Baseras på 948 verifierade recensioner
3,9 Städning
4,0 Service och personal
4,1 Rummets bekvämlighet
3,6 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Expensive but ok
Inskickad 21 feb. 2022 på HotelsGenerally speaking it was an ok stay. The room was clean and the staff was great. Not sure what price range this hotel offers since i have never booked it before the covid inflation but i do think it was over priced.
It's worth mentioning that my mattres was stained on the side with something i couldn't identify but I was able to ignore it since i had no contact with it.
The pool area was ok, it felt like it has been around for a while with little maintenance so it can be a bit visually unattractive but if you dont care for that then go ahead and jump in.
The breakfast could almost be considered a practocal joke, you get like a bagel and some cream cheese in a takeout box and that's it.
I cant say that the stay was bad but i cant say that it was great either. I dont think i'll be booking this hotel again due to it bei g overpriced in relation to what you get for the money.
Kommentar från Hotellmanagement
3 mars 2022 av Banana Bay Resort & Marina, Hotellmanagement
Thanks for the Review! We are working hard to create a memorable stay for each guest.
av en verifierad resenär
Honest Review: lower your expectations!
Inskickad 29 dec. 2023 på Hotels...and nothing has improved. In my last review the best thing about our visit was the outstanding hospitality by the front desk staff. This year, that award goes to the security guard and his dog. He was friendly, and knowledgeable about the area. This kindly gent is a true hotel ambassador for the hotel, we can't say that about the fronr desk staff. Now, on the rhe hotel!
Kommentar från Hotellmanagement
5 jan. 2024 av Chris Dorsey, Hotellmanagement
Dear Victoria,Thank you for taking the time to share your honest feedback about your recent stay at our hotel. We appreciate your comments and are pleased to hear that you found the security guard and his dog to be friendly and knowledgeable. Our team members aim to provide excellent service to all our guests.We also understand that you have some concerns about your stay, and we apologize if we didn't meet your expectations. We take guest feedback seriously and use it as an opportunity for improvement.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,
av en verifierad resenär
Inskickad 28 dec. 2023 på Hotels
Kommentar från Hotellmanagement
5 jan. 2024 av Chris Dorsey, Hotellmanagement
Thank you for your perfect rating! We're delighted to know that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share about your time with us, please feel free to do so. We appreciate your support and hope to welcome you back for another wonderful stay in the future!
av en verifierad resenär
Inskickad 24 dec. 2023 på Expedia
Everything was just perfect!!!
Kommentar från Hotellmanagement
26 dec. 2023 av Chris Dorsey, Hotellmanagement
Dear Sheila,Thank you for your glowing review! We're delighted to hear that everything was perfect during your stay. Your satisfaction is our top priority, and we're thrilled that we could provide you with an exceptional experience. We hope to have the pleasure of hosting you again in the future!Warm regards,
av en verifierad resenär
Inskickad 23 dec. 2023 på Expedia
Kommentar från Hotellmanagement
15 jan. 2024 av Chris Dorsey, Hotellmanagement
Dear Ronald,Thank you for taking the time to share your feedback with us. We appreciate your 4-star rating, and we're glad to hear that you had a positive experience during your stay at Banana Bay. We hope to have the pleasure of hosting you again in the future. If you have any questions or need assistance with anything, please don't hesitate to contact us.Best regards,
av en verifierad resenär
Inskickad 22 dec. 2023 på Expedia
Kommentar från Hotellmanagement
26 dec. 2023 av Chris Dorsey, Hotellmanagement
Dear Kristin,Thank you for taking the time to provide your feedback regarding your recent stay with us. We value your opinion, and we're glad you chose to stay at our hotel.While you've rated your stay as 3 out of 5, it seems you didn't leave specific comments about your experience. We would greatly appreciate it if you could share more details about your stay or any areas where we can improve. Your feedback helps us enhance our services for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm Regards,
av en verifierad resenär
Inskickad 18 dec. 2023 på Expedia
Kommentar från Hotellmanagement
8 jan. 2024 av Chris Dorsey, Hotellmanagement
Dear Paul,Thank you for taking the time to leave a review. We value your feedback and are sorry to hear that your experience was just average. If you have any specific comments or suggestions on how we can improve, please feel free to share them with us. We always strive to provide the best possible experience for our guests.We hope you'll consider staying with us again in the future, and we'll do our best to make your next visit a more enjoyable one.Warm regards,
av en verifierad resenär
Inskickad 18 dec. 2023 på Expedia
Kommentar från Hotellmanagement
26 dec. 2023 av Chris Dorsey, Hotellmanagement
Estimada Dayanis,¡Gracias por tu reseña positiva! Nos alegra saber que tu experiencia fue muy linda y agradable durante tu estadía. Nuestro objetivo es brindar a nuestros huéspedes una experiencia excepcional, y nos complace saber que lo logramos contigo. Esperamos verte de nuevo en el futuro para continuar ofreciéndote momentos agradables.Saludos cordiales,
av en verifierad resenär
Inskickad 17 dec. 2023 på Expedia
Todo muy lindo y agradable
Kommentar från Hotellmanagement
26 dec. 2023 av Chris Dorsey, Hotellmanagement
Estimada Dayanis,¡Gracias por tu reseña positiva! Nos alegra saber que tu experiencia fue muy linda y agradable durante tu estadía. Nuestro objetivo es brindar a nuestros huéspedes una experiencia excepcional, y nos complace saber que lo logramos contigo. Esperamos verte de nuevo en el futuro para continuar ofreciéndote momentos agradables.Saludos cordiales,
av en verifierad resenär
Inskickad 11 dec. 2023 på Expedia
Kommentar från Hotellmanagement
13 dec. 2023 av Chris Dorsey, Hotellmanagement
Dear Kleider,Thank you for the review and for choosing to stay with us. We hope you have a better experience the next time you choose to stay with us. Regards,