Baseras på 974 verifierade recensioner
4,2 Städning
4,3 Service och personal
4,1 Rummets bekvämlighet
3,9 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 25 jan. 2024 på Expedia
Kommentar från Hotellmanagement
4 feb. 2024 av Seybon Rodrigues, Hotellmanagement
Thank you for choosing Sea World Resort for your recent stay. We are sorry to hear about the experienced during your stay was not up to Standard.If you could provide us some information about the issues you faced during your stay which will help us implement necessary improvements required.Besides this I hope you enjoyed your time here at SeaWorld Resort and we look forward to seeing you again soon!
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
Apart from the parking, where we could not find coming back at night. everything was great.
Kommentar från Hotellmanagement
24 jan. 2024 av Seybon Rodrigues, Hotellmanagement
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.
av en verifierad resenär
Inskickad 21 jan. 2024 på Wotif
It is a beautiful hotel but the rooms need a up grade with the paint peeling in the corners and a little bit to much mold in the bathrooms.
The toilet wasnt flushed and there were open shampoo and body wash open on the counter
Kommentar från Hotellmanagement
24 jan. 2024 av Seybon Rodrigues, Hotellmanagement
Thank you for taking the time to give us feedback regarding your stay. My apologies that your room wasn't at the resort’s standard. The Housekeeping team are looking into why this was the case and will implement the necessary improvements required. Apart from this I hope you enjoyed your stay here at Sea World Resort and we look forward to welcoming you again soon!
av en verifierad resenär
Inskickad 20 jan. 2024 på Wotif
Kommentar från Hotellmanagement
24 jan. 2024 av Seybon Rodrigues, Hotellmanagement
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
I've been so keen to try Sea world resort for a while! It's great for children with water play areas, and has a number of dining options available. The staff was also wonderful.
The biggest downside was the cleanliness of the room: there was quite a bit of dust throughout the room, and a few dead bugs near the window
Kommentar från Hotellmanagement
24 jan. 2024 av Seybon Rodrigues, Hotellmanagement
Thank you for taking the time to give us feedback regarding your stay. My apologies that your room wasn't at the resort’s standard. The Housekeeping team are looking into why this was the case and will implement the necessary improvements required. Apart from this I hope you enjoyed your stay here at Sea World Resort and we look forward to welcoming you again soon!
av en verifierad resenär
Inskickad 10 jan. 2024 på Expedia
this is probably one the most ideal destinations to go to for children. absolute cracker! however the facilities, such as the kids water play area needs a bit of an update and revamp. the exterior to the accomodations also needs a revamp.
Kommentar från Hotellmanagement
11 jan. 2024 av Duty Manager, Hotellmanagement
Hi Atnarain,Thank you for such a wonderful review! We are so pleased to hear that you had such a fantastic stay with us and enjoyed all of our resort facilities and activities. I will ensure your feedback is passed along to our team for further review in regards to the presentation and maintenance of some of our public areas and pool area for further review. We can't wait to welcome you back again very soon! :)Kind Regards,Ashleigh - Sea World Resort
av en verifierad resenär
Disgusting and unhelpful agents
Inskickad 7 jan. 2024 på HotelsKommentar från Hotellmanagement
13 jan. 2024 av Duty Manager, Hotellmanagement
Hi Percy,I'm very sorry to hear that you had an unpleasant booking experience. If there is anything specific you wish to share with us, please don't hesitate to contact us directly so we can further address your concerns. Kind Regards,Ashleigh - Sea World Resort
av en verifierad resenär
Inskickad 6 jan. 2024 på Expedia
Kommentar från Hotellmanagement
14 jan. 2024 av Seybon Rodrigues, Hotellmanagement
Experiences like yours fuel our passion for service. Your kind rating has been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.
av en verifierad resenär
Inskickad 5 jan. 2024 på Expedia
Location and Access to Seaworld is excellent, staff were friendly.
The resort is great but the facilities and rooms could do with a refresh, feels a bit dated now. Parking is terrible, if you don't get back in the early afternoon, there is hardly any car parks. Makes going out for night time activities difficult.
Kommentar från Hotellmanagement
13 jan. 2024 av Duty Manager, Hotellmanagement
Hi Wilson,Thank you for your honest review regarding your stay with us here at Sea World Resort! I am pleased to hear that you were looked after by our staff and enjoyed the access to Sea World Theme Park through the resort. I'm sorry to hear that you found parking difficult during your stay and we are currently working on ways to improve our carparking and guest experience, so I will ensure your feedback is passed along to our team for further review. Nevertheless, we can't wait to welcome you all back again in the near future for another wonderful family holiday :) Kind Regards,Ashleigh
av en verifierad resenär
Inskickad 5 jan. 2024 på Hotels
Kommentar från Hotellmanagement
14 jan. 2024 av Seybon Rodrigues, Hotellmanagement
Experiences like yours fuel our passion for service. Your kind rating has been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.
