Baseras på 916 verifierade recensioner
4,4 Städning
4,2 Service och personal
4,4 Rummets bekvämlighet
4,2 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Trött personal och tråkigt hotell
Inskickad 19 feb. 2020 på HotelsTråkig resort med trött personal.
Kommentar från Hotellmanagement
5 mars 2020 av TM, Hotellmanagement
Thank you for your feedback, we are so sorry to know that your experience did not meet expectations
av en verifierad resenär
Inskickad 21 dec. 2019 på Hotels
Kommentar från Hotellmanagement
25 dec. 2019 av TM, Hotellmanagement
Thank you for your feedback, we are so glad you enjoyed your stay with us. We appreciate your rating and we hope to welcome you back soon!
av en verifierad resenär
Inskickad 21 jan. 2024 på Expedia
Kommentar från Hotellmanagement
22 jan. 2024 av TJ Pierri - General Manager, Hotellmanagement
Dear Danielle,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
Quaint beach setting with excellent views
Kommentar från Hotellmanagement
22 jan. 2024 av TJ Pierri - General Manager, Hotellmanagement
Dear Diane,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
av en verifierad resenär
Inskickad 17 jan. 2024 på Travelocity
This hotel is nice, not great! The beach accommodations with chairs and towel was wonderful and view from oceanfront room is fantastic. Everything else is just ok! Room felt very used:
-vanity was broken
-recessed can light above shower was falling out -mattress has those been laid in alot dips
-Shower wasn’t a rain shower and moldy
-toilet paper roll was broken
-rugs on floor were ripped in areas
-elevators were horribly slow
I must say even thought these things I found wrong I enjoyed myself and so did my wife. Cute decor in room and again a wonderful view.
Kommentar från Hotellmanagement
18 jan. 2024 av TJ Pierri - General Manager, Hotellmanagement
Dear Lisa,Thank you for taking the time to share such detailed feedback. I was happy to hear you enjoyed your visit overall. Currently, we are working to update some of our major systems and areas, such as the elevators. I am reviewing this feedback with my housekeeping and engineering team to ensure we address such issues more promptly. Thank you again, and I hope to have you back with us soon for another visit! Kind Regards, TJ PierriGeneral Manager
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
Location vis a vis the beach - like; poor food at hotel - dislike
Kommentar från Hotellmanagement
18 jan. 2024 av TJ Pierri - General Manager, Hotellmanagement
Dear John,Thank you for taking the time to share feedback regarding your recent visit, as well as the food experience you had here at the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon. Kind regards,TJ PierriGeneral Manager
av en verifierad resenär
Inskickad 15 jan. 2024 på Expedia
From a wall outlet not working, the elevator stopping on every floor or not working at all despite having 12 floors. Them saying they can't check bags or can't do a late checkout, then someone else saying you can. Getting food poisoning from eating at a restaurant that is double or triple the price it should be. I will not be staying there again.
Kommentar från Hotellmanagement
18 jan. 2024 av TJ Pierri - General Manager, Hotellmanagement
Dear Joseph Charles,Thank you for sharing this feedback. We take such detailed feedback very serious. Since this is the fist we have heard of any of our guests becoming ill, we would appreciate the opportunity to speak with you to learn more about this and resolve this concern. If you would be so kind to provide us a phone number or email address, I would love to opportunity to speak with you directly. Kind Regards, TJ PierriGeneral Manager
av en verifierad resenär
Inskickad 13 jan. 2024 på Expedia
Kommentar från Hotellmanagement
22 jan. 2024 av TJ Pierri - General Manager, Hotellmanagement
Dear Amy,Thank you for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon. Kind regards,TJ PierriGeneral Manager
av en verifierad resenär
Cold Weather, but Hotel was very good
Inskickad 9 jan. 2024 på HotelsWe were very happy with the hotel overall.
Note1 : if you like bar-soap, bring you own.
Note2 : There IS a room safe, but its in the closet at chest level. Meaning that if someone else hung up a bunch of clothes before you did, you won't see it or know its even there. i thought we didn't have a safe until the last day, when the person repacked their clothes and I saw it.
Service was fabulous. Room and balcony were great. Nice view of the beach right from the balcony.
If I had any complaint at all, it would be that the beds were a little too soft. Otherwise, very happy with the room.
Weather (not the hotel's fault) was kind of cold while we were there. So there was a lot of speculating about "is this normal for Ft. Lauderdale in early January?" being the topic of discussion amongst travelers. The consensus was that it was cold, so if you want to guarantee mid-80s weather in January, you have to go farther south (outside the US).
Kommentar från Hotellmanagement
11 jan. 2024 av TJ Pierri - General Manager, Hotellmanagement
Dear George,Thank you for the wonderful review. I was so disappointed that you were here while we were experiencing this bout of cool/wet weather. This is unusual for this area this time of year. It seems the sun has been coming out every other day. Hopefully you will make it back to visit with us again when the weather is a little more sunny and warm....as it typically is! Until then, wishing you safe travels! Kind Regards, TJ PierriGeneral Manager
av en verifierad resenär
Inskickad 7 jan. 2024 på Expedia
Kommentar från Hotellmanagement
9 jan. 2024 av TJ Pierri - General Manager, Hotellmanagement
Dear Lucyna, Thank you for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon. Kind regards,TJ PierriGeneral Manager
