Baseras på 861 verifierade recensioner
4,4 Städning
4,5 Service och personal
4,4 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Bra familjehotell i Henderson nära Las Vegas.
Inskickad 17 juli 2022 på HotelsBra prisvärt hotell. Bra frukost.
Kommentar från Hotellmanagement
18 juli 2022 av Ashley Watson , Hotellmanagement
Thank you for the review! We hope you come and see us again.
av en verifierad resenär
Great Hotel!
Inskickad 5 jan. 2024 på HotelsA very quiet and comfortable hotel. Very clean and has a great breakfast
Kommentar från Hotellmanagement
13 jan. 2024 av Ashley W., Hotellmanagement
I'm glad to hear that you had a positive experience at the hotel! A quiet and comfortable environment, along with cleanliness and a great breakfast, are important aspects of a pleasant stay. If you have any specific questions or if there's anything else you'd like to know or discuss about the hotel, feel free to let me know!
av en verifierad resenär
Inskickad 1 jan. 2024 på Hotels
Kommentar från Hotellmanagement
6 jan. 2024 av Ashley W., Hotellmanagement
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.
av en verifierad resenär
Inskickad 28 dec. 2023 på Hotels
Kommentar från Hotellmanagement
6 jan. 2024 av Ashley W., Hotellmanagement
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.
av en verifierad resenär
Not as good as usual
Inskickad 20 dec. 2023 på HotelsThe room was in poor repair. Shower did not work right, bathroom door did not latch, peeling wallpaper, chipped/flaking drywall, and the paint work looked like it was done by a toddler.
Kommentar från Hotellmanagement
21 dec. 2023 av Ashley W., Hotellmanagement
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, and we appreciate your honesty in highlighting these concerns.It's disheartening to learn about the maintenance issues you faced, including the shower, bathroom door, peeling wallpaper, and paintwork. Please rest assured that we take your feedback seriously, and we are actively working to address and rectify these issues to ensure a more comfortable experience for our guests.Your comments will be shared with our maintenance team, and we will take immediate steps to remedy the issues you mentioned. We understand the importance of providing a well-maintained and comfortable environment for our guests, and we are committed to making the necessary improvements.We would love the opportunity to make it up to you. If you consider staying with us again, please reach out to our front desk, and we will do our utmost to ensure your next visit exceeds your expectations.Thank you again for bringing these matters to our attention, and we appreciate your understanding.
av en verifierad resenär
Terrible value for the dollar.
Inskickad 4 dec. 2023 på Hotels300$ a night for dirty sheets, plugged sink, tub spout coming off the wall, outlets didn’t work, broken soap dispenser and soap so old the were crusted over. I’ve been to better 60$ a night hotels.
Kommentar från Hotellmanagement
6 dec. 2023 av Ashley W., Hotellmanagement
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced during your visit. Your satisfaction is our top priority, and we are truly sorry that we fell short of your expectations.We take your concerns seriously, and our team is committed to addressing each issue to ensure a more pleasant experience for future guests. Rest assured, we are actively working on resolving the issues you mentioned, including addressing the cleanliness of the sheets, plumbing problems, electrical outlets, and the condition of the amenities.We understand how important a comfortable and clean environment is for our guests, and we are genuinely sorry for any frustration or disappointment this may have caused. Your feedback is invaluable, and it will be shared with our staff to make necessary improvements.If there's anything specific you would like to discuss further or if there's a way we can make amends, please feel free to contact our customer service team directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention, and we hope to welcome you back for a much-improved experience.
av en verifierad resenär
Inskickad 2 dec. 2023 på Hotels
Kommentar från Hotellmanagement
6 dec. 2023 av Ashley W., Hotellmanagement
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.
av en verifierad resenär
Very disappointed
Inskickad 16 nov. 2023 på HotelsWe scheduled a room with 2 queen beds and upon arrival all they had was a king bed with a pull out bed. The couch bed had a terrible mattress and the frame was broken it was half moon shaped and unusable. The hotel said that they couldn't do anything about it because we booked it through a third party and the mix up was the fault of hotels.com. the price of the room was outrageous but we needed a place to stay. Not at all happy with the hotel or hotels.com. I don't usually rate or comment on stuff but this was ridiculous.
Kommentar från Hotellmanagement
17 nov. 2023 av Ashley W, Hotellmanagement
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent stay. It is disheartening to hear about the mix-up with your room reservation and the subsequent issues with the bed.We understand how crucial a comfortable and correctly booked room is to your overall experience. We regret any inconvenience caused by the mix-up with the bed type and the condition of the pull-out bed. Rest assured, we take your concerns seriously, and we will investigate this matter thoroughly to prevent such issues from recurring in the future.Regarding your concerns about booking through a third party, we understand the frustration this may have caused. While we do work closely with our booking partners, we will use your feedback to revisit our procedures and ensure that such situations are handled more effectively in the future.We genuinely appreciate your patience and understanding during this unfortunate situation. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests.If there is anything more you would like to share or discuss, please feel free to contact us directly. We hope to have the opportunity to regain your trust in the future.
av en verifierad resenär
Inskickad 10 nov. 2023 på Expedia
Kommentar från Hotellmanagement
6 dec. 2023 av Ashley W., Hotellmanagement
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.
av en verifierad resenär
Inskickad 5 nov. 2023 på Hotels
Moldy bathroom
Kommentar från Hotellmanagement
8 nov. 2023 av Ashley W., Hotellmanagement
I'm truly sorry to hear about the issue you encountered with a moldy bathroom during your stay. This is not the experience we aim to provide for our guests, and I want to sincerely apologize for the inconvenience you faced.Mold can be a serious issue, both for the comfort of our guests and their health. We take this feedback seriously and will address this matter urgently with our housekeeping and maintenance teams to ensure that the problem is rectified promptly.Your satisfaction is of the utmost importance to us, and we would like the opportunity to make it right. If you could provide more details about your stay or reach out to our customer service, we will do everything we can to address this issue and ensure it doesn't happen again in the future.Thank you for bringing this to our attention, and once again, I apologize for any inconvenience you experienced.
