Baseras på 950 verifierade recensioner
4,1 Städning
4,0 Service och personal
4,2 Rummets bekvämlighet
4,1 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 8 mars 2023 på Expedia
Nice and spacious apartment. Pool, tabletennis and basketcourt was really appriciated.
Kommentar från Hotellmanagement
8 mars 2023 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
Thank you for your recent visit to Level Hotels and Furnished Suites and your wonderful review. We are very pleased to hear you were able to take advantage of all the wonderful amenities at Level. We hope to welcome you back to in the future
av en verifierad resenär
Bra downtown-hotellvsom vi gärna återkommer till
Inskickad 17 nov. 2022 på HotelsStor rymlig välutrustad lägenhet. Sköna sängar. Bra läge. Fantastisk utsikt. Bra och trevlig service. Mysigt poolområde.
Kommentar från Hotellmanagement
23 nov. 2022 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
av en verifierad resenär
Inskickad 15 aug. 2022 på Hotels
Kommentar från Hotellmanagement
20 aug. 2022 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back for an even better experience at Level in the near future. Thank you again!
av en verifierad resenär
Inskickad 5 aug. 2022 på Hotels
Kommentar från Hotellmanagement
7 aug. 2022 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!
av en verifierad resenär
Great hotel!
Inskickad 1 aug. 2022 på HotelsWe stayed 5 nights and had a great time at Level! Really helpful in the reception! The washing machine wasn’t functioning but we were well compensated for it. Amazing pool! If travelling to LA again I would definitely stay at Level.
Kommentar från Hotellmanagement
3 aug. 2022 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.
av en verifierad resenär
Recommend +++
Inskickad 25 juli 2022 på HotelsGreat places, nothing to complain have everything. Great poolarea, great gym, basketcourt. The only thing is the elevators are a mess (sometimes takes 15 min to get)
Kommentar från Hotellmanagement
26 juli 2022 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
We certainly aim deliver a luxury hotel experience while still having all the conveniences of home within each beautifully designed suite. We are very pleased you enjoyed your visit and all the amenities Level has to offer. We hope to welcome you back very soon. Thank you again!
av en verifierad resenär
Nöjd återkommande gäst
Inskickad 1 jan. 2022 på HotelsBra läge till allt, har bott här flera gånger och kommer återigen att bo här då det är så smidigt med kök och tvättmöjligheter i lägenheten.
Kommentar från Hotellmanagement
5 jan. 2022 av Level Management, Hotellmanagement
Dear Tobias,
Thank you for recent stay at Level! With all the conveniences of home combined with amenities and services of a luxury hotel, Level is certainly a unique and refreshing experience. Thank you for being our guest. We hope to welcome you back in the future.
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
Kommentar från Hotellmanagement
25 jan. 2024 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.
av en verifierad resenär
Inskickad 24 jan. 2024 på Hotels
Kommentar från Hotellmanagement
30 jan. 2024 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
e are thrilled to hear about your excellent experience with us and sincerely thank you for taking the time to share your feedback. Your great score is a testament to the dedication and hard work of our team, who strive to provide an exceptional stay for every guests. Your positive review is greatly appreciated and serves as a wonderful motivator for our team. We look forward to welcoming you back for another memorable stay in the future
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Beautiful suites close to the crypto Arena where I was attending, areas not too bad has lots of things around. Amenities were nice, didn’t really use them that much as the weather didn’t allow for the pool.
Kommentar från Hotellmanagement
25 jan. 2024 av Aaron Gonzales- Guest Services Manager , Hotellmanagement
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.
