Baseras på 943 verifierade recensioner

3,8 av 5
100% rekommenderar det här hotellet
4,2 Städning
4,1 Service och personal
3,7 Rummets bekvämlighet
3,9 Hotellets skick
Verifierade recensioner från MrJet
4 av 5
av en verifierad resenär

Easy Hotel

Inskickad 25 feb. 2019 på Hotels
Enkelt men bra och fräscht! Toppläge!
Kommentar från Hotellmanagement
27 feb. 2019 av easyHotel Leeds, Hotellmanagement
Enkelt men bra och friskt! Topp plats! Kära Malin, Tack för att du har tagit tid för att lämna oss en recension, vi uppskattar verkligen feedbacken! Vänliga Hälsningar, Jess easyHotel Leeds
5 av 5
av en verifierad resenär

Inskickad 25 jan. 2024 på Hotels
Kommentar från Hotellmanagement
27 jan. 2024 av Mp, Hotellmanagement
Dear John , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP
2 av 5
av en verifierad resenär

Inskickad 22 jan. 2024 på Expedia
Dead pigeon outside the window, room 225, AC so dirty that dirt was coming out into the shower
Kommentar från Hotellmanagement
23 jan. 2024 av MP, Hotellmanagement
Dear Oskar, I’m sorry to hear that you had a negative experience during your stay. We take all feedback seriously and will work to address the issues you’ve raised. We apologize for the inconvenience caused by the dead pigeon outside your window and the dirty AC. We will ensure that our housekeeping team is notified and takes appropriate action to prevent such incidents from happening in the future. Thank you for bringing this to our attention. If you have any further concerns, please do not hesitate to reach out to us. We hope to have the opportunity to serve you better in the future.RegardsEasy Hotel LeedsCustomer Relation MP
1 av 5
av en verifierad resenär

Inskickad 21 jan. 2024 på Hotels
Kommentar från Hotellmanagement
23 jan. 2024 av MP, Hotellmanagement
Dear Norman, Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from youRegardsEasy Hotel LeedsCustomer Relation MP
5 av 5
av en verifierad resenär

Inskickad 21 jan. 2024 på Hotels
Kommentar från Hotellmanagement
22 jan. 2024 av MP, Hotellmanagement
Dear Kiera,Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer RelationMP
3 av 5
av en verifierad resenär

Turn the heating up and clean more thoroughly

Inskickad 20 jan. 2024 på Hotels
Could do with a deeper clean, edges to shower door, around toilet and room edges are dirty. Basic checks would see the sink plunger doesn't stay in and the aerator from tap is missing and no bag in the bin. Not happy that heating cannot be turned up higher than 23 Average basic room, but for the price in a city centre it was ok
Kommentar från Hotellmanagement
22 jan. 2024 av MP, Hotellmanagement
Dear Stephen, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the cleanliness issues you experienced during your stay. We will make sure to address these concerns with our housekeeping team to ensure that our guests receive the highest level of service and comfort.Regarding the sink plunger and aerator from tap, we appreciate you bringing this to our attention. We will make sure to have our maintenance team look into this issue and resolve it as soon as possible.We are sorry to hear that you were not satisfied with the heating in your room. Our heating system is set to maintain a comfortable temperature throughout the hotel, but we understand that some guests may prefer a warmer room. We will take your feedback into consideration as we continue to improve our services.We are glad to hear that you found our hotel to be a good value for the price. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you again for your feedback and for choosing to stay with us.RegardsEasy Hotel LeedsCustomer Relation MP
5 av 5
av en verifierad resenär

Inskickad 20 jan. 2024 på Expedia
Great location simple clean and functional good price
Kommentar från Hotellmanagement
22 jan. 2024 av MP, Hotellmanagement
Dear Guest , Thank you for your kind words! We’re glad you enjoyed your stay with us..We look forward to welcoming you back.”RegardsEasy HotelLeedsCustomer RelationMP
3 av 5
av en verifierad resenär

Inskickad 18 jan. 2024 på Expedia
no kettle, complimentary hair dryer, chairs and table.
Kommentar från Hotellmanagement
19 jan. 2024 av MP, Hotellmanagement
Dear Guest , Thank you for choosing to stay with us and for taking your time to leave us a review.In line with our value proposition, we focus all our efforts in providing a comfortable stay to all our guests.Although we do not provide coffee and tea facilities in our rooms, you can find a hot drinks machine and our vending machines providing soft drinks and snacks at reception. we do hold a small selection of additional items to use free of charge, such as hairdryers, irons/ironing boards, charger, additional towel, all of which can be requested from our front deskdirectly. We hope to see you again soon in any one of our locations across EuropeRegardsEasy Hotel LeedsCustomer Relation MP
1 av 5
av en verifierad resenär

Inskickad 15 jan. 2024 på Hotels
Kommentar från Hotellmanagement
19 jan. 2024 av MP, Hotellmanagement
Dear Guest Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.RegardsEasy Hotel LeedsCustomer Relation MP
5 av 5
av en verifierad resenär

Inskickad 14 jan. 2024 på Expedia
Kommentar från Hotellmanagement
19 jan. 2024 av MP, Hotellmanagement
Dear Pauline , Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation MP
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