Baseras på 434 verifierade recensioner
3,9 Städning
4,4 Service och personal
3,9 Rummets bekvämlighet
3,4 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Överraskande!
Inskickad 11 dec. 2023 på HotelsStor positiv överraskning
av en verifierad resenär
Inskickad 20 jan. 2024 på Expedia
Baufällig - State of disrepair - We checked out immediately after seeing the room.
av en verifierad resenär
WILD GINGER - HILO, HI *TERRIBLE*
Inskickad 17 jan. 2024 på HotelsRequested a refund due to not receiving my after-hours check-in, therefore unable to stay the night. Still waiting for a response from rhe owner and waiting for my refund. Get this, the staff says you (the guest) have to contact the owner to request a refund. Never received a call back in response to any of my phone calls. I didn't have any expectations as far as the facility is concerned, but I did expect to at least have been given the necessary info to access the room. I even spoke with the manager or receptionist to inform her that I would be arriving late. I'm sure others have had a decent experience, but I sure didn't. If the owner is reading this, respond to my numerous emails and give me my refund. Hotel.com should remove listings for establishments that are sub-par. I'm very frustrated with businesses that are not trustworthy and non-responsive.
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
The room lacks basic items as a hotel and it is not clearly listed on the website. The place is more of a cabin stay not a hotel. It would have been nice if it was listed as a cabin and I knew ahead of time what I was paying for.
Kommentar från Hotellmanagement
16 jan. 2024 av Wild Ginger Ohana, Hotellmanagement
Aloha, thank you for your review. We’re happy to provide any items to make your stay more comfortable. You simply need to ask. Please feel free to write us and let us know what recommendations in regards to items you would like in our rooms. Happy travels and we appreciate you.
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
av en verifierad resenär
Inskickad 13 jan. 2024 på Expedia
This property is dilapidated and should be torn down. The floors are slanted, windows rotten, holes in walls, black mold all over. No face lift will help this property.
Kommentar från Hotellmanagement
13 jan. 2024 av Wild Ginger Ohana, Hotellmanagement
Aloha Michael, building is historic and being preserved. Brand new foundation. Please write the hotel and where exactly you found mold because we’re not familiar with any . And if some, does exist we’d like to address immediately. Mahalo
av en verifierad resenär
Inskickad 13 jan. 2024 på Expedia
Kommentar från Hotellmanagement
16 jan. 2024 av Wild Ginger Ohana, Hotellmanagement
Mahalo Deborah! We are thankful for you! Mahalo for visiting our hotel and island. We hope to see you again soon.
av en verifierad resenär
Avoid this.. even if it is FREE
Inskickad 9 jan. 2024 på HotelsThe property should be demolished, not in livable condition.
Kommentar från Hotellmanagement
10 jan. 2024 av Wild Ginger Ohana, Hotellmanagement
Aloha, we’re sorry you feel this way but our property is historic and we love it the way it is. We’ll continue to be preserve it the way it is for all our awesome travelers. We honor our history on this island. Perhaps pay the higher hotel costs and stay at the Hilton next time. Mahalo for your review and happy travels.
av en verifierad resenär
Inskickad 9 jan. 2024 på Expedia
Cet hôtel a besoin d'être rénové au plus vite. Je ne recommande pas cet hôtel.
av en verifierad resenär
Inskickad 8 jan. 2024 på Expedia
This property is as advertised. It is not a luxury hotel- it is old, noisy and does have character. The staff were good as was the location for exploring downtown. Do not bank on the breakfast- yesterday there was only fruit and today there was no coffee. As well, it didn’t bother us, but there are no tv’s in the rooms. Hot water takes a long time to make it to the room. There is a lot of potential for this place.
