanagement
7 nov. 2023 av Gabrielle RediResponse Specialist, Hotellmanagement
Thank you for taking a moment to leave a review, Irvin. The staff and I at the Red Roof Inn Martinsburg appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 29 okt. 2023 på Hotels
That hotel was so nice that i will definitly be back.
Kommentar från Hotellmanagement
31 okt. 2023 av Kamaria Red Roof Management RediResponse Special, Hotellmanagement
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MARTINSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
av en verifierad resenär
Inskickad 28 okt. 2023 på Hotels
Clean and comfortable rooms at good value
Kommentar från Hotellmanagement
30 okt. 2023 av Gabrielle RediResponse Special, Hotellmanagement
Dear Leah, Everyone here at the Red Roof Inn Martinsburg was proud to see your 10/10 score. Your kind words regarding our cleanliness, comfortable room and good value are much appreciated. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.With thanks, Gabrielle Red Roof Management RediResponse Specialist
