Baseras på 1 569 verifierade recensioner
3,9 Städning
4,3 Service och personal
4,0 Rummets bekvämlighet
3,8 Hotellets skick
Verifierade recensioner från MrJet
av en verifierad resenär
Inskickad 26 jan. 2024 på Expedia
The attendant at Check in was very nice!
Kommentar från Hotellmanagement
27 jan. 2024 av General Manager, Hotellmanagement
Dear Robert, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport.Sincerely,Michelle A.General Manager
av en verifierad resenär
Inskickad 24 jan. 2024 på Expedia
This property’s curtains didn’t close properly allowing all the street lights to hit directly on the bed. Also, hair was found all over the bathroom.
Kommentar från Hotellmanagement
26 jan. 2024 av General Manager, Hotellmanagement
Dear Angelina, Thank you for taking the time to evaluate your stay and sharing your feedback. We hope you liked many aspects of your time with us, but we are sorry for the cleanliness issues and any inconvenience you had due to the faulty blackout curtain. We appreciate you bringing these concerns to our attention, and we will take the necessary steps to ensure these are taken care of. We are grateful for your patience and would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Michelle A.General Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Expedia
Staff was very friendly under the circumstances of a resent flood. Good breakfast and cofmy bed
Kommentar från Hotellmanagement
24 jan. 2024 av General Manager, Hotellmanagement
Dear Veronica, Thank you for taking the time to share your thoughts. We are glad to know that you liked the comforts of the bed along with the delicious breakfast we serve and that our associates took good care of you during a challenging situation, but we regret if we did not meet any of your expectations. It was a pleasure hosting your visit, and we hope to see you again soon.Sincerely,Michelle A.General Manager
av en verifierad resenär
Inskickad 23 jan. 2024 på Travelocity
Desk staff unpleasant. No key available for room. Power went out. No assistance to help walk bags down THREE FLIGHTS as elevators were out.
Plenty of other choices next time.
Kommentar från Hotellmanagement
25 jan. 2024 av General Manager, Hotellmanagement
Dear Thomas, Thank you for taking the time to leave your review. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We appreciate you for taking the time to bring this to our attention. We are grateful for your patience and will share your message appropriately. We hope you will visit again so we can provide you with the flawless visit you deserve.Sincerely,Michelle A.,General Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
Kommentar från Hotellmanagement
12 feb. 2024 av General Manager, Hotellmanagement
Dear Raquel, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Michelle A.General Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
Kommentar från Hotellmanagement
12 feb. 2024 av General Manager, Hotellmanagement
Dear Raul, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We look forward to welcoming you back on your next visit!Sincerely,Michelle A.,General Manager
av en verifierad resenär
Inskickad 22 jan. 2024 på Expedia
I waited so long that you asked me to leave my opinion after this experience at the Quinta Hotel in Romulus/Detroit/ MI
OMG it was terrible.
1- I had to wait in the cold for the shuttle bus for more than an hour to take me to the hotel.
2- Arriving at the hotel after checking in, they gave me a room downstairs near the parking lot which has no heat, the room was really freezing, I called the front desk they told me sorry that they have no other rooms available to transfer me, if I want they can help me make another reservation elsewhere, or I have to pay extra money, OMG ! I spent a sleepless night in this cold, I am asking for a refund because it was really horrible. 😡👎
Kommentar från Hotellmanagement
24 jan. 2024 av General Manager, Hotellmanagement
Dear Frantzcia, Thank you for taking the time to leave your review. We are genuinely sorry for the concern you had in your room. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are grateful for your patience and hope you will consider us again so we can provide you with the flawless visit you deserve.Sincerely,Michelle A.General Manager
av en verifierad resenär
Inskickad 21 jan. 2024 på CheapTickets
The staff at the front desk was accomdating and professional.
Kommentar från Hotellmanagement
21 jan. 2024 av General Manager, Hotellmanagement
Dear Rassaan, We appreciate you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We hope to welcome you again soon.Sincerely,Michelle A.General Manager
av en verifierad resenär
Inskickad 20 jan. 2024 på Expedia
Kommentar från Hotellmanagement
21 jan. 2024 av General Manager, Hotellmanagement
Dear Elisa, We are thrilled you had an excellent stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Michelle A.General Manager
av en verifierad resenär
Inskickad 19 jan. 2024 på Hotels
Kommentar från Hotellmanagement
21 jan. 2024 av General Manager, Hotellmanagement
Dear Chanseok, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Michelle A.General Manager
