Baseras på 1 270 verifierade recensioner
3,8 Städning
3,6 Service och personal
3,9 Rummets bekvämlighet
3,5 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Internet is like water at a hotel…
Inskickad 30 dec. 2023 på HotelsThere is a mandatory resortfee including 20 dollar food etc from the small cafe in the lobby a day! Strange way of keeping a twenty minute que there at al time…
In the resort fee internet is also included, very strange. Every heap hotel offers internet, in this case we didn’t even get it to work…
Kommentar från Hotellmanagement
8 jan. 2024 av General Manager , Hotellmanagement
Dear Tobias,We appreciate you staying with us during your recent visit. We always strive to exceed the needs of our guests and sincerely apologize that your experience did not meet your expectations. Your comments regarding our WiFi have been discussed with our staff so we can ensure it is properly addressed. We hope you'll give us another chance to impress you the next time you're in town.
av en verifierad resenär
Inskickad 3 jan. 2022 på Hotels
Hotellet relativt fräscht på rummen men städning/bäddning uteblev trots att det stod i bokningen. Vi fick inga nya handdukar fastän vi pratade med receptionen. Helt ok frukost.
Kommentar från Hotellmanagement
4 jan. 2022 av General Manager , Hotellmanagement
Thank you for being our valued guest. It's wonderful to hear you found your room to be clean and fresh upon arrival. While our housekeeping policies have been modified, we aim to provide fresh linens when requested and we apologize if you had difficulties accessing additional towels. It was our pleasure to serve you breakfast, and we hope you found it to be a convenient way to start your day. If you travel to Fort Lauderdale in the future, we hope you will consider visiting us again.
av en verifierad resenär
Inskickad 19 jan. 2024 på Expedia
av en verifierad resenär
Inskickad 16 jan. 2024 på Expedia
Being on the water was awesome
Kommentar från Hotellmanagement
18 jan. 2024 av General Manager, Hotellmanagement
Dear Billie,Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you enjoyed our beautiful location. The pleasure was all ours, and we hope to welcome you back in the future.
av en verifierad resenär
Inskickad 14 jan. 2024 på Hotels
av en verifierad resenär
Inskickad 14 jan. 2024 på Expedia
av en verifierad resenär
Inskickad 13 jan. 2024 på Expedia
av en verifierad resenär
Inskickad 13 jan. 2024 på Expedia
West tower is very old. TV - doesn’t work, refrigerator doesn’t work properly- not cool at all!
Kommentar från Hotellmanagement
15 jan. 2024 av General Manager, Hotellmanagement
Dear Daniil,We are disappointed to see that you encountered some issues with your room amenities. Please know that our team is always available to help resolve these matters and we would've loved to find a solution for you. If you are back in the area, we welcome another opportunity to deliver a better experience.
av en verifierad resenär
Hilton Marina - Unacceptable
Inskickad 10 jan. 2024 på HotelsI would never recommend the Hilton Marina Hotel to anyone. We stayed here prior to our cruise and the customer service was unacceptable. We arrived at 11:00 am and did not receive our room until 4:00 pm as we watched hundreds of others receive their room prior to us. We paid an upgrade for a marina view and didn’t even receive that. We were completely disappointed in the Hilton. We feel we were treated differently because we booked through a third party (Hotels). Every time we spoke to the front desk they were rude. We would absolutely never, ever stay here.
Kommentar från Hotellmanagement
12 jan. 2024 av General Manager, Hotellmanagement
Dear Susan,Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experience. It's concerning to learn that your room and the service we provided did not meet your expectations. We take such concerns seriously as they help us improve. We hope to have an opportunity to welcome you back and demonstrate the high standard of hospitality we strive to provide to all our guests.
av en verifierad resenär
Disappointed in Hilton
Inskickad 9 jan. 2024 på HotelsThe staff was not helpful at the front desk, the lines were long everywhere. I would never recommend this hotel at all. Just a very bad experience for our family. Room keys didn’t work, rooms were promised at a time and were not ready for another hour, staff was not responsive-just bad.
Kommentar från Hotellmanagement
12 jan. 2024 av General Manager, Hotellmanagement
Dear Brian,We're truly sorry to hear about the challenges you faced during your stay and the impact it had on your family. Your experience is not reflective of the high standards we aim to uphold. We deeply apologize for the lack of responsiveness from our staff.We hope to have the opportunity to regain your trust and provide a much better experience in the future.
