Baseras på 268 verifierade recensioner
3,8 Städning
4,0 Service och personal
3,5 Rummets bekvämlighet
3,6 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 7 jan. 2024 på Wotif
av en verifierad resenär
Inskickad 6 jan. 2024 på Wotif
av en verifierad resenär
Inskickad 5 jan. 2024 på Wotif
Kommentar från Hotellmanagement
11 jan. 2024 av Cedar Creek Lodges - Management, Hotellmanagement
Thank you for your review Rebecca :)
av en verifierad resenär
Inskickad 4 jan. 2024 på Wotif
Due to horrible weather and no access to property- your site giving to book this Cedar Lodge ???
There was access to property, no lights, Police closed all roads due to flooding and we stuck in middle without any Hotel booking , called to Cedar Lodge 10 times , no pick , left 5 messages , not single reply, we stuck with family in Jungle on Mountain road , its shame , asked them Refund , asap , still waiting, I am waiting your reply also .
Thanks , Sandeep
Kommentar från Hotellmanagement
11 jan. 2024 av Cedar Creek Lodges - Management, Hotellmanagement
Firstly Sandeep, we were hit with a tornado on Christmas Day followed by a severe weather system on New Years Day which caused localised flooding and road closures. All of which were out of our control and unprecedent events. We were not contactable as you stated, due to all communications cut off and power being out on the mountain. Again, something we did not anticipate or have any control over. When staff were able to safely depart from the property we were then only able to begin communications with guests while being offsite. This unfortunately wasn't until 1pm on New Years Day. We understand that it was not an immediate communication, however the best we could do under the circumstances. As you had booked with Expedia, their communications were inconsistent with their guests and we have investigated this through them.
av en verifierad resenär
Inskickad 29 dec. 2023 på Wotif
Beautiful place to stay . Nice and quier rooms , closest to activities .
Great customer service .
Kommentar från Hotellmanagement
4 jan. 2024 av Cedar Creek Lodges - Management, Hotellmanagement
Thank you for your lovely review Stefani :)
av en verifierad resenär
Inskickad 5 dec. 2023 på Wotif
One of the worst value for money accomodation we have ever had! While searching for power point to plug my cpap machine in, needed to pull bed forward, build up of fluff dust ect very poor… water pressure in the shower practically non existent.. spindle in taps bent making them hard to turn…will never recommend their accomodation to anyone!!
Kommentar från Hotellmanagement
21 dec. 2023 av Cedar Creek Lodges - Management, Hotellmanagement
Thank you for your feedback David. We believe our Reservations Manager has reached out to you to discuss further. Your concerns have been passed on to appropriate Managers for review.
av en verifierad resenär
Inskickad 28 nov. 2023 på Wotif
av en verifierad resenär
Inskickad 23 okt. 2023 på Hotels
The queen sized mattress was quite thin so you could feel the springs and/or base. Everything else was good!
Kommentar från Hotellmanagement
23 nov. 2023 av Cedar Creek Lodges - Management, Hotellmanagement
Thank you for your review Tanya. This has been forwarded to the Housekeeping manager for their attention. We are happy to hear you enjoyed your stay.
av en verifierad resenär
Inskickad 13 okt. 2023 på Wotif
av en verifierad resenär
Inskickad 11 okt. 2023 på Wotif
After initial confusion regarding parking, I enjoyed a wonderful time attending my nephews wedding.
Kommentar från Hotellmanagement
21 okt. 2023 av Manager, Hotellmanagement
We are happy to hear you enjoyed your stay Neville.
