Baseras på 1 339 verifierade recensioner
4,4 Städning
4,5 Service och personal
4,4 Rummets bekvämlighet
4,1 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 14 nov. 2023 på Hotels
Kommentar från Hotellmanagement
15 nov. 2023 av DM, Hotellmanagement
Dear Guest,Greetings from Dusit Thani Manila!Thank you for taking the time to share your feedback regarding your most recent stay with us. Your feedback is extremely important to us in our journey to provide exceptional experience. We are grateful to know that we met your expectation. Rest assured that we will continue with our commitment to provide fine hospitality to our valued guests. We hope that you will continue to choose us as your second home.Graciously yours,Ryan SamontanesGuest Services Manager
av en verifierad resenär
Dusit är favoriten
Inskickad 19 maj 2022 på HotelsPerfekt plats att bo på, underbar (men dyr om den inte betalas genom bokningen) frukost. rent och fint.. lite liten pool bara.
Kommentar från Hotellmanagement
17 juni 2022 av Stanley Lo, General Manager, Hotellmanagement
Dear Mr. Lasse,
Thank you for choosing to stay at the Dusit Thani Manila and taking the time to post your review. It was our pleasure serving you and your feedback is highly appreciated. We look forward to welcoming you once more at Dusit Thani Manila.
Kob Khun Krub,
Stanley Lo, General Manager
av en verifierad resenär
Inskickad 27 apr. 2022 på Hotels
Kommentar från Hotellmanagement
29 apr. 2022 av Stanley Lo, General Manager, Hotellmanagement
Dear Mr. Rolf,
Thank you for the perfect rating. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon.
Kob Khun Krub,
Stanley Lo General Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Hotels
Kommentar från Hotellmanagement
24 jan. 2024 av Stanley Lo, General Manager, Hotellmanagement
Dear Guest,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
I ask the one who entertained us at the reception to have an upgrade because of the VIP option for free upgrade but i was told right away either to check in early which is like around 12 noon already than to offer the free upgrade option...the receptionist needed more training in handling guests about this...
Kommentar från Hotellmanagement
25 jan. 2024 av Stanley Lo, General Manager, Hotellmanagement
Dear AKEMI,Thank you for sharing your feedback about your recent experience at Dusit Thani Manila. We sincerely apologize for any inconvenience you experienced during the check-in process and appreciate your valuable input.We regret that your request for a free upgrade, as part of the VIP option, did not meet your expectations. Our team is committed to providing exceptional service, and it's disheartening to learn that the handling of your request fell short.Your feedback is taken seriously, and we will certainly review our procedures to ensure that our receptionists are better equipped to handle such requests with greater sensitivity and efficiency. Guest satisfaction is our top priority, and we apologize for any lapse in communication.If your travels bring you back to Makati, we would welcome the opportunity to make amends and provide you with the level of service that meets and exceeds your expectations. Please feel free to contact us directly so we can discuss and address any specific concerns you may have.Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Stanley LoGeneral Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
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Kommentar från Hotellmanagement
24 jan. 2024 av Stanley Lo, General Manager, Hotellmanagement
Dear Mr. Mat,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Orbitz
The lobby has a strong smell and the room small, I asked for a bigger room but they declined.
Kommentar från Hotellmanagement
24 jan. 2024 av Stanley Lo, General Manager, Hotellmanagement
Dear Ms. Maria,Thank you for taking the time to share your feedback regarding your recent stay at Dusit Thani Manila. We sincerely apologize for any inconvenience you experienced during your visit, and we appreciate your candor.We regret to learn that the lobby did not meet your expectations in terms of the smell. Your feedback is valuable, and we will investigate this matter to address any potential concerns and ensure a more pleasant experience for our guests.We also understand that you found the room size to be smaller than expected. We apologize for any discomfort this may have caused. While we strive to accommodate guest requests for room changes, it appears that we were unable to fulfill your request for a larger room during your stay. We apologize for any inconvenience this may have caused and appreciate your understanding.Guest satisfaction is our top priority, and we take your comments seriously. We would appreciate the opportunity to make amends and improve your perception of our hotel.Thank you for choosing Dusit Thani, and we hope to have the chance to welcome you back for a more positive experience in the future.Warm regards,Stanley LoGeneral Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Kommentar från Hotellmanagement
24 jan. 2024 av Stanley Lo, General Manager, Hotellmanagement
Dear Mr. Rene,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
The room was spacious and had what we needed. The decor and aesthetics were a bit plain and old, not what I was expecting of a suite.
The breakfast buffet was impressive in its breadth of choices & cuisines! I did have trouble during seating. I was given a window table that was being cleared, but when I got my food and came back, it had been given away to someone else. I was not happy about that unexpected switch.
Otherwise, service was great, especially at the Spa.
Kommentar från Hotellmanagement
23 jan. 2024 av Stanley Lo, General Manager, Hotellmanagement
Dear Ms. Jenny,Thank you for choosing Dusit Thani Manila for your recent stay, and for taking the time to share your valuable feedback. We appreciate your detailed comments and are glad to hear that you found the room spacious and well-equipped to meet your needs.We apologize for any disappointment you experienced with the decor and aesthetics of the suite not meeting your expectations. Your feedback is valuable, and we will certainly take it into consideration as we continuously strive to enhance the overall guest experience.We are pleased to know that you enjoyed the impressive breadth of choices and cuisines offered in our breakfast buffet. However, we sincerely apologize for the inconvenience you faced during seating. It is unfortunate that the unexpected switch with the window table occurred, and we understand the impact it had on your dining experience. Rest assured, we will address this with our team to ensure better coordination in the future.On a positive note, we are thrilled to hear that you had a great experience at our Spa and that the service exceeded your expectations. Your kind words are truly appreciated, and we will be sure to pass on your compliments to the Spa team.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future. If you decide to stay with us again, please let us know if there are specific preferences or arrangements we can make to ensure a seamless and enjoyable stay.Warm regards,Stanley LoGeneral Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
Great stay, will come again!
Kommentar från Hotellmanagement
23 jan. 2024 av Stanley Lo, General Manager, Hotellmanagement
Dear Ms. Elaine,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley LoGeneral Manager
