Baseras på 983 verifierade recensioner
4,8 Städning
4,7 Service och personal
4,8 Rummets bekvämlighet
4,8 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Höstfint London
Inskickad 11 okt. 2022 på HotelsFantastiskt läge och härlig utsikt. Det tar lite för lång tid att bli serverad i restaurangen. Inredningen i både rummen och korridorerna börjar se lite slitna ut. Service charge för rummen borde ingå i rumspriset och inte komma på när man checkar ut.
Kommentar från Hotellmanagement
14 okt. 2022 av Kurt Macher, Hotellmanagement
Dear Peter, Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London.I am delighted to read that you had a wonderful experience in our company.Please do rest assured that i personally shared your feedback to our heads of departments for further internal discussionsThank you for your time and we are looking forward to your next visit in the clouds!Best regards,Kurt MacherGeneral Manager
av en verifierad resenär
Inskickad 6 juli 2022 på Hotels
Kommentar från Hotellmanagement
19 juli 2022 av Kurt Macher, Hotellmanagement
Dear Madeleine,
Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London.
I am delighted to read that you had a wonderful experience in our company.
Thank you for your time and we are looking forward to your next visit in the clouds!
Best regards,
Kurt Macher
General Manager
av en verifierad resenär
Inskickad 5 nov. 2021 på Hotels
Kommentar från Hotellmanagement
10 nov. 2021 av Kurt Macher, Hotellmanagement
Dear Rami,
Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London.
I am delighted to read that you had a wonderful experience in our company.
We are looking forward to your next visit in the clouds!
Kind regards,
Carlos Americo Leal
Guest Engagement Manager
av en verifierad resenär
Inskickad 12 feb. 2020 på Hotels
Kommentar från Hotellmanagement
20 feb. 2020 av Kurt Macher General Manager, Hotellmanagement
Dear Göran,
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
Kind regards,
av en verifierad resenär
Inskickad 16 jan. 2020 på Expedia
Otroligt bra läge, både tåg och tunnelbana under själva hotellet vilket gör det supersmidigt att ta dig hit från Gatwick exempelvis. Fantastiskt trevlig och hjälpsam personal, utmärkt frukostbuffé med många olika val. Har inga klagomål alls, bara utsikten från rummet, restaurangen och baren var värd att bo här för. Promenadavstånd till Tower bridge!
Kommentar från Hotellmanagement
16 jan. 2020 av Kurt Macher, General Manager, Hotellmanagement
Thank you so much for your feedback after your stay with us, we sincerely appreciate it. We are delighted to read you enjoyed the stunning views from your room. We hope to welcome you back soon.
Kind regards,
av en verifierad resenär
Inskickad 27 maj 2019 på Hotels
Kommentar från Hotellmanagement
28 maj 2019 av Alex Willats, General Manager, Hotellmanagement
Dear Madeleine,
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
Kind regards,
av en verifierad resenär
Inskickad 25 dec. 2018 på Hotels
Kommentar från Hotellmanagement
28 dec. 2018 av Paul Brackley, General Manager, Hotellmanagement
Dear Carl,
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
Kind regards,
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
Kommentar från Hotellmanagement
22 jan. 2024 av Kurt Macher, Hotellmanagement
Dear Ai, Thank you for choosing Shangri-La The Shard, London for your recent stay. We sincerely appreciate your decision to be our guest, and it was a pleasure serving you.I wanted to personally express our gratitude for your positive feedback. Your glowing review about your stay being "incredible" is truly heartening for all of us here at Shangri-La. We are delighted to have met and exceeded your expectations, and your satisfaction is our ultimate reward.Once again, thank you for choosing Shangri-La The Shard, London. It was an honor to have you with us, and we look forward to the pleasure of welcoming you back for another exceptional stay.Best regards,Kurt MacherGeneral Manager
av en verifierad resenär
Inskickad 8 jan. 2024 på Hotels
Incredible stay went over and beyond
Kommentar från Hotellmanagement
22 jan. 2024 av Kurt Macher, Hotellmanagement
Dear Harmeet, We are absolutely thrilled to receive your fantastic review, and we wanted to extend our heartfelt thanks for taking the time to share your experience at Shangri-La The Shard, London.It warms our hearts to learn that your stay exceeded your expectations, and we are delighted to have had the opportunity to go above and beyond to make your time with us truly incredible. Your positive feedback is the greatest reward for our dedicated team, and we are genuinely grateful for your kind words.Once again, thank you for choosing Shangri-La The Shard, London. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Best regards,Kurt MacherGeneral Manager
av en verifierad resenär
Inskickad 7 jan. 2024 på Hotels
Kommentar från Hotellmanagement
8 jan. 2024 av Kurt Macher, Hotellmanagement
Dear Charlotte, We would like to express our sincere gratitude for your perfect score of 10/10. Your feedback is truly appreciated.It's wonderful to know that your experience with us was flawless. We aim to provide the highest level of service, and your perfect score is a testament to our team's commitment to excellence.Thank you for choosing us, and we look forward to the pleasure of hosting you again. If there's anything specific you loved about your stay or any preferences you have for future visits, please feel free to share.Once again, thank you for your positive feedback, and we appreciate your trust in our hospitality.Best regards,Kurt MacherGeneral Manager
