Baseras på 48 verifierade recensioner
4,4 Städning
4,4 Service och personal
4,4 Rummets bekvämlighet
4,3 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
Newly renovated, convenient location
Kommentar från Hotellmanagement
30 dec. 2023 av Customer Service, Hotellmanagement
Lin, it's splendid to learn that you appreciated the recent updates at Romer Waikiki at The Ambassador. We are proud of our prime location and it's great to hear you found it convenient. We hope to welcome you again on future visits to Waikiki.
av en verifierad resenär
Inskickad 29 dec. 2023 på Expedia
Kommentar från Hotellmanagement
31 dec. 2023 av Customer Service, Hotellmanagement
Mitsuharu, thank you for leaving a rating after your stay at Romer Waikiki at The Ambassador. Your feedback is much appreciated. We hope to have the opportunity to impress you even more during your next visit. Safe travels until then.
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
Property was very lovely. Halls were a little less desirable for such a pretty place. Front desk help and concierge wer amazing. We booked for 2 adults and 1 child in a kingvroom, so I wish they would've asked us to or caught that. Our 11 year old had to sleep on the floor. There wasn't any toilet paper in the bathroom, or towels and there was a hair on the toilet. We just asked for what we needed and wiped the toilet down. They brought us what we needed and gave me complimentary advil for my pounding headache after traveling for 20 hours. Also there vare NO shuttle services. This property is 8 miles from the airport but with traffic is a 20 minute ride. Our taxi for one day to the hotel was $70. And the airline put our luggage on the later flight than us so my husband had to pay an uber to go back to the airport and then back to the hotel which was another $80 total. We only stayed one night because we just had to fly to Honolulu before going into our final destination in Hawaii. So for our 20 hr stay in Honolulu we spent $600. I think it would be a great service to have an airport shuttle! Overall the property was fine. Its loud outside and our only "complaint" was our AC didn't work on the day we were checking out. We probably wouldn't stay here again since other chain hotels are probably comparable and cheaper.
Kommentar från Hotellmanagement
28 dec. 2023 av Customer Service, Hotellmanagement
Harold, your feedback is appreciated. It's fantastic to hear that you found the Romer Waikiki at The Ambassador charming and that our team at the front desk and concierge were exceptional. However, we acknowledge your concerns regarding room arrangements, housekeeping services, and transportation. We always aim to ensure our guests enjoy the best comfort and convenience, and your points will help us continue to improve our services. The lack of functioning AC on your departure day was also unfortunate and we regret this inconvenience. We would love the opportunity to provide you with a better experience in the future.
av en verifierad resenär
Inskickad 27 dec. 2023 på Expedia
Great place to stay. Staff is very responsive and friendly!
Kommentar från Hotellmanagement
27 dec. 2023 av Customer Service, Hotellmanagement
Muhanad, thank you for your kind words about Romer Waikiki at The Ambassador. We're elated to hear that you found our team members very responsive and approachable. Our team always strive to offer an unbeatable experience, and your feedback suggests they're doing just that. We can't wait to welcome you back on your next visit!
av en verifierad resenär
Inskickad 25 dec. 2023 på Hotels
Kommentar från Hotellmanagement
26 dec. 2023 av Customer Service, Hotellmanagement
Thanks for the perfect rating, Tammy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Romer Waikiki at The Ambassador.Have a wonderful day!
av en verifierad resenär
Inskickad 24 dec. 2023 på Expedia
Kommentar från Hotellmanagement
25 dec. 2023 av Customer Service, Hotellmanagement
We appreciate the feedback, Mikiya.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
av en verifierad resenär från Nunawading
Inskickad 23 dec. 2023 på Expedia
Comfortable hotel, great check in experience. Staff were friendly and helpful. Good location.
Kommentar från Hotellmanagement
31 jan. 2024 av Customer Service, Hotellmanagement
Kamalini, we're delighted to hear you found the Romer Waikiki at The Ambassador to be comfortable and you had a wonderful check-in experience. Our team members always strive to provide top-notch service. We're also glad you enjoyed our prime location. We look forward to welcoming you back in the future.
av en verifierad resenär
Inskickad 22 dec. 2023 på Hotels
Kommentar från Hotellmanagement
23 dec. 2023 av Customer Service, Hotellmanagement
Kevin, we're thrilled to see that you had a 10-star experience at Romer Waikiki at The Ambassador. We hope to have the pleasure of serving you again in the future!
av en verifierad resenär
Inskickad 18 dec. 2023 på Hotels
Everything went great! They were friendly and responsive. Room was small but clean and comfortable. The areas to chill were cool. Pool area was nice. Exercise room could use more equipment. No way to do any pull down exercises.
For the price I was very happy. I would stay there again.
Kommentar från Hotellmanagement
19 dec. 2023 av Customer Service, Hotellmanagement
David, it's lovely to hear that your stay at Romer Waikiki at The Ambassador met your expectations. We're thrilled that you found our room clean and comfortable, and that our lounge areas were enjoyable. Your feedback on the exercise facilities is duly noted. Our colleagues continually aim to provide the best possible service, so it's brilliant you found them friendly and responsive. We're ecstatic to know we provided good value for your stay, and eagerly anticipate your return in the future.
av en verifierad resenär
Comfortable stay and great value for money
Inskickad 18 dec. 2023 på HotelsWe had a great stay at Romer. It's good value for money. The hotel is in great condition, recently renovated. Room was spacious, bed comfortable, good AC, big bathroom and nice views from the balcony. The pool area is nice and staff extremely friendly. The location might not be the best, but in the end of the day everything is within walking distance on Waikiki so we didn't mind the walk to the beach and restaurants. Can definitelt recommend and looking forward to coming back!
Kommentar från Hotellmanagement
18 dec. 2023 av Customer Service, Hotellmanagement
Miikka, it's pleasing to read that Romer Waikiki at The Ambassador offered good value for you. We are delighted that you found our recently revitalized rooms comfortable and spacious with agreeable amenities. Our team members strive to provide warm hospitality, and we're glad that made your experience enjoyable. Your recommendation means a lot to us, and we can't wait to welcome you back for another memorable stay!