Baseras på 1 479 verifierade recensioner
4,7 Städning
4,4 Service och personal
4,7 Rummets bekvämlighet
4,6 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 5 jan. 2022 på Hotels
Kommentar från Hotellmanagement
5 jan. 2022 av Gladys, Hotellmanagement
Good morning, thank you for your recent stay at Oceans Edge Resort and Marina. We appreciate your positive feedback. Hope to see you again on our next visit to Key West.
av en verifierad resenär
Inskickad 30 dec. 2023 på Expedia
Kommentar från Hotellmanagement
19 jan. 2024 av General Manager, Hotellmanagement
Dear Raghu R, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Oceans Edge Key West Hotel & Marina.Sincerely, Kevin CrokeGeneral Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Orbitz
Kommentar från Hotellmanagement
19 jan. 2024 av General Manager, Hotellmanagement
Dear Lynnette, Thank you for choosing Oceans Edge Key West Hotel & Marina. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely, Kevin CrokeGeneral Manager
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
Only provided 2 washcloths for 3 guests.
Failed to replenish toilet paper.
Wouldn’t allow 2 extra hours for a late checkout at 1 instead of 11.
Heard restaurant employee call a disgruntled guest a profane word for rearend.
Now for the good. Clean. Nice spot and amenities, activities. Vast majority of staff were polite and courteous.
Kommentar från Hotellmanagement
31 jan. 2024 av General Manager, Hotellmanagement
Dear Dustin, We appreciate your valuable feedback. We're pleased to hear you found our property clean with great amenities and activities. Your observations about our staff's politeness are heartening. We apologize for any inconvenience regarding the washcloths, toilet paper, and late checkout. We'll use your comments to improve our services further. Thank you for choosing us, and we hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Kevin CrokeGeneral Manager
av en verifierad resenär
Inskickad 28 dec. 2023 på Expedia
Kommentar från Hotellmanagement
18 jan. 2024 av General Manager, Hotellmanagement
Dear Alona, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Oceans Edge Key West Hotel & Marina soon!Sincerely, Kevin CrokeGeneral Manager
av en verifierad resenär
Inskickad 28 dec. 2023 på Expedia
Kommentar från Hotellmanagement
17 jan. 2024 av General Manager, Hotellmanagement
Dear Lucas, We appreciate you taking the time to leave your kind rating for Oceans Edge Key West Hotel & Marina. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely, Kevin CrokeGeneral Manager
av en verifierad resenär från Wellsboro
Inskickad 27 dec. 2023 på Expedia
Kommentar från Hotellmanagement
17 jan. 2024 av General Manager, Hotellmanagement
Dear Jeff, It is lovely to know you enjoyed everything about your time at Oceans Edge Key West Hotel & Marina and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely, Kevin CrokeGeneral Manager
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
It was a quiet retreat with great food, drinks and shuttle service.
Kommentar från Hotellmanagement
28 dec. 2023 av General Manager, Hotellmanagement
Dear bernette, Thank you for taking the time to share this lovely review. It sounds like you enjoyed everything that makes a stay with us so memorable with our spacious accommodation, an assortment of amenities, and quiet location with easy access to downtown. We focus on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for the generous compliments and for choosing Oceans Edge Key West Hotel & Marina; we hope your next visit comes soon!Sincerely,Kevin CrokeGeneral Manager
av en verifierad resenär
Inskickad 25 dec. 2023 på Expedia
The property was beautiful and the staff couldn’t have been more friendly
Kommentar från Hotellmanagement
31 dec. 2023 av General Manager, Hotellmanagement
Dear Michele A, Thank you for reaching out and sharing your remarks. Your recommendation truly means a lot to us. It is always very encouraging to see such positive scores concerning your recent experience here at Oceans Edge Key West Hotel & Marina, particularly when it comes from those who matter most- you! Again, thank you for letting us know how much you enjoyed our beautiful property and friendly staff. We will enjoy sharing your compliments to recognize them for a job well done. We hope to welcome you back soon.Sincerely,Kevin CrokeGeneral Manager
av en verifierad resenär
部屋が広くて快適
Inskickad 25 dec. 2023 på Hotels部屋が広くて快適
Kommentar från Hotellmanagement
26 dec. 2023 av General Manager, Hotellmanagement
Dear Guest, On behalf of our team at Oceans Edge Key West Hotel & Marina, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope we will continue to be your hotel of choice whenever your travels bring you to our area.Sincerely,Kevin CrokeGeneral Manager